The Tour Guy Reviews 3,953

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,894 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, describing them as knowledgeable, engaging, and friendly, making tours enjoyable and informative. Many people highlight the excellent service, noting that tours are well-organized, efficient, and provide a smooth user experience from booking to the actual excursion. Reviewers frequently recommend the company for its exceptional holiday experiences, with many enjoying the unique locations and the overall value for money. However, some people were dissatisfied with certain aspects of the tours, such as difficulty finding meeting points or issues with audio equipment that made it hard to understand guides. A few other people also felt that some tours were not as described, with parts of the itinerary being skipped or guides lacking the necessary credentials for certain sites.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising the guides for their knowledge,... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the guides' knowledge of the... See more

Service

Customers consistently note positive experiences with service, with many praising specific tours as... See more

User experience

Customers had positive experiences with user experience, describing it as amazing, great, and terrific... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing tours as the "BEST" of their trip and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lorenzo is truly a soulful knowledgeable and engaging guide with a special talent in making people feel welcome and special, giving the guests his full heartfelt attention. He shared stories and immer... See more

Company replied

Rated 5 out of 5 stars

Giovanni saved the Colosseum! Not only was he knowledgeable, engaging, friendly and humorous, Giovanni and his partner truly were worth the price of the tour to just get us through all of the lines a... See more

Rated 5 out of 5 stars

The Florence: Tuscany wine Country Day Trip with Vineyard Lunch was amazing! Saw two vineyards that were beautiful with really friendly staff. Plenty of time to meet other people on the tour and had a... See more

Rated 5 out of 5 stars

This was a great tour. We didn’t know what to expect as far as travel was concerned but the bus ride was great and efficient in the heavy traffic. When we got to Fontenbleu it was a delightful surpr... See more


Company details

  1. Tour operator
  2. Travel agent

Written by the company

Your vacation is sacred, and we exist to make it more memorable. We at The Tour Guy, parent of The Roman Guy, offer an array of top-rated tours, activities, and recommendations designed to enhance your trip and make planning easier. From skip-the-line access at world-famous landmarks to hidden gems curated by local experts, we help you experience Europe like never before. To make your travels even smoother, we provide expert travel tips, insider recommendations, and seamless booking for must-see attractions across Europe’s top destinations. We like having “guy” in our name because it reinforces that we aren’t just a company—we’re a team of passionate and friendly people who love culture, history, and food! We create and source unforgettable experiences for travelers, always with top-notch customer service and a personal touch. We sell our own tours as well as carefully selected “partner tours” led by passionate guides who share our vision. And by the way, while we’re The Tour “Guy,” our team is a mix of guys, gals, and they's who are all just people.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Tour, Great Guide

Matteo was an excellent guide, very knowledgeable on the history of the area and the wider region. He led the group effectively and with a lot of charisma and levity. I would definitely book with him for any other tour.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Paula made our 7hr tour a blast

Paula made our 7hr tour a blast. I didn’t think I’d make it, but with her interest and the constant stream of fantastic information really made it all worth while. If anyone is taking a trip to Rome I hope that get Paula as their guide. Prego Paula from the Texas 8!

22 May 2026
Unprompted review
Rated 1 out of 5 stars

The Tour Guy took the expensive and…

The Tour Guy took the expensive and high price money for a Coliseum tour my son and family bought me for my birthday while the family was in Rome. So ALL THIS HAPPENED ON MY BIRTHDAY. I will probably never be in Italy again and never on my birthday I’m sure. Must less the hurt and disappointment my son and family felt thinking they let me down and ruined a thing I’ve waited my whole life to experience. All of this happened because The Tour Guy will show you ratings, reviews, testimonials about how great they are. THEN THEY STICK YOU WITH A 3rd PARTY RANDOM SUBSTANDARD COMPANY. Of course, you only find out after you can cancel. They still absolutely keep ALL OF YOU MONEY even though the 3rd company will tell you how much cheaper their tour costs than what you paid. This is a hide the shell scam game this company pulls on you while on vacation and vulnerable in a new place and limited time free. They delivered less than 10% of what I paid for and tickets I purchased. And yes I have ALL THE RECEIPTS AND 100% truthful. It was an expensive “small group coliseum tour of gladiator gat, exclusive arena floor access, 1st floor, 2nd floor tour with EXPERT PERSONAL GUIDE TO WALK STEP BY STEP WITH YOU. well…………………the guide for this company informed us that she was not going in The coliseum. Also, the truth is she was an extremely elderly lady that was not capable of walking up and down the stairs and physical need to do this tour. I have grandparents and not hating on the elderly. But when spending $700 plus on tours and the guide cannot do any of what you paid for. She let us I the coliseum and turned around and went home. So we got nothing but the $5 entry in and the other $100s are with The Tour Guy who still will not respond after multiple emails, reviews, phone calls, help center on website, etc…. DO NOT USE THIS COMPANY. I’m not paid and use who you choose but “GET MY GUIDE” had an excellent app and absolutely delivered on all 5 things I booked. Believe it or not, they actually did the tours you paid them to do and not stick you with whoever the cheapest company to pawn you off.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Lorenzo for a great tour

Thanks to Lorenzo for a great tour. He was very passionate and knowledgeable about the region and wine making process. Also gave excellent recommendations.
The day was shared with two wineries and offered excellent tasting experiences.
Would definitely suggest this to family and friends. Grazie Lorenzo!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Francesca was great

Francesca spoke very clear English, which was so helpful. She was really knowledgeable on our cathedral tour. She was very friendly, and asked all of our names and where we were from.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company!

We booked and paid for a tour in Rome. When we arrived at the agreed meeting point, we were told there was a mix up, we weren't on the tour and had to pay again....but we'd get all our money refunded. We did what they suggested. The tour guide was excellent, but stopped the tour midway through because she'd been told by her office to stop. We also have had no refunds and they ignore all my emails. Do not use this company! They are dishonest, disrespectful and inefficient!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Victoria was amazing!

Victoria was amazing!! Entertaining, informative and engaging. We have done food tours all over the world and this is one of the best. Highly recommend!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Engaging guide with veteran expertise

Arianna is an engaging and knowledgeable guide. I really appreciated all the details she shared and her dry humor. Her veteran guide skills kept us all together and was flexible to guide us to specific areas to see unexpected sights such as the rehearsal of the Trooping of the Colour's for the King's Birthday Parade! I highly recommend her expertise as a London guide. Thank you from California!

20 May 2026
Unprompted review

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