The Spark Company Reviews 

1,327
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptional product quality, comfortable fit, and wonderful soft materials used across their entire range of clothing items. People also mention that online orders usually arrive very quickly, and the customer service team is consistently friendly and helpful whenever assistance is requested. Some people were dissatisfied with unexpected delivery delays and a noticeable lack of communication regarding the dispatch status of their postal packages. A few customers also noted experiencing unresponsive support and difficulties receiving timely updates after their initial online payments were successfully processed.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and soft feel of the apparel.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the comfortable materials and great fit... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting speedy and prompt shipments... See more

Order

People report positive experiences with order, consistently praising the straightforward process and prompt... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer experience and great products. I ordered some stuff from Italy as I enjoyed the sentences. I wore the Equal pay for MRS Santa sweater at my company new year eve and all the women in... See more

Rated 5 out of 5 stars

Been buying their Ts for yonks. Designs are mega, quality and cut are really good too, the culture is positive and the company is supporting a much needed cause. What more could you ask for? Oh yeah,... See more

Rated 5 out of 5 stars

I ordered these over Christmas and they arrived very quickly. The materials are high quality, super soft and well designed, and the sizing is very generous. Luxurious feel, so I've ordered the black... See more

Rated 5 out of 5 stars

Love this brand/shop! Second time purchasing and this time it was all for me!! The obvioulsly fun slogans are what led me to the site but the products (I've bought t-shirts, hoodies and jl) are realit... See more


Company details

  1. Clothing Shop
  2. Fashion accessories shop
  3. Printed clothing store

About The Spark Company

Written by the company

Female Founded, Female Run. Welcome to Spark, a community for anyone who believes in the radical notion that everyone should be treated equally.

We know that ethical shopping is important to our community, and we ain’t no pump and dump brand. We’re all in, meet your parents, stand outside in the rain with a speaker above our head kinda into this, and we want you to be too.

For us, this is much more than slogan tees. From the beginning we wanted Spark to be a community that paid it forward, championing the causes and brands that aligned with our values. Our products are about expression and finding your voice, but we wanted to be about action as well, that’s why we’re proud to be donating part of our profits to charities close to our team’s hearts.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,327)

272 reviews in the last 12 months

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Rated 5 out of 5 stars

Christmas Gifts!

The products, service & ethics behind The Spark Company are excellent. I had a quick query which was responded to quickly & helpfully. I've already given 1 hat as a gift & it was really appreciated. The other items will be distributed on Christmas Day but I'm secure in the knowledge that they'll be enjoyed. Especially when they learn about how Spark Company works."

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order for my 4 grandchildren…

Placed an order for my 4 grandchildren on the 28th November 2025. Have an order number but no confirmation the order has been received! The payment for the goods taken on the 29th November 2025. It’s now the 6th December 2025 still no confirmation although I have contacted them by email 4 times even email marketing with no reply! Very disappointing!

28 November 2025
Unprompted review
The Spark Company logo

Reply from The Spark Company

Hey Linda,

Thank you for reaching out! We’d be happy to help resolve this and appreciate the opportunity to look into it for you. Our customer support team is always available to assist, and they can provide detailed information regarding your order.

At the moment, I’m unable to locate an order under your name in our system. It’s possible that a different email address or a variation in the name was used when the order was placed, which does happen from time to time.

To help us assist you more quickly, please feel free to email our customer support team or, even better, reach out via Live Chat on our website so we can help you in real time.

We look forward to hearing from you

Bests,
Jessica

Rated 5 out of 5 stars

Perfect like always

Perfect like always. I ordered a t-shirt and sweater this time. Fit is just a little big, but so comfy! As always my pleasure ordering my essentials.

3 December 2025
Unprompted review
Rated 3 out of 5 stars

Website Checkout Misleading BUT RECTIFIED

**UPDATE**

In fairness to the company they have rectified the issue with regards to refund. Though the website is still slightly misleading at checkout, when contacted the representative Jenny did reach out and did fix the issue. I wish Jenny and the team and Merry Christmas and thank you again for rectifying the situation under busy circumstances.

Bought a t-shirt then just after you’ve paid they have a note saying essentially Free T-shirt click on the button and on the invoice says item shipping and free. It’s not free. They charge for the t-shirt and immediately charge your card without confirmation. Quite misleading to get you to inadvertently pay for something else. Have contacted twice and still no response. Have received both items but want to return the unwanted top and now they won’t respond. Will update if they actually get this fixed but bit of a challenging website.

28 November 2025
Unprompted review
The Spark Company logo

Reply from The Spark Company

Hey Steve,

Thank you for taking the time to share your review and feedback about one of our discount features, where a second product is offered at a reduced price at checkout.

We sincerely apologize for any confusion this may have caused. Based on your comments, our team has reviewed the feature and made updates to make the process clearer moving forward.

After looking into our correspondence, I can confirm that our team responded within just a few hours of your message and provided instructions on how to return the item for a refund once received. I’m also happy to share that the refund has already been processed and credited to your account.

We hope our prompt communication and quick resolution met your expectations, and we truly appreciate your understanding. We look forward to serving you again soon.

Bests,
Katie

Rated 5 out of 5 stars

Very good

Very good! Shipping to Germany was a bit complicated because I was asked to pay customs. I returned it and got in contact with The Spark Company and everything was arranged. Very happy with high quality garment now :)

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Huge Fan

Been buying their Ts for yonks. Designs are mega, quality and cut are really good too, the culture is positive and the company is supporting a much needed cause. What more could you ask for? Oh yeah, Customer service and delivery is always impeccable.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Love my Dolly inspired mug

I bought two of the super cool Dolly inspired mugs and I love mine - it makes me smile each morning! The other is a gift and I know my friend will enjoy hers. Excellent customer service and prompt delivery.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Everything was great!

Everything was great- the two shirts fit perfectly and are really soft.
The shipping time to Germany was okay- it took the package approximately two weeks to arrive here. Great customer service.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Great T-shirts

Great T-shirts. The quality is good. The fit is the best I have ever had. Tailored for the female body.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Products are as the pictures

Products are as the pictures. Mails to inform you about the steps in the delivery. Ordered 2 times, got it after 8 and 14 days as i was informed about (Holland) . Did not return anything, so do not know how their customerservice is. Sizes and qualities are as stated on their website.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Such great service

Such great service; looked at the Rafita and socks for a while and then decided to purchase; love my fragile tshirt and sunshine socks. Great quality and super efficient service

1 November 2025
Unprompted review

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