The Trade Centre Wales - Cardiff North Reviews 

I’ve had a lovely experience purchasing my new car very helpful and polite staff

My experience was fantastic no issues whatsoever Matthew went above and beyond helping me get set up with my new car
Customer service 10/10

Great experience. Staff were friendly and nothing was too much trouble. Kieran m and Tia were outstanding

Matthew was very thorough and went through everything and ensured I understood all the details and what I was signing for. Very professional and answered all my stupid question

Prefect and smooth process from dom

Matthew great service 👍 thank you

Catrin , appallo , dan and dom was very helpful and made the process easier

Catrin did a superb job! All went smoothly.

Dom was excellent very friendly and professional brilliant thank you dom

Matthew was excellent. Explained everything clearly and made sure that I was happy with everything. Clear instructions. Really friendly and professional, thank you for a seamless journey.

Jay was the gentleman that saw us throughout the entire way of the car buying process, he was very knowledgeable and thorough with his recommendations. Catrin was the lovely lady that guided us through our collection and paperwork for the final bit. Overall very professional team.

Mathew completed change over.
Excellent

I feel completely let down by my experience with Trade Centre Wales and, frankly, feel that I have been cheated.

I purchased the car from Trade Centre Wales because I specifically wanted the reassurance of buying from an established, reputable dealer rather than a small independent retailer. I was trying to avoid exactly the hassle, uncertainty and risk associated with buying a car with a questionable or undisclosed history. Unfortunately, that is exactly what I feel I have ended up with.

After purchasing the car, I had 2–3 independent experts inspect it, and they all raised serious concerns that the car had previously been involved in a collision. They pointed to noticeable differences in the spacing and alignment of the body panels, which are not what I would expect from a car that had not previously sustained accident damage.

There are also other issues that have appeared, including moisture getting into one of the headlights and a water leak into the car through the roof.

What makes this particularly frustrating is that I chose Trade Centre Wales precisely because I believed buying from a large, established dealer would give me greater confidence that the car's history and condition had been properly checked and represented.

Instead, I now find myself dealing with problems and concerns that I specifically went to a major dealer to avoid.

I am extremely disappointed with the experience and would strongly encourage anyone considering purchasing a vehicle from Trade Centre Wales to carry out their own independent inspection and checks before committing to a purchase. I certainly wish I had known about these issues before buying the car.

Apollo and Dan were both very helpful in me finding me my new car. Once I’d found it, Catrin was brilliant at making the purchase quick and straightforward. Would recommend.

Mathew Cook was great 👍🏼 Handled everything smoothly

Matthew was brillaint. Helpful! Made everything very easy!

Brilliant service

Matthew was excellent in collections and was very thorough. Happy with my purchase

Dom was very helpful and made the whole process very smooth and easy.