Surf Office Reviews 67

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, flexibility, and proactive communication, making the planning process smooth and stress-free. Many highlight the team's ability to understand specific needs and tailor experiences, ensuring every detail is perfectly organized from start to finish. The overall service is frequently described as seamless and efficient, leading to successful and enjoyable retreats that exceed expectations. However, some people mentioned that while the coordination was excellent, having the company interface directly with all attendees for individual requests could further enhance the experience.

What people talk about most

Service

People report positive experiences with service, highlighting the seamless and easy partnership that made... See more

Staff

Consumers find staff to be positive, highlighting their attentiveness, flexibility, and reactivity in... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was seamless,... See more

Location

Users describe positive interactions with location, highlighting how the service helped them find great... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second year working with Surf to plan our annual company retreat, and once again, they smashed it. We had a beautiful, restorative and fun retreat just outside of Barcelona that the whole... See more

Rated 5 out of 5 stars

We had an amazing experience! Everything was perfectly organized from A to Z. As a vegan company, it’s usually quite difficult to find places that can fully accommodate our needs — but the Surf Of... See more

Rated 5 out of 5 stars

Great offer - hotel did fit perfectly with our expectations. Danielle who took care about our company did a great job, was super available before the event and was a great help to accommodate with ev... See more

Rated 5 out of 5 stars

They took the time to really understand what we needed as a team and built everything around that. We had a number of requests, and they handled all of it without friction. They worked closely... See more


Company details

  1. Travel agent

Written by the company

Organiser of productive, authentic and effortless company retreats.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent experience

It was great working with Cristi and Janet. Many thanks for all the support and the amazing event you helped put together! We wouldn't have found such a great venue without you.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Flexible, reactive and great partnership

Thank you to Surf Office and Romane, who took care of our retreat project. The surf Office team was very attentive, flexible and extremely reactive. The communication was very easy and clear, and the platform to follow up on our project update was a valuable asset. Romane was a great ally when we had to reorganise details of the program and reschedule transfers. The recommended partner for a video and photo coverage of the event brought an extra touch to make the experience unforgettable. Our offsite was a success thanks to this good and seamless partnership.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Surf Office!!

I cannot recommend working with Surf Office enough. Booking an offsite is always an intimidating project but this time around we chose to work with Surf Office and I found that having someone who truly knows the locations, activities and have all the contacts established was game-changing. I was able to take back time to focus on arranging more enriching items and our offsite went off without a hitch. Elke was incredible and super communicative and supportive throughout the entire process! Thank you Elke and Lola!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Our event coordinator Stef was a total…

Our event coordinator Stef was a total rockstar. She managed all the complex logistics for our team, including booking a private terrace dinner for us in Mallorca. It was so helpful to have someone local to manage all the logistics with the hotel, restaurants, and vendors and everything ran incredibly smoothly. Would highly recommend!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

smooth and easy

Everything was great! Would do it again - 100%
I can recommend it for every other offsite.
Cristina did a very god job.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Danielle was amazing!!

Danielle was amazing!!

I've done a couple of 'retreats' without help and I can honestly say SurfOffice made the whole process super easy. From picking the venue to negotiations to last minute changes - everything was dealt with super professionally and I can't thank Danielle enough for all her hard work.

After feedback from the team, Mallorca was a huge hit! Especially the catamaran and of course the beautiful villa we stayed in.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

They took the time to really understand

They took the time to really understand what we needed as a team and built everything around that.

We had a number of requests, and they handled all of it without friction. They worked closely with the venue, coordinated everything end to end, and made sure nothing slipped through the cracks.

The process was straightforward and easy to manage on our side, and let us focus on the team and the experience itself.

They were excellent to work with and helped make the trip a success

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Always a great offsite with Surf Office

This was the third time I’ve planned our company retreat with Surf Office, and it just keeps getting better each time. From the very beginning, they understand what we’re looking for as a team and tailor the entire experience to our needs.

They make the process seamless and enjoyable, taking care of every detail so we can focus on the team and the experience.

Highly recommend working with them if you’re looking to organize a smooth and well-thought-out retreat.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfectly organised trip

Surf Office took the organisation of this trip completly out of our hands. The schedule was based on our wished and they made sure everything was set up! No hassle before nor during the trip.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Partner for High-Stakes Company Retreats

As Chief of Staff, I’ve led the organisation of two company-wide retreats with Surf Office over the past two years, and I cannot recommend them highly enough.

The process begins with venue sourcing, and Giselle has been exceptional. She has an uncanny ability to understand the brief beyond what’s written down. Even when I felt I was being flexible, she instinctively knew what would truly work for our team. The venues she secured for both retreats were absolutely perfect - aligned to our culture, our objectives, and the experience we wanted to create. That level of intuition and precision is rare.

Once the venue is secured, the event planning team steps in. For both of our retreats, we had the privilege of working with Raquel. When confirming our second retreat, one of my non-negotiables was having Raquel with us again. That alone speaks volumes.

Raquel is exceptional. She operates with total professionalism, strategic awareness, warmth, and humour; she elevates every environment she steps into. Our retreats are high-stakes, complex events with senior stakeholders and significant internal visibility. The margin for error is minimal. Raquel not only manages that complexity flawlessly, she anticipates challenges before they arise, resolves issues discreetly, and creates an atmosphere of calm confidence throughout.

Her on-site presence has been invaluable. In 2024 she supported us solo; in 2025, as our numbers grew, she was joined by Sara, who was also fantastic. But Raquel’s leadership and composure set the tone. She seamlessly bridges the space between client and venue, protects the integrity of the experience, and ensures that I, as the person accountable for delivery, can focus on the content and people rather than operational firefighting.

It’s no exaggeration to say that our retreats would not have been as successful without her. She doesn’t just “plan events”, she acts as a true strategic partner. She brings judgement, discretion, resilience, and emotional intelligence in a way that is incredibly rare in this field.

Surf Office as a company has been a fantastic partner to us. But individuals like Giselle and, in particular, Raquel are what transform a well-run retreat into an outstanding one.

If you are fortunate enough to work with Raquel, whether as your planner/on-site lead/both, you are in exceptionally capable hands.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

An Outstanding Offsite from Start to Finish

We’ve already hosted several offsites and worked with different providers in the past, but this one was truly outstanding. From the very first proposals, which were presented in a clear, thoughtful, and inspiring way, to the entire communication and the detailed planning throughout — everything was incredibly well thought through.

The whole team agreed: this was by far the best off-site we’ve ever had. Every little detail was taken care of, nothing felt rushed or overlooked, and the overall experience was just amazing. On top of that, the offers we received were price-wise better than anything we had seen elsewhere, which made the experience even more impressive.

We would absolutely recommend everyone to work with this amazing company and will definitely book our next off-site with them again. Thank you so much for this outstanding experience — see you next time!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience with Surf Office

Worked with Surf Office to plan our company retreat to Lisbon, for around 20 people. From start to finish, they were very professional and helpful, we had a great experience and the retreat went smoothly! Thank you especially to Candela, who was quick to respond and always so helpful!!

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Nothing short of fantastic!

During a very busy time at our organisation Surf Office supported us with organising an instrumental team retreat!
Throughout the process, I felt exceptionally well-listened to and regularly updated on the ongoing processes. Beyond that, both Janet and Sara were truly lovely people to interact with!

My team particularly liked the choice of accommodation and the sledge building competition in the sunny snowscape of Switzerland. Truly a unique and super fun experience!

Showing up in a different country with a group of people and trusting that everything is set up can be dauting. But with Surf Office's support, I could also enjoy this time with colleagues :)

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Second time, excited to keep working together!

This is the second time I've worked with Surf Office. As an avid planner, being able to hand over the reigns and trust that follow ups and considerations are being taken to our needs and how I like to plan retreats for my team means a lot. Both times, I've felt like they truly got to know us and what we like/don't like and helped accordingly. They're also open to feedback and flexible.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing corporate Away Day

From start to finish Surf Office were brilliant in organising our corporate off site away day. Romane was incredible at helping us find appropriate accommodation and dinner venues for over 120 guests, and even helped us with after hours nightlife venue recommendations.

Throughout the entirety of the event, Romane was on call for anything we needed, and made sure everything was running smoothly.

We were super happy with how the whole weekend went, and cant thank Surf Office enough for all their hard work they put into making it a huge success.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Convening in Turkiye

Our team held our annual convening from the 20th to the 24th of October in Agvia, Turkey, and partnering with SurfOffice made the entire experience seamless. From the very beginning, their team was attentive, organised, and genuinely invested in helping us create a productive and enjoyable offsite. 
 
The location they recommended was exactly what we needed: comfortable, well-equipped for both work and collaboration, and situated in a stunning environment that encouraged relaxation and connection. Throughout the planning and the offsite itself, SurfOffice remained responsive and proactive, which took a huge amount of pressure off our internal team.
 
We’re very happy with the experience and look forward to working with SurfOffice again in the future.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

The Surf Office team was incredible to…

The Surf Office team was incredible to work with. Not only were they hands on, communicative and on top of every detail during the planning process, but their onsite support during our company trip was absolutely flawless. Our team had various evolving needs leading up to our trip and Surf Office worked with us diligently to be flexible, manage vendors and create the best possible outcome. We look forward to working with Surf Office again for our next company trip.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

SurfOffice helped us organize our company retreat in Marrakech, and the experience was very smooth!

Alvaro was great and helped us review options in several countries before we chose Morocco, all with meticulous attention to our requirements.

Once we chose the location, Romane took over and coordinated everything. She provided very thoughtful suggestions to improve our stay and handled all the changes we needed to make during the planning process with patience.

Overall, it was a great conference!

One thing that could make the experience even better is having them interface directly with all attendees and address their individual requests.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Danielle

Danielle, Giselle and the SurfOffice team were extremely cooperative, understanding and flexible to support my team’s 80-person offsite in Belgrade, Serbia.

From being patient with our company’s lengthy vendor due diligence and procurement process, to responding swiftly when an attendee misplaced her passport - everything went really smoothly.

Working with them took a huge load off our shoulders and their relationships with hotels/activities/venues also helped us secure good deals.

Would definitely recommend their services to any company who’s looking to plan for an enjoyable team offsite

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support for Our Company Offsite! Highly Recommended!

We recently organized our company offsite with SurfOffice, and we couldn’t be happier with the experience. From the very beginning: The location selection and contract negotiations with Giselle, to the actual planning and execution of the offsite together with Elke, everything was handled exceptionally well.

Working with Elke was truly outstanding. She was incredibly proactive, always thinking several steps ahead, and responded extremely quickly to every question or change. She managed to get fast answers from all providers: from transport companies to hotels and local activity partners- and did so with a consistently friendly and professional attitude.

Thanks to her dedication, we had little organizational workload on our side, and we always felt fully supported. The offsite turned out to be an amazing experience for our whole team, and we’re certain we couldn’t have organized something like this on our own.

SurfOffice played a huge role in making our offsite in Kemer such a success, and we can wholeheartedly recommend them to any company planning an offsite for a larger group.

6 October 2025
Unprompted review

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