The Steel Gallery Reviews 

199
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the staff for being extremely helpful, offering clear advice, and guiding them smoothly through the custom ordering process. Consumers frequently highlight the top-tier quality of the bespoke metal gates, decorative panels, and wall art that beautifully transform outdoor spaces. Buyers also appreciate the careful packaging and the ease of installing these items at home. However, some reviewers were not happy with the delivery service, noting courier delays, lost packages, or inefficient logistics. Despite these occasional shipping hiccups and long waiting times, people remain thoroughly delighted with the stunning final products and overall service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing delight with their purchases and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the superb and well-crafted metal... See more

Order

People report positive experiences with order, highlighting an easy website process and helpful staff... See more

Delivery service

Clients share ambiguous opinions on delivery service, highlighting a mix of timely and problematic... See more

Service

Reviewers mention positive feedback about service, expressing delight and stating they would gladly do... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at The Steel Gallery were extremely helpful throughout the ordering process for our gate and side panel. Both items arrived within the promised timeframe and were straightforward to install.... See more

Rated 5 out of 5 stars

Aluminium garden gate (Setosa Leaf Design) custom made and delivered. Great service. Many thanks to Mike for his help and support. Over the moon with the results. Beautiful gate. Would thoroughly reco... See more

Rated 5 out of 5 stars

I purchased two lovely aluminium gates, one of which was a non-standard arrangement with regard to the post fixings. Steel gallery staff were very helpful in making sure that the gates were exactly... See more

Rated 5 out of 5 stars

We are renovating a 200 year old house and chose the tree of life gate in a vibrant green. It looks amazing and has brightened a dark side return. The ordering process was easy and the delivery spe... See more


4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(199)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended.

I am very pleased to have found this company. They have been extremely helpful and patient as we worked through the design and details for a bespoke laser cut Corten screen. I hope to seek their assistance with other steel panels in the future and would not hesitate to recommend them.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Can’t fault this excellent company

Can’t fault this excellent company. We ordered a pair of bespoke screens for our garden - bespoke in both size and the pattern we required. The service from start to finish has been outstanding. We had some email correspondence regarding our requirements, and Mike and his team listened to our ideas and sent us some drawings which were exactly what we wanted. The screens were made and photos sent of the corten ‘rusting’ process, as well as pre-despatch photos so that we could see what they looked like when ready to dispatch.
Communication and customer service has been excellent throughout, with Aleisha keeping us informed of delivery times.
We have no hesitation in recommending this excellent company.

6 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic, very happy

Awesome customer service from Aleisha at The Steel Gallery. Steel panels great quality, precisely as ordered.
Top tip, there are six pre-drilled holes for a reason, so don't be an idiot like me and ask for four because you think it's going to be less hassle to put up!
Really pleased.
I've got pictures, and once I figure out how to upload them, I will!

6 May 2022
Unprompted review
The Steel Gallery logo

Reply from The Steel Gallery

Hi Peter,

Thanks so much for your kind words - it has made our day!

We are pleased to hear you are happy with your panels (and hope you managed to add the couple of extra holes!).

Please feel free to message us if you need any assistance with this and we will be happy to advise :-)

Thanks again!

Best wishes,
TSG

Rated 5 out of 5 stars

Thank you for the fantastic service…

Thank you for the fantastic service from you and your colleagues, much appreciated. We are delighted with the screens. You went the extra miles, the colour match was 'spot on', the delivery was great and the personal service throughout the process, first class.

Brian Williams

5 May 2022
Unprompted review
The Steel Gallery logo

Reply from The Steel Gallery

Hi Brian,

Thank you so much for sharing your feedback. Helping you add some finishing touches to your home was our pleasure!

Please feel free to contact us if we can help with anything else :-)

Best wishes,
TSG

Rated 5 out of 5 stars

Outstanding service from Mike and the…

Outstanding service from Mike and the team. We ordered 4 screens for the garden. Mike engaged really positively with us on the questions we had and helped us finalise the design. The screens are up and looking great. We have now ordered another one for indoors.

3 May 2022
Unprompted review
The Steel Gallery logo

Reply from The Steel Gallery

Thank you very much for sharing your order experience. We are so pleased to hear you are happy with everything!

Please let us know if we can ever help with anything else :-)

Best wishes,
TSG

Rated 5 out of 5 stars

Screens are fantastic

Screens are fantastic, really good quality.

12 April 2022
Unprompted review
The Steel Gallery logo

Reply from The Steel Gallery

Hi Chris,

Thank you for your feedback - we are pleased to hear you are happy with your order :D

Best wishes,
TSG

Rated 5 out of 5 stars

Ready for Summer!

I placed quite a large order including the Botanical screens and a number of posts to build a veranda over my garden patio ready for Summer. I received my order about a week after placing it and the quality is great and feels very sturdy. Although, we haven’t put it up yet due to the storms, everything looks just as I had imagined - exactly what I wanted, thank you ☺️

21 February 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer (((:

Very happy with my half Hamsa hand for my zen room at work - I had been trying to find one for quite some time and when I contacted the steel gallery to see if they could do this, they were happy to help and have now listed it on their site :D thank you team!

21 February 2022
Unprompted review
Rated 5 out of 5 stars

Great product.

Super fast delivery, very well packaged and very helpful, fast customer service. Quality finished product. Highly recommended. A+++

15 February 2022
Unprompted review
Rated 5 out of 5 stars

In the middle of decorating throughout…

In the middle of decorating throughout my home and I thought I would give Steel Gallery ago as I read the reviews and other companies have let me down in the past and Steel Gallery prices are really competitive. Ordered 5 of the Medium designs and had them all powder coated. They arrived yesterday 2 days earlier than expected, fantastic packaging and they look amazing better than I expected and really good quality and easy to hang on the wall. I will definitely be recommending Steel Gallery to my friends and I know where to go if im after this type of product again

8 September 2021
Unprompted review
Rated 5 out of 5 stars

Great product, from a great team.

After a let-down from another screen company, I found the Steel Gallery and from start to delivery, they were great. They promptly answered my questions and kept me in the loop with the delivery. The order arrived in the best shipping package I had ever seen, totally protecting the screens.

Great product, from a great team.

Thank you.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

I ordered from the Steel Gallery and…

I ordered from the Steel Gallery and can definitely say it was one of the best decisions I'd ever made. The customer journey was excellent from start to finish with a quality product to match. Aleisha in particular was very friendly, passionate and knowleageable about the products and manufacturing processes which was both encouraging and interesting!

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely made up with my experience…

Absolutely made up with my experience while ordering through 'The Steel Gallery'. Customer service was really top notch and did not disappoint once, my first screen arrived promptly within the expected waiting period and my second order with them arrived even quicker! Highly recommend to anyone looking for an extra feature inside or outside their home.

6 August 2021
Unprompted review
Rated 5 out of 5 stars

Over The Moon

Over the moon with the wall art and bespoke sign/wall art I ordered from The Steel Gallery. Great quality and easy to hang. I'll definitely be back for more!

12 July 2021
Unprompted review
Rated 5 out of 5 stars

I LOVE my new garden screens

I LOVE my new garden screens! I had been looking for somewhere to get some garden screens for a while over lockdown and wasn’t happy with a lot of other companies choice of material (I actually ordered from somewhere else first and it was so flimsy so sent it back right away!) I went ahead and placed an order for the Botanical design from The Steel Gallery in large and medium, free standing options and they look amazing! The product is made from a sturdy metal which is coated too and am so pleased I went with these guys in the end - thank you so much, I will be recommending to all my friends! Annie

12 July 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look