The Student Energy Group Reviews 

Nathan went above and beyond to help me and reassure me for which im incredibly grateful 🙏

Nathan is amazing that she responds so promptly!

Excellent prompt service from Nathan and the Student Energy Group as per usual.

I have been continuously receiving emails requesting payment for electricity charges covering the period from 1 April to 30 April. However, I vacated the property on 25 March, and the tenancy agreement officially ended on 30 March. Therefore, I was no longer residing at the property during April.

As early as 4 May, I contacted their staff member, Raza Khan, and was asked to provide the relevant tenancy agreement and supporting documents, which I did. However, when I followed up again on 13 May regarding the status of this matter, I did not receive any further response.

As of today, i have only received emails asking me to make payment. These irresponsible company is really causing me a lot of trouble.

Quick response from the whole team always, especially Nathan this time

I was quoted for Electricity, Gas, and Water in late April. When I moved in just before the start of May, it was apparent that the apartment - for which all details had been provided - was communally supplied with heating and so no gas was available. Nobody could assist me at Student Energy and I was told to "take this up with the landlord" in circumstances where SE had quoted me a sum of money per month for ALL utilities. They clearly had no idea what the situation was in that building. I solved the issue myself and, after the app failed to accept electrity meter readings as input, I issued a statutory cancellation notice and tried to switch to a new provider. I paid the invoice I received on the app prior to doin so. SE then blocked my switch to the new provider and told me I was under contract and a fee would be due for terminating. I confirmed then with Laila that I wished to terminate and no fee would be due, on 7 May. I followed up on 26 May for confirmation, and received confirmation on 27 May that cancellation had been processed so that I could switch provider. I took steps to switch and on 28 May, SE blocked my switch TWICE. The phone line goes unanswered and says to log online as there are live chat agents, and the live chat goes unanswered after 20 minutes, being told "someone will be with me shortly". Utterly shocking company - never deal with them.

Nathan at The Student Energy Group is the only reason I have stayed with this company. Even with the IT issues on the website, he makes sure we are taken care of with no additional problems to sort. Thank you for always going above & beyond!

One of the worst companies I have had to deal with; Will never use them again or recommend anyone I know to use them.

Edit: They will ignore your emails because all they care about is taking your money. 11th June.

Nathan provides detail and prompt responses that solves my concerns greatly!

Very easy to set up and get sorted have had a couple of problems however the agent dealing with me Nathan has been excellent cannot fault him he has been very friendly and very helpful

Nathan was great

We moved house into a former student let, and switching from them to our new provider was very easy and fast. I spoke with Nathan, he was lovely and made the experience entirely frictionless and straightforward for us.

Nathan was very polite and patient, yes indeed

really lovely customer service with Nathan and Hussain, both so lovely and friendly and helped us with all our queries
definitely recommend :)))

At this point, I can only conclude that this company is fraudulent. After moving out of our last property, I suddenly got a bill from this provider for an energy bill at the property. I never signed up for their service or provided my contact details to this organization which concerns me from a GDPR perspective. When trying to reach them to resolve the issue, the phone number hangs up on you when you finally get to call number 1, their live chat never connects, and emails to complaints@ go unanswered. I'm reporting them to the Energy Ombudsman and would recommend others do the same for a company that is unable to provide basic services to function.

incredibly slow to communicate with, made leaving very slow and difficult.

Nathan has been the best help for me over the last month and is overall amazing! Would definitely recommend him if you have any issues you need help with. He is very helpful in what he does and I much appreciate him and the help he has given us!

Previously used Billing Better who then swapped to Student Energy Group. Had nothing but problems with them - struggled to swap to another supplier as this was repeatedly blocked by them.
We haven't lived in the property for a year and are still receiving threatening bills saying we owe nearly £1000 for a property we do not live in.
Contacted them 4x to inform then we haven't been supplied by them for nearly 2 years and haven't lived in the property for a year but are still receiving bills.
We were told in October 2023 that our account was closed however they started emailing us again in 2025.
Customer service and response time is poor.
Highly DO NOT recommend.

Complete scam. Kept charging us when we don’t even use them. We stopped the contract and they continued to send us so many emails saying we owe them money. Avoid !

Nathan was really polite on the phone and explained everything so I could understand it