I spoke to Clark in Customer Service . He was very helpful , patient and polite . He took time to sort out our boarding passes . I am very appreciative of the time that he spent on a busy Saturday... See more
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Review summary
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Reviews shaping this summary
The operative was helpful and put in the effort to find us an appropriate package. I did feel a little bit rushed in agreeing the package, but I can understand because of the timing of the holiday.
Company replied
Clark was excellent at getting me booked and sorting the holiday oit for us. I wasnt happy with my flight time and he changed this swiftly for me. Thankyou
Company replied
Jude was an amazing act of service he accompanied me in every way for my holiday he made it really easy when dealing with the documentation side of things. I would love in future for him to handle any... See more
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Company details
- #196 of 206 best companies in Travel agent
- #30 of 32 best companies in Airline ticket agency
- #39 of 43 best companies in Flights search site
- #141 of 146 best companies in Tour operator
Written by the company
thetravelmakers.co.uk is not just any regular tour guide. At thetravelmakers.co.uk, we believe in personalised travel experiences with quality assistance before and throughout your trip. We have a team of experienced travel experts who will get you to places you haven’t seen before. ATOL Protected Having spent many years in the business, we know the travel industry inside out. We value our customers and their expectations, so we are ATOL protected for your total peace of mind.
Contact info
24 Market Square, HP1 1ER, Hemel Hempstead, United Kingdom
- 0203-872-5000
- customerservices@thetravelmakers.co.uk
- thetravelmakers.co.uk
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Don't believe these positive reviews
Don't believe these positive reviews. It's probably the staff that have written them. Useless company, provided my contact details at point of booking, they said they had no details for me which is a lie. Tried emailing, WhatsApp heard absolutely nothing. Called 20 times for my call to be ignored, hung up on, transferred through to another customer twice! Noone wanted to help with the call, they told me I wasn't entitled to a refund. They wanted to charge me additional fees for the trip I booked when I did finally speak to someone. It took a total of 20 calls to try and get anywhere. Good luck to anyone trying to use this company. I will never be booking with them again.
UPDATE:
I have emailed countless times again and reached out over WhatsApp to confirm who the flights are with and AGAIN no response, I had to confirm with the hotel if a booking had even been made as I had no faith.. honestly save yourself the stress and don't book. I was advised that a manager was going to call me back, still waiting for that call.. AVOID AVOID AVOID
Ps. They've also tried to get this review down as defamatory and trust pilot agreed it wasn't..
10 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Leanne,
We are very sorry to hear about your experience and sincerely apologize for any frustration caused. We take all feedback seriously and would like the opportunity to review your case and assist you further.
Please contact us directly at holidays@thetravelmakers.co.uk
so that we can investigate your booking and work towards a resolution. Your satisfaction is very important to us, and we hope to address this matter promptly.
Regards,
The Travel Makers
What an amazing and helpful gent
What an amazing and helpful gent. Really valued his patients and consideration. Fab service just wish there wasn’t so much waiting time on the phone or extra payment.
10 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Juliet,
Thank you so much for your lovely feedback! We’re delighted to hear you received such helpful and considerate service — your kind words mean a lot to our team. 💙
We also appreciate your comments regarding call wait times and extra payments. Your feedback is invaluable as we continuously work to improve our service and communication.
We’re grateful you chose The Travel Makers and look forward to assisting you again soon! ✈️
Regards,
The Travel Makers
Rated 1 out of 5 stars
Rated 1 out of 5 stars
BEWARE OF THIS COMPANY PLEASE DONT USE…
BEWARE OF THIS COMPANY PLEASE DONT USE THEM IF YOU DONT WANT TO GET RIPPED OFF AND MISLED
I DEALT WITH JACKSON WHO IS IN THE SISTER COMPANY WHAT A SHAMBLES , AFTER QUOTING SEVERAL HOLIDAYS I DECIDED TO DECLINE THEN HE CAME BACK TO ME ASSURING ME HE FOUND A FRESH DEAL I WENT THROUGH IT IN DETAIL HOTEL FLIGHT PRICE AND AGREED TO GO AHEAD , HE BOOKED FLIGHTS AND THEN SUPRISE SUPRISE ALL OF A SUDDEN HOTEL WAS BOOKED UP WHILE WE WERE ON PHONE NONSENSE ,THEN HE WAS TELLING ME ALL OTHER HOTELS WERE MORE EXPENSIVE AND I PAY MORE OF COURSE DISGUSTING , HE ALSO TOLD ME I COULNT CANCEL FLIGHTS WHICH IS NONSENSE THERE IS A COST OF £55 CANCEL OUT OF MY POCKET OF COURSE , I WILL BE REPORTING THIS COMPANY TO ATOL AND OTHER GOVERNING TRAVEL ORANISATIONS TODAY IN THE HOPE THEY WILL NOT GET AWAY WITH THIS AGAIN
8 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Kathleen,
We are very sorry to hear about your experience and sincerely apologize for any frustration caused. We take all feedback seriously and would like the opportunity to review your case and assist you further.
Please contact us directly at holidays@thetravelmakers.co.uk
so that we can investigate your booking and work towards a resolution. Your satisfaction is very important to us, and we hope to address this matter promptly.
Regards,
The Travel Makers
I think they might be scammers
I’ve purchased a voucher from Wowcher and confirmed it , it’s been nearly a week I haven’t received no flight details or been contacted , I even called 3 times through out today and last Friday , I was told I would get a call back but I haven’t received anything I’m not sure if there scammers but I’ll be back to confirm.
7 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Selwyn,
We are very sorry to hear about your experience and sincerely apologize for any frustration caused. We take all feedback seriously and would like the opportunity to review your case and assist you further.
Please contact us directly at holidays@thetravelmakers.co.uk
so that we can investigate your booking and work towards a resolution. Your satisfaction is very important to us, and we hope to address this matter promptly.
Regards,
The Travel Makers
Found a Wowcher deal from this company
WOULD NEVER USE THIS COMPANY AGAIN. Found a Wowcher deal from this company, booked dates, confirmed wanted to fly from Gatwick (one of their 4 confirmed airports) was told that I needed to pay over £100 more to fly from Gatwick. After saying it was a breach of online selling laws was offered £78 extra or two alternative holidays. Said I needed to speak to my husband, called back to say I would pay the £78 and they then said the hotel was not available. Basically tried to get me to book a different holiday AGAIN! I then needed a confirmation email from them to say that they could not offer me the hotel I booked but they are not answering my emails or text messages so I cannot claim the £650 I have paid for the holiday they are unable to provide!!!!
3 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Miss Prangnell,
We are very sorry to hear about your experience and sincerely apologize for any frustration caused. We take all feedback seriously and would like the opportunity to review your case and assist you further.
Please contact us directly at holidays@thetravelmakers.co.uk
so that we can investigate your booking and work towards a resolution. Your satisfaction is very important to us, and we hope to address this matter promptly.
Regards,
The Travel Makers
Clark was excellent at getting me…
Clark was excellent at getting me booked and sorting the holiday oit for us. I wasnt happy with my flight time and he changed this swiftly for me. Thankyou
2 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Jessica,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Clark was able to assist you with your booking and quickly resolve your flight time concerns.
Your satisfaction is very important to us, and we’re pleased we could make the process smooth and stress-free for you. We truly appreciate your feedback and look forward to helping you with future holidays.
Regards,
The Travel Makers
Last minute holiday
Travel makers advisor Clark was extremely polite, helpful and patient. . He answered all queries I had re changes and got us good flight times and upgrade. We have never booked this way before but Clark has made us more confident that our holiday will be as stated.
2 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Sandra,
Thank you so much for your lovely feedback. I’m delighted to hear that your first booking experience with us was smooth and reassuring. It was a pleasure assisting you with your queries, arranging your flight times, and securing your upgrade.
Your confidence means a great deal, and I’m glad I could make the process easier for you. I truly hope you have a wonderful holiday, and I’ll be here should you need any further assistance.
Regards,
The Travel Makers
Exceptional service
Mr. Clark provided exceptional assistance in identifying suitable flight schedules and securing a hotel room with a sea view. His contributions were invaluable.
2 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Harri,
Thank you for sharing your experience with us. We’re delighted to hear that Clark was able to assist you with your flight schedules and secure a hotel room with a sea view. Providing exceptional service is very important to us, and we’re pleased to know his support made a positive difference to your booking.
We truly appreciate your feedback and look forward to arranging more holidays for you in the future.
Regards,
The Travel Makers
A very lovely and patient travel…
A very lovely and patient travel consultant in Sonika. Thankyou for all your help today sorting out and resolving our flights and accommodation today for a trip to Milan.
1 October 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Sophie,
Thank you for taking the time to share your experience. We’re delighted to hear that Sonika provided such patient and helpful support in arranging your flights and accommodation for your trip to Milan. Ensuring a smooth and enjoyable booking process is very important to us, and we’re pleased her assistance made a positive difference.
We truly appreciate your kind words and look forward to helping you with future holidays.
Regards,
The Travel Makers
Do not use this company!
Do NOT use this company. I purchased a voucher with Wowcher for a break provided by the Travel Makers and decided to not go ahead with the booking. I was within my rights for a refund within 14 days but this company refused to assist with this. I called them for support and was hung up on and told that someone would get back to me but this never happened. They ignored all my emails and stopped replying to Whatsapp messages. Many of the staff members I spoke to were rude and dishonest. They offer you flights with stop overs for short haul flights and then try and add on money if you want a direct flight. Trust the bad reviews and not the good ones. I have read so many negative reviews here and elsewhere that state similar issues and many people who state that their holidays were cancelled without notice. They also only want to speak to you on the phone so there is no record of the conversation. Please pick a reputable company instead of this one.
17 September 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Elizabeth,
We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused. We take all feedback seriously and would like the opportunity to resolve this matter.
Please contact us directly at holidays@thetravelmakers.co.uk
so that we can review your case and assist you further. Your satisfaction is very important to us, and we hope to find a resolution promptly.
Regards,
The Travel Makers
Reply from TheTravelMakers.co.uk
Estimado Oscar,
Muchas gracias por su comentario y por compartir su experiencia. Nos alegra saber que recibió un excelente servicio de confirmación de parte de Sophia Ortega. Comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio posible.
Saludos cordiales,
The Travel Makers
Sonika was so helpful and went out of…
Sonika was so helpful and went out of her way to ensure I booked the right holiday giving lots of information. She was a star ⭐️
19 September 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear PD,
Thank you so much for your wonderful review. We’re thrilled to hear that Sonika went above and beyond to ensure you booked the right holiday and provided you with all the information you needed. We’ll be sure to share your kind words with her – feedback like yours motivates our whole team to keep delivering excellent service.
Regards,
The Travel Makers
This customer representative was very…
This customer representative was very kind professional and patient with me listen and and answered all my questions
21 September 2025
Reply from TheTravelMakers.co.uk
Dear Jean Robert,
Thank you for sharing your experience with us. We’re delighted to hear that our customer representative was kind, professional, and patient while addressing all your questions. Your feedback means a lot to us and we’ll make sure to pass on your kind words to the team.
Regards,
The Travel Makers
Reply from TheTravelMakers.co.uk
Dear James,
Thank you so much for taking the time to share your kind words. We’re delighted to hear that you’re pleased with our service. Your feedback means a lot to us and motivates our team to keep delivering the best experience possible.
If there’s anything more we can do to support you, please don’t hesitate to let us know — we’re always happy to help.
Regards,
The Travel Makers
I purchased a voucher from wowcher for…
I purchased a voucher from wowcher for a trip to Barcelona, not knowing exactly how it worked. Fortunately, Sonika spent the time to discuss options with me. When it seemed that my options for Barcelona were going to be too expensive we took another look at Italy. Sonika was able to find me a great deal in Italy for four nights. It did take me a long time to decide, but Sonika was friendly and always helpful. She is a great asset to the company. However, I don't think I will buy a travel voucher again, since I saw some more affordable options elsewhere, and unless you get the advertised price you don't know how much you will have to pay.
19 September 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Bert,
Thank you for taking the time to share your experience. We’re so pleased to hear that Sonika was able to support you throughout the process and find you a great deal in Italy. We’ll be sure to pass along your kind words to her — feedback like yours really helps us recognize and motivate our team.
We also appreciate your honest comments about pricing and the voucher system. We’re continuously working to make our offers clearer and more transparent, and your feedback is invaluable in helping us improve.
If you ever decide to travel with us again, please don’t hesitate to reach out — we’d be happy to personally help you find the best options available.
Regards,
The Travel Makers
Sean was amazing
Sean was amazing. He did everything to accommodate my needs.
18 September 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Tony,
Thank you so much for sharing your experience. We’re thrilled to hear that Sean was able to accommodate your needs and provide such great service. We’ll be sure to pass your kind words along to him — feedback like yours truly motivates our team.
If there’s ever anything else we can do to assist you, please don’t hesitate to reach out.
Regards,
The Travel Makers
Reply from TheTravelMakers.co.uk
Dear Billy,
Thank you so much for your kind words. We truly appreciate you taking the time to share your feedback, and we’re delighted to know you’re satisfied with our service.
If there’s anything more we can do to support you, please don’t hesitate to reach out — we’re always happy to help.
Regards,
The Travel Makers
Friendly
Friendly , easy to talk to , changed flights easily , very helpful
18 September 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Maisy,
Thank you so much for sharing your experience with us. We’re delighted to hear that you found our team friendly, easy to talk to, and helpful in changing your flights. Feedback like yours truly motivates us to keep providing the best possible service.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch — we’re always happy to help
Regards,
The Travel Makers
Elijah Wood was absolutely delightful…
Elijah Wood was absolutely delightful and really helpful ☺️
He is an exceptional advisor. Really happy with the experience.
17 September 2025
Unprompted review
Reply from TheTravelMakers.co.uk
Dear Rianna,
Thank you so much for your kind words. We’re thrilled to hear that Elijah provided such a delightful and helpful experience — we completely agree that he’s an exceptional advisor! Your feedback means a lot to us and we’ll be sure to share it with him.
If there’s anything more we can do to support you in the future, please don’t hesitate to get in touch — we’re always happy to help.
Regards,
The Travel Makers
Reply from TheTravelMakers.co.uk
Dear Belay,
Thank you very much for your kind words. We’re delighted to know you’re happy with our service and truly appreciate you taking the time to share your feedback.
If there’s anything more we can assist you with, please don’t hesitate to reach out — we’re always happy to help.
Regards,
The Travel Makers
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