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Ticket Merchant Reviews 

4,827
•
TrustScore 5 out of 5

4.8

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Looking at 1,108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the user experience, from selecting and purchasing tickets online to receiving them promptly via email or text, making the entire process stress-free. Many people highlight the excellent service, appreciating the helpful staff at events and the smooth entry into venues. The overall order process is frequently described as easy and efficient, with many reviewers expressing their intention to use the service again. However, some customers also noted occasional issues, such as tickets requiring multiple scans to work or not receiving barcodes, leading to denied entry at events. A few other people also felt that while the concert itself was brilliant, the assigned seats sometimes detracted from the overall experience.

What people talk about most

User experience

Users describe positive interactions with the user experience, frequently highlighting the ease and... See more

Service

Customers consistently note positive experiences with service, highlighting the smooth and easy process from... See more

Order

Customers had positive experiences with the ordering process, finding it easy and straightforward to purchase... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Location

Clients share positive opinions on location, with many reviewers praising the venues for their great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Company details

  1. Event ticket seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,827)

1,081 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

AFL tickets

Booked two tickets to go to the afl. The tickets came the next morning after I booked them. Overall smooth experience but a bit overpriced.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied !

It’s a pleasure to purchase tickets for events (given the coast involved) knowing that my purchase is secure and there’s no hassle with authenticity etc..

22 May 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time using ticket master

It was my first time using Ticketmaster, and it was amazing. I had a really good experience using it and watching the game yesterday. I will definitely come back and use it again. The staff at Marvel Stadium were also so kind and helpful. They even helped us take pictures when they knew we were visiting Australia for the first time. They were so lovely and knowledgeable about all the information we needed. Thank you, Ticketmaster and Marvel Stadium!

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything as promised

Ordered 6 tickets to Sundays games at magic round. Easy to complete the transaction and tickets delivered as promised in the email.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow…what an experience

Wow…what an experience! The ticket purchasing was so easy to navigate, especially with the clear and simple diagrams of the stadium. The whole experience and instructions of purchasing tickets, getting to the stadium etc was easy to follow. Looking forward to next years NRL Magic Round.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Booking online was super simple.

Really easy to book online. Just had to wait for the tickets to come through via email and simple as that . Booking tickets for magic round as a warriors supporter and booking in the warriors section by accident made my experience that much better. Will be using them again.

17 May 2026
Unprompted review

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