While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Web hosting company

Information provided by various external sources

TheStack is a top-leading web hosting service provider focusing on providing reliable and affordable worldwide shared hosting service, cloud servers service and dedicated servers service. The best solution for a startup company!


Contact info

2.1

Poor

TrustScore 2 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please ignore my previous review of…

Please ignore my previous review of this company. I have tried to delete that review from the ITTSforAll but could not.

This Stack is definitely not worth spending your penny on. Their servers were down, and they were not responding to tickets. No help whatsoever. ICANN end up stepping in to help me out. They virtually sized my domain name, and the website was corrupt, and I was not able to do anything.

Thanks to ICANN for rescuing us from these SCAMMERS. I will never recommend them. Never!!!!

My experience with this company was on 10/11/2021.

11 October 2022
Unprompted review
Rated 1 out of 5 stars

Scam service

This is a total scam. After they charged for 1 year of VPS the server was offline within one week. The ticket system is a joke, with no customers service whatsoever.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

Happy with the service

Happy with the service. I bought a Veteran VPS hosting plan from TheStack. I had an issue to migrate my SaaS product to the new server which I bought but TheStack technical support team helped me throughout the process. Now the software is working well better than before.

23 December 2020
Unprompted review
Rated 1 out of 5 stars

I lost access to my service

I lost access to my service, but they strung me along for weeks saying that they'd get back to me. I'm assuming that they lost my data, but they refused to even refund me. They also charged me for a service I never ordered, and refused to refund me for that as well.

Would avoid at all costs.

23 September 2020
Unprompted review
Rated 5 out of 5 stars

Since the beginning of our relationship…

Since the beginning of our relationship I have always been extremely pleased with the service I received from Thestack.net.
My online business was with a giant in hosting industry and I always have issues and low class support. With Thestack.net, the support is much effective
and have less trouble with website. Thestack provides premium servers and my website is very stable with them. Thestack provide support via Live chat and ticketing system
and even provide help via whats app/Skype if have any issues. Their pricing structure is very transparent and no hidden fees at all. I recommended this hist, I'm also considering to use dedicated server cluster as my business sites getting much traffic now a days.
Thanks Thestack for affordable and cool services you have given so far. No all disappointed after move from previous host to professional guys. Cheers to Itssforall.com
for resting a stable host .

19 December 2019
Unprompted review
Rated 5 out of 5 stars

Thestack.net gives excellent service.I…

Thestack.net gives excellent service.I am totally satisfied with the brand .I will be a permanent customer of Thestack .Thestack is providing the best Dedicated Server.The sales and support teams are also available 24/7.They are giving the best service.If anyone / company need dedicated servers I suggest Thestack.net . Less price with more service.Completely satisfied.

16 December 2019
Unprompted review
Rated 5 out of 5 stars

We have Dedicated server HP DL360P G8…

We have Dedicated server HP DL360P G8 Dual E5-2640, 48GB RAM, 2TB. Network speed is awesome and Its really good for production private cloud setup for internal Management Software. I used 30% offer from them via contacting sales support. Also we have another simple domain hosted with directadmin shared hosting. its working good for last two years santhitheeramtrust.com

16 December 2019
Unprompted review
Rated 1 out of 5 stars

Paid for a Cpanel shared hosting…

Paid for a Cpanel shared hosting service, but migrated to substandard backend. I was never notified of the migration, and during the process they suffered a data loss, and my website files were deleted.

Their support is useless and lacks the basic ability of reading through an email ticket.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

THESTACK.NET: Highly Suggested!

THESTACK.NET: Highly Suggested!

I've been using TheStack since early 2018, I was forced to switch provider because of DDoS attack and I found TheStack on Google ads, they advertised that they provide 5Gbps DDoS protection for free, so I just paid a few pennies and got delivery instantly.

In the last 15 months, the service has been solid, I never had any downtime (there were several maintenances but not within my timezone). I have less than 5 tickets till now, their support is not like my previous one just saying "we are working on your issue please standby" but is very helpful, they tell me what would be the reason to the issue, assisting me to locate the problem, I am really happy with it.

I would recommend TheStack to anyone who is looking for an affordable and reliable web hosting provider, give them a try.

14 June 2019
Unprompted review
Rated 1 out of 5 stars

TheStack.net - a fraudulent (foreign) web hosting company …

This is a fraudulent (foreign) company that has been dissolved by the UK government (proof: beta.companieshouse .gov.uk /company/09875794). Their business Paypal account has apparently not been closed yet, so they continue using their disabled business name to scam other people.

The server - very slow and it blocks your IP if you try to download or upload more than 50 files at a time. Not recommended.

6 July 2017
Unprompted review
TheStack logo

Reply from TheStack

Hi Roger,

First of all, I would like to apologize if you had a bad experience with TheStack, it's a pity that we couldn't get you satisfied for some reasons, however, I would like to make things clear:

1. TheStack is a Hong Kong SAR based company, not a UK company.
2. Our web hosting servers are connected to 10Gbps Premium BGP uplink, the routes are fully optimized to visitors throughout the world. All of our servers are set to be monitored 24x 7, we have custom scripts to avoid abuse on the server, it's very rare to experience any slowness.
3. We utilize cPanel/WHM as our web hosting control panel, you should not get blocked unless you failed to log in to the server too many times (which triggers the Brute Force protection).
4. You posted reviews on several platforms with different names, I am not sure if you are a competitor that intends to defame us, but I would like to invite you to test our services (again), I am 100% confident you will be satisfied with us.

Should you have any other questions or concerns, feel free to drop us an email support@thestack.net, we are looking forward to helping your business grow.

Regards,
Jeremy G

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look