This company still says active on company house but it has gone under If you believe the company deliberately collected your payout from HMRC with no intention of forwarding it to you before shutting... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used the company last year & got a refund. I opened a claim this year, sent the information requested & the email address is not working. No one answers the phone. I want a refund of my £75 fee A... See more
Did exactly what they said they would, and in a reasonable timeframe. Got my money within a month or two, which isn't bad considering it's HMRC we're talking about. Of course TRC took their fee, but i... See more
Company replied
These guys will leave no stone unturned to make sure you get back any overpaid taxes, Very easy online form to complete and you'll be suprised that you could be claiming a rebate just for washing your... See more
Company replied
Company details
Written by the company
The Tax Refund Company has been helping ordinary taxpayers check their tax codes for errors and claim tax refunds since 1994. With over 3.2 million taxpayers having applied for a tax code review and with a reputation for leaving no stone unturned in our search for overpaid tax, we’ve grown to become the UK’s leading professional tax refund specialists. Our No. 1 position is recognised by employers, Trade Unions and Professional Bodies and debt management companies the length and breadth of Britain, with more than 600 recommending our service to their employees and members over the last 27 years. We’ll make sure we get back every £ HMRC owes you, which is not something you can be certain of when contacting HMRC yourself! Even if you manage to get through to HMRC, unless you already understand PAYE tax rules, you can’t be certain you’ve been given the correct answers. It’s the same if you manage to get a refund – you will never know it’s the correct amount unless you have someone on your side who knows exactly what they’re doing and with your interests at heart. We provide tax refunds on a No Refund - No Fee basis.
Contact info
United States
- thetaxrefundcompany.co.uk
2.3
Poor
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible at form filling and tech,but…
Terrible at form filling and tech,but was made easy.
18 May 2023
Unprompted review
Reply from The Tax Refund Company
That's great feedback Linda, thankyou. Thanks for using our service too. Kind regards
Excellent service
18 May 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and thankyou so much for taking the time to leave us a review, we really do appreciate it. Kind regards
Timely reminder.
A timely unrequested reminder. Would otherwise not have remembered to seek a review.
17 May 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and also for taking the time to leave us a review, we really do appreciate it. Kind regards
easy to follow instructions.Helpful.
9 May 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Kudzayi and thank you so much for taking the time to leave us a review, we really do appreciate it. Kind regards
Very informative
5 May 2023
Unprompted review
Reply from The Tax Refund Company
Hi Premrose. Thank you for taking the time to leave us a review and also for using our service, it really is appreciated. Kind regards
Very helpful when I phoned with my…
Very helpful when I phoned with my queries
4 May 2023
Unprompted review
Reply from The Tax Refund Company
Glad we were able to help Francis. Thanks for using our services and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Excellent service.
2 May 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and taking the time to leave us some feedback Mandy, we really do appreciate it. Kind regards
Easy to follow instructions
Easy to follow instructions. Clear and unambiguous questions. Relatively short form. Clear and plain English.
2 May 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and thanks for the feedback Peter, we really do appreciate it. Kind regards
Easy to use Web Site Despite me NOT…
Easy to use Web Site Despite me NOT knowing all the Exact Answers!!!
1 May 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Geoff and thanks for using our services, we really do appreciate it. Kind regards
Always there when you need a help!
Always there when you need a help. Whether you are due a refund or not.
19 April 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for the review Abdul, you're absolutely right, that's exactly what we do. Thanks for using our service, we really do appreciate it. Kind regards.
Friendly and patient when explaining my…
Friendly and patient when explaining my query to their operator. Thank you.
19 April 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Ian, and thanks for taking the time to leave is a review, it really is appreciated. Kind regards
Reply from The Tax Refund Company
Thanks for using our service David, and thanks for taking the time to leave us a review, both are very much appreciated. Kind regards
I have used this company before and…
I have used this company before and although I wasn’t due any money back they were very efficient.
13 April 2023
Unprompted review
Reply from The Tax Refund Company
Hi David. Thanks for using our service again. You never know, you could be due a refund this time, but if not then at least you have peace of mind knowing that you're not paying too much tax. Thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Prompt response.
Easy to submit form and I have used this company before. They are prompt in replying.
13 April 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service again and taking the time to leave us a review Peter, we really do appreciate it. Kind regards
Easy to understand
13 April 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Ade, and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
You can never get on any further it…
You can never get on any further it said go on the green box but nothing happened
12 April 2023
Unprompted review
Reply from The Tax Refund Company
Hi Sandra, sorry to hear you have been having difficulties with our application process. Have you tried contacting our team about this?
They are available between 9-5 Monday to Friday on 0161 968 7300 or you could send an email to mel@thetaxrefundcompany.co.uk
They're a lovely bunch and always willing to help. Kind regards
Helpful and saves me time and hassle
12 April 2023
Unprompted review
Reply from The Tax Refund Company
Hi Matzi, that's a great point. Dealing with HMRC can be challenging (we do it every day) but we're more than happy to do it for you. Thanks for using our service and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Great company
5 April 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Bee, we really do appreciate it. Kind regards
These guys will leave no stone unturned…
These guys will leave no stone unturned to make sure you get back any overpaid taxes, Very easy online form to complete and you'll be suprised that you could be claiming a rebate just for washing your work wear if its company branded. Cant wait to see what there find.
4 April 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Neil and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Reply from The Tax Refund Company
Thanks for the feedback Ashley, and thanks for using our service, we really do appreciate it. Kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.