The Travel Makers Reviews 

5,451
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often going above and beyond to assist with complex travel arrangements. Many highlight the personalized and kind approach of customer service representatives who skillfully guide them through booking processes and resolve issues efficiently, appreciating the ease of connecting with knowledgeable individuals. However, some customers noted difficulties with the booking process, such as delays in receiving tickets, being pressured for additional services, or encountering issues with duplicate reservations. Others also mentioned concerns about pricing, including unexpected extra charges, higher costs compared to direct bookings, or price increases after initial payments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being helpful,... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpfulness,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting unexpected charges and difficulties,... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences finding prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more

Company replied

Rated 5 out of 5 stars

My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more

Company replied

Rated 5 out of 5 stars

l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more

Company replied

Rated 5 out of 5 stars

Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,451)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

no partial refunf at Flydubai

I contacted Flydubai’s office in Hungary after receiving emails advising me to prepare for my upcoming flight on 6 March.

They informed me that there is no option for a partial refund or cancelling only the outbound flight to Colombo while keeping the return. According to them, it is only possible to cancel the entire booking and receive a full refund; partial cancellation is not available.

Based on this information, it appears that we were misinformed when we were told that we would receive a refund. As a result, we purchased a significantly more expensive ticket.

I am very disappointed, as I previously gave you a positive review and held you in high regard.

Could you please advise where I can submit a formal complaint regarding this matter?

2 March 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
We sincerely apologize for the inconvenience caused. Kindly share detailed information about your experience with us at customerservices@thetravelmakers.com so that we can thoroughly review the matter and work toward a suitable resolution. Rest assured, our team will provide prompt assistance once we receive the necessary details.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Jessica was great

, Jesican Paulson resolved my problem quickly and courteously. I was pleased with the outcome.
Margaret Albert

28 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Margaret,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.
Hope to see you again.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Charles good man

Charles needs. A raise he is the best thanks Charles

28 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Antonio,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.

Regards,
TheTravelMakers

Rated 1 out of 5 stars

Manipulative and impotent

The person on the other end was relentless in insisting that I submit a positive review UNDER DURESS and BEFORE receiving service. I was instructed to mention certain names and even email a screenshot of the review as proof. The pressure and tone of urgency underpinning the request did register as suspicious but in the moment, I had been stranded at an airport in the ungodly hours and desperate for any possibility of support. The Travel Makers takes advantage of unsuspecting travelers to mine manufactured credibility. This was sleaziest, most coercive and illegitimate experience I have had the shame of entertaining during a vulnerable moment.

25 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Audrey,
We sincerely apologize for the inconvenience caused. Kindly share more details with us at customerservices@thetravelmakers.com
so we can review the issue and assist you with an appropriate resolution. Rest assured, we’ll be able to provide better support once we have more information about your experience.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Ayra’s customer service skills was…

Ayra’s customer service skills was outstanding , I really appreciate everything and she’s a great asset to the company.

27 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Thank you kelvin.

Thank you kelvin.. call hung up and he kindly called back.. thanks

27 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Shanna,
We are happy we could help you out today.
Thanks for being our customer.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Jessica was very helpful on updating my…

Jessica was very helpful on updating my TSA pre check number on my ticket that I forgot to put when I booked the tickets.

27 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Savdeep,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Joe You were extremely helpful and I…

Joe You were extremely helpful and I appreciate your help so much.

27 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Tianna,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

joe was so patient when i gave up

joe was so patient when i gave up , very excellent man .

27 February 2026
Unprompted review
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Reply from The Travel Makers

Dear Laraine,
Thank you for your amazing feedback.
Our agent Joe is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

I talked to Joe and he was very…

I talked to Joe and he was very helpful. He helped me find the right flight and even helped me go home a day earlier than I was supposed to!

27 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Gavin,
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

kelvin- new flight booking

kelvin - he was amazing and helped me tremendously. i had made a mistake and with no questions asked, he took care of it. thanks

27 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
We are happy we could help you out today.
Thanks for being our customer.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

I had a emergency to where I had to…

I had a emergency to where I had to cancel my reservation and Kelvin Brown was able to help same me credit on my ticket to use for later time very helpful

26 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Antionita,
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
TheTravelMakers

Rated 1 out of 5 stars

Zero stars if I could

Zero stars if I could. Absolute nightmare.

I Spoke with Joe I wasted 4.5 hours of my life on the phone with these people and got nothing resolved. This company is NOT Priceline — they are a shady third-party pretending to be helpful while doing the exact opposite.

They cancelled my booking (without my permission, thinking they were legitimate), then refused to refund my money unless I agreed to leave them a review. Yes, you read that right — they literally tried to hold my refund hostage in exchange for a review. That is beyond unethical.

They are currently withholding part of my balance and giving me the runaround. Every call is scripted nonsense, transfers, holds, and zero accountability.

This feels like a scam operation hiding behind another company’s name. Do NOT call them. Do NOT give them your information. Do NOT trust them with your booking or your money.

I would never, ever do business with them again. Learn from my mistake and stay far away.

25 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Mark,
We sincerely apologize for the inconvenience caused. Kindly share detailed information about your experience with us at customerservices@thetravelmakers.com so that we can thoroughly review the matter and work toward a suitable resolution. Rest assured, our team will provide prompt assistance once we receive the necessary details.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Kenny is amazing he is a gift from god…

Kenny is amazing he is a gift from god he helped me so much someone else gave me no hope. Kenny is truly amazing he!

24 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
Amazing feedback!
We're elated to hear that you've had such a positive experience with Kenny.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Kelvin

Kelvin helped me receive a full refund for the cancelled trip without charging me a fee. I really appreciate it.

24 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
Thank you for your amazing feedback.
Our agent Kenny is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Outstanding service and very kind support

I had a wonderful experience booking with Ayra. She was extremely kind, patient, and professional throughout the whole process. She took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable and confident with my booking.
What I appreciated the most was her respectful attitude and genuine willingness to help. It’s rare to find someone who is both professional and truly caring about the customer experience. Because of her support, the whole booking process was smooth and stress-free.
Thank you for the excellent service. I highly recommend her especially to anyone looking for a reliable and helpful travel booking experience!

22 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Sama,
Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Ayra was excellent good customer…

Ayra was excellent good customer service thank you Ayra for assisting us

21 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
We are happy we could help you out today.
Thanks for being our customer.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

Ayra was great!

Ayra was great!
Helpful
And nice
Made me a happy person
Thank you

18 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Loretha,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.

Regards,
TheTravelMakers

Rated 5 out of 5 stars

I am writing to make sure that you know…

I am writing to make sure that you know that Veronica went above and beyond today to help us claim a voucher from Aer Lingus. She was incredibly patient and tried everything to help us work this out. She never got frustrated and she was a true pleasure to work with. Her manner reflects very well on your business. She was really a SuperHero today!! Liz Silva

16 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
Amazing feedback!
We're elated to hear that you've had such a positive experience with Veronica.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible

Regards,
TheTravelMakers

Rated 1 out of 5 stars

Charles Smith was our representative

Great learning experience on getting scammed! Big shout out to "Charles Smith" for being great at fraudulent schemes. Remember God sees all. Shame on you people who only want to hurt others.

10 February 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Corin,
We sincerely apologize for the inconvenience caused. Kindly share detailed information about your experience at customerservices@thetravelmakers.com, so we can review the matter and work toward a suitable resolution. Once we receive your details, our team will be happy to assist you further.

Regards,
TheTravelMakers

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