Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more
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24 Market Square, HP1 1ER UK, Hemel Hempstead, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Hazel spent over an hour assisting me with a change in my flight from Toronto to LAX for 6 July.
She went out of her way to provide excellent customer service and was able to action all seat, baggage and flight requests and find the best and most cost effective solutions for me.
A big thank you. Hazel is awesome.
Very good costumbres service help by Olga Fía she. Is very good
Rodney in NY was able to cancel one of my reservation with refund of $355.12 that will be deposit to the card that made payment it will take 5-7day. I’m happy :)
Veronica went above and beyond to help me get things straightened out. She answered all my questions and I had a lot. She looked things up for me and kept me calm when I was freaking out. She's a gem. 10+
Logan was exceptional helping me for an hour trying to best understand my travel flight arrangements. Super super helpful and patient . Thank you so much Logan !😊
Aiden and Ayra did incredible job booking our flight with pets thank you both very much
Your customer service representative Ayra is the best ever so much patience and effort to do everything right she is amazing
I had unexpected complications with the dates of our visit to the Palm Springs area. Hazel was absolutely wonderful. She patient and kind and she was able to help. I appreciate her so much.
I spoke with Mr. Thompson for a airline reservation. It was very helpful and excellent exirprence.
Robin was amazing. I was having problems for a day and half and getting redirected non stop and right when I was about to give up he was able to help me. Was very informative and helpful I can’t thank him enough for his service.
I called for assistance with retrieving receipts from a flight last month. Martin was great and was able to help me with my everything I needed. Thanks Martin continue to provide great service.
Thomson was knowledgeable, courteous and very helpful in booking me on another flight after I had missed my other flight.
Ken was wonderful and very patient with me. He was really helpful.
ROBIN SMITH was so helpful.
The hotel is very dirty place. It’s out dated. The rooms had holes and had very old smells. Mr. Rocky was helpful to get things in the right direction. Thanks
Carter Smith was extraordinary; he went above and beyond helping me modify two reservation mistakes, and took hours on the phone with both the airline carrier (to reschedule my flight), as well as negotiating with the car rental agency (to help me modify/extend my car). It is rare to receive such kind, detailed, dedicated and personalized service. I am hopeful Expedia will recognize him for his exceptional work ethic and service to Expedia clients.
Warm regards,
Jodi Hanson Bond
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