The products are quality, doing what the company says they will. Order arrived promptly.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
Easy to order and prompt delivery of ordered item only complaint is that they are out of stock in a lot of items for seperation toilets.
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford... See more
Company details
Written by the company
Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.
Contact info
130-132 Freight Drive, 3062, Somerton, Australia
- 03 9358 0700
- infoaus@thetford.com.au
- thetford.com.au
4.5
Excellent
551 reviews
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Hasn’t replied to negative reviews
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Very helpful when I asked questions…
Very helpful when I asked questions about the product,
5 November 2025
Goods have not had time to be delivered
Goods have not been delivered. No point asking for feedback before delivery truck arrives. This is just silly.
27 October 2025
Disgusted with your service
The Fed X delivery made no effort to let me know they had arrived to deliver my parcel, instead they they left a card instructing me to go and collect it from a shop 20 mins away each direction.
Upon my collecting the parcel, I was asked for ID which I provided and then asked to sign for it! I am furious with this service, I paid to have it delivered and that is what I expect! I don’t expect to run around wasting my time doing the job FedX couldn’t be bothered to do
15 October 2025
Delivery was fast and got exactly what…
Delivery was fast and got exactly what was ordered with a bonus gift. Thanks 😁
10 October 2025
Had the worst experience with Thetford…
Had the worst experience with Thetford , put a new fridge in our van $4100 fitted, and the after sales service is terrible, take your money and then it is your problem, 8 days in a caravan park with no fridge till it was resolved
8 October 2025
Unprompted review
Ordered the thetford toilet seal and was given a packet of toilet satchels for free
Free toilet satchel and reasonable delivery fee
6 October 2025
Tried to politely return this item un…
Tried to politely return this item un opened.
Thetford simply ignored all correspondence after first request. Seemed to me that they ignored to stretch out return time beyond their return policy.
Now $1000 out of pocket with an oven I do not need.
Terrible service.
Will never shop with them again.
10 September 2025
Smooth transaction and exceptionally…
Smooth transaction and exceptionally fast delivery
30 September 2025
Delived quick and great item.
23 September 2025
Tried to order online your payment…
Tried to order online your payment system was down had to ring direct to order still couldn’t pay wait on call backs that didn’t happen call again multiple time took over a week before I could order and pay
1 September 2025
Was fairly simple to do my orde
26 August 2025
Great product and easy to install
2 July 2025
happy with the product and the quick…
happy with the product and the quick delivery. Wasn't happy that the courier just dropped the item just over the front fence where anybody could have taken it. There was no reason why it could not have been left at the front door.
21 August 2025
Items where as described and delivered…
Items where as described and delivered in quick time
22 July 2025
Wonderful service from Thetford
We are very impressed by the fantastic service provided by Thetford when we ordered a replacement toilet for our motorhome. It was delivered in a few days exactly as promised and the changeover fitting was painless. The price was very reasonable and we can thoroughly recommend dealing with this Company.
25 July 2025
Once the order was placed over the…
Once the order was placed over the phone and paid for it was here the next day!! OMG so happy.
30 July 2025
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