The Strap Tailor Reviews 5,178

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting the beautiful leather, comfortable feel, and perfect fit for their watches. Many appreciate the wide variety of materials and designs available, including custom options, which allow for a personalized touch. The service is frequently highlighted as first-class, with efficient order processing, quick delivery, and helpful support when needed. However, some people mentioned issues with international orders, where parcels were not received and shipping costs were withheld despite the customer not receiving proper customs notifications or delivery attempts. A few other people also felt that the straps were too long or had sizing discrepancies, leading to returns or an inability to use the product as intended.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent craftsmanship and... See more

Service

Clients share positive opinions on service, with many reviewers consistently reporting professional,... See more

Order

Users describe positive interactions with order, often praising the ease and speed of the ordering process,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting expedient and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This will be my 4th strap from The Strap Tailor and I am always impressed. My most recent purchase was a Badalassi Wax - Tan Brown strap which I have put on my Seiko 5. Really lovely strap, qualit... See more

Company replied

Rated 5 out of 5 stars

Bought my 2nd strap from the Strap Tailor, the first for my Grand Seiko, this one a sale strap for my Longines Moon Phase triple calendar at half price. Blue Ostrich leather looks fantastic and top qu... See more

Company replied

Rated 5 out of 5 stars

Wonderful quality straps with first class service. The order was quickly picked up and shipped quickly - and onto my watch within 48 hours of ordering. I have also ordered custom-made straps in the pa... See more

Company replied

Rated 5 out of 5 stars

I've ordered a number of straps from them, 5 or 6, dn't even remember how many, mostly nato straps, I love the design and colors, and the quality. But besides the straps, their customer service is als... See more

Company replied


Company details

  1. #48 of 131 best companies in Watch shop
  2. #2 of 10 best companies in Leather Products Manufacturer
  3. #7 of 28 best companies in Leather Goods Shop
  4. #15 of 27 best companies in Watch repair shop

Information provided by various external sources

A small British brand specialising in handmade watch straps. We share your passion for horology and make artisan leather watch straps for all watches, all handmade and hand-stitched!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy and Effective Design Tool

The custom design tool makes it easy to get exactly the strap you want to match with your watch.

21 April 2026
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Reply from The Strap Tailor

Thank you Michael. So pleased you enjoyed using the configurator! New to the site last year and we have seen so many cool straps being designed by our customers. I hope to see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

Good Quality

After buying a cheaper after market rubber strap for my Omega AT that didn’t fit the watch as advertised I upped the budget and bought the Aqua Flex with deployment clasp from TST. The quality difference is poles apart and the black sail cloth finish on the rubber strap compliments the black dial of the watch.
Very happy with my purchase!

1 June 2026
Unprompted review
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Reply from The Strap Tailor

Hi Nicholas, thank you for the great review about our Aquaflex, really pleased to read how happy you are with your order. All the best David and the team

Rated 5 out of 5 stars

First Class Experience

The quality of the five straps that I have received from The Strap Tailor is impeccible and the experience has been first class. I'm value driven and have been extremely pleased with dealing with The Strap Tailor.

Delivery was expedient with no surprises. The packaging is protective and attractive. It's a precursor of things to come. The Milanese Mesh strap is substantial and stylish. The two Ostrich Belly straps are unique and supple. The Badalassi Waxed strap with minimal stitching is fashionable and comfortable. The padded Horween Chromexcel is classic.

Aftersale communication is prompt and responsive. I was able to modify my order easily. All questions that I had about the products were answered. An issue with a ready-to-wear item with a size that differed from the label was readily rectified.

Next level products with sincere, professional service make The Strap Tailor a truly boutique experience. This has made me a repeat client.

12 April 2026
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Reply from The Strap Tailor

Thank you for your super review Thomas, so nice to read such a wonderful review about your experience with us. Enjoy your new straps and we look forward to welcoming you again in the future. All the best David and the team

Rated 5 out of 5 stars

quality straps wonderful customer service

Wonderful quality straps with first class service. The order was quickly picked up and shipped quickly - and onto my watch within 48 hours of ordering. I have also ordered custom-made straps in the past and within three weeks a beautiful custom-made strap has arrived. I’ve had at least four straps if not more over the years and highly recommend this company – customer service is excellent and communication is great.

20 April 2026
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Reply from The Strap Tailor

Thank you for the great review, really appreciated. So pleased to read how happy your are with your orders and the service you have received from us, look forward to seeing you again soon. All the best David and the team

Rated 5 out of 5 stars

All good

All good - thanks.

22 May 2026
Unprompted review
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Reply from The Strap Tailor

Thank you for the kind review. All the best David and the team

Rated 5 out of 5 stars

Excellent advice & top quality again

The pre sales advice was excellent and the finished product was high quality. It's the same every time I buy.

14 April 2026
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Reply from The Strap Tailor

Thank you Andrew, so pleased to read how your enjoyed your experience with us each time you contact us, always great to see customers returning. All the best David and the team

Rated 4 out of 5 stars

Good service on the order

Good service on the order, prompt and helpful, don't always respond to general queries not linked to a cash transaction!

14 April 2026
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Reply from The Strap Tailor

Thanks Peter for your review. So pleased you like your straps. I can't find any emails from you that we have not responded to so please do reach out if you think we have missed one? That wouldn't be like us to miss a query. Wishing you all the best, David & The Team

Rated 5 out of 5 stars

Top Quality

I’ve gone to Strap Tailor several times now to scratch several itches for several watch look combinations. Every time I receive my strap with no issues at all and they are beautiful. Can’t recommend highly enough, top quality!

14 April 2026
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Reply from The Strap Tailor

Thank you so much for your kind words Andrew and, most importantly, for coming back to us time and time again! It's always a pleasure to help you find the perfect strap to complement each of your watches

We're thrilled that every order has arrived beautifully and without any issues. Loyal customers like yourself mean the world to us, and your continued trust and support is truly appreciated. All the best David and the team

Rated 5 out of 5 stars

Perfection

Perfection! Quality, communication, and options.

14 April 2026
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Reply from The Strap Tailor

Thank you for your kind review Christian, very. much appreciated. All the best David and the team

Rated 5 out of 5 stars

Seamaster rubber deployant strap…

Omega Seamaster rubber deployant strap in blue - bought for my new Hydroconquest 39mm - fits perfectly.
Amazing quality and value! Great service and delivery - thank you 👌

29 May 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Graham for the great review, really appreciated. All the best David and the team

Rated 5 out of 5 stars

I sent watch with a degree of anxiety, I needn't have worried

My treasured vintage 18ct solid gold Ebel wristwatch required a replacement strap. I found The Strap Tailor on line. The strap on the Ebel is screwed onto the watch lugs and as such is somewhat more involved and requires a lot more skilled work. The deployment clasp is 18ct gold. With a degree of anxiety i sent the [now removed] strap to be used as a sample and to re-use the hardware. I needn't have worried! 6 weeks later my beautiful Ostrich strap arrived by secure post and i am absolutely delighted. It is everything i expected it to be and once screwed back on to the watch looks better than the original and is a joy to wear. I am suitably impressed. Would i recommend The Strap Tailor? Most certainly! Gerry Martin [Edinburgh}

29 May 2026
Unprompted review
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Reply from The Strap Tailor

Thank you for the superb review. It was a real pleasure working on such a special project. The screw-fitted lugs on the Ebel certainly made it a more involved piece of work, but that's exactly the kind of challenge we love! We're absolutely delighted to hear that the ostrich strap has exceeded your expectations and looks even better than the original. All the best David and the team

Rated 5 out of 5 stars

Amazing service throughout my order and…

Amazing service throughout my order and was so helpful and went the extra mile in having extra holes added for me, the watch strap is now perfect and very high quality . Couldn’t recommend buying from the strap tailor enough 10/10

29 May 2026
Unprompted review
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Reply from The Strap Tailor

Thank you so much for your wonderful review! We're absolutely delighted to hear you're happy with your watch strap and that we could accommodate the extra holes for a perfect fit. Your 10/10 recommendation truly means the world to us — we hope to see you again soon! All the best David and the team

Rated 5 out of 5 stars

Good quality and price and delivered…

Good quality and price and delivered promptly.

10 March 2026
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Reply from The Strap Tailor

Thank you so much Richard. Lovely to hear your feedback and thank you for shopping with my small business. So pleased you like your straps. See you again soon I hope. All the best, David & The Team

Rated 5 out of 5 stars

Great watch straps, high quality.

I have three hook and loop watch straps from The Strap Tailor. They are made from high quality materials, rugged and are good looking.

13 April 2026
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Reply from The Strap Tailor

Thank you very much! So pleased you like them. I made these for myself originally and then customers kept asking me for them so I made them available to everyone and they have been a hit. I hope to welcome you back again soon. All the best, David & The Team

Rated 5 out of 5 stars

High quality, great colors, and great customer service too

The straps themselves are really great—high quality, great colors (I got multiple nato straps), nice hardware. But what was really great was their customer service—I ended up ordering the wrong size, so I contacted them. While they were helping me, I wanted to get a different color instead of †he same color that I ordered originally, and they were absolutely accommodating and attentive, I got the strap I wanted, which became one of the two go-tos at the moment. Thank you, Lisa and the folks at The Strap Tailor!

13 April 2026
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Reply from The Strap Tailor

Wonil, what a lovely review, thank you so much. You are so very welcome. I will pass your feedback to Lisa as well who was handling that for you. Its our pleasure to help and I look forward to seeing you again soon I hope. Have a lovely weekend. All the best, David & The Team

Rated 5 out of 5 stars

Strap is amazing

Strap is amazing. So easy to install. No tool needed. Fit like a glove. High quality, truly elevates the watch.

13 April 2026
The Strap Tailor logo

Reply from The Strap Tailor

Ah thank you. That is a lovely review. You are very welcome and I am pleased to hear you love the new strap. I hope to welcome you back again in future. All the best, David & The Team

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