The Trophy StoreReviews 

104
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A small order similar to a year ago. Despite being the end of the Football season The Trophy Store fulfilled my order an delivered it safely in a short timeframe. Any concerns were dealt with prom... See more

Company replied

Rated 5 out of 5 stars

Placed order and then changed mind. Rang up and nothing was too much trouble. Product was changed and quickly arrived. The photo online does not do the trophy justice. Fantastic product at a great p... See more

Rated 5 out of 5 stars

After a mishap with my 6 year olds 'player of the week' trophy I desperately needed a replacement to give back to the coach at the next training session. I found the same one on the website but strugg... See more

Rated 2 out of 5 stars

I placed an order 10 days ago. Have heard nothing from the company. I have chased up via the contact us page which doesn't appear to go anywhere as I have had no response. I was hoping to get the trop... See more

Company replied

Company details

  1. Trophy Shop
  2. Engraver
  3. Glass Engraver
  4. Shopping outlet

Written by the company

Supplier of trophies, medals & glass awards. We have a comprehensive engraving facility that allows us to not only engrave trophies but signs, labels and plaques in a variety of materials including brass, aluminium, acrylic & engraving laminates. We also offer a custom t-shirt printing and mug printing service. Established in 2001


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(104)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wonky Trophy!!

Make sure the trophy is of good standard. Also make sure you are available for contact by phone and email as email address is not correct.

27 June 2024
The Trophy Store logo

Reply from The Trophy Store

As I have just explained on the phone, the trophy left here in perfect condition, obviously I have no control over what happens to it after it has been sent.

We are open 6 days a week, I have had one missed call/message from you, so we are available!

I'm not sure what email you are referring to, as the only one we use is info@thetrophystore.co.uk, perhaps you may have spelt it incorrectly.

Rated 2 out of 5 stars

very poor had to ring to get them…

very poor had to ring to get them arrived to-day a football badge on one but not the other
engraved sheilds at the bottom with the year on when they should always start at the top and work your way down in years

7 June 2024
The Trophy Store logo

Reply from The Trophy Store

I'm sorry to see you have left a 2 star review, A couple of points regarding your review,

The trophy plaques on the shields were engraved in the top left position, as you would expect, why would you lie about that?

After checking your order you had a requested a football badge on only one of the shields.

When you placed your order you demanded in all caps that the order be delivered withing two days of placing your order.

When you rang, not only were you extremely rude on the phone, you also lied about your husband contacting me and being promised a specific delivery date.


Rated 5 out of 5 stars

Excellent service

Excellent service! Website was extremely easy to use, these guys clearly take care in their work, order arrived with loads of protection for the items inside, gave them a call for an update on the order and the chap on the phone was very friendly and informative. Would definitely use again and recommend!

17 May 2024
The Trophy Store logo

Reply from The Trophy Store

Thank you for your 5 star review!

Rated 1 out of 5 stars

Order not delivered on time

Order not delivered on time. The award giving was on 20/04/24. Still not got them

18 April 2024
The Trophy Store logo

Reply from The Trophy Store

I initially emailed you regarding your order on Tuesday the 16th, there was no response from that email, on Thursday I noticed you had not collected your order so I emailed again.

Rated 1 out of 5 stars

Won't use you again, too slow and poor communication

The trophies took two weeks to arrive (18th April) from day of ordering 4th April. Which meant they were too late for what needed for. I did request at same time as ordering if they could be ready for 11 April. The website says 2-3 days they will be ready to dispatch (not the 5-7 days that the man quoted to me on the phone when I phoned on 11 April to ask where they were? Royal mail says they didn t receive the order until 16th April. They were very quick to post to me. Which meant Trophy Store had the order for more than 2-3 days, and yes you could have possibly cancelled my order on 11th when I phoned up, instead you said it was too late. Or at the very least when I e mailed on 4th April to ask for delivery on 11 April you could have replied and told me it was not possible. And you did confirm you had received the e mail. So 1 star for the nice unbroken trophy which arrived albeit too late and therefore useless but I won t order from you again, as I thought your customer service attitude on the phone was a bit off as well. I'll stick to my other tried and tested trophy stores instead of trying to share my orders around the different suppliers. A lesson learned.

4 April 2024
The Trophy Store logo

Reply from The Trophy Store

I'm sorry you didn't get your award in time for your presentation. We aim to complete orders within 4-7 working days, although during busy periods it may take longer.

you can see our delivery terms here:
https://www.thetrophystore.co.uk/deliveries/

Rated 5 out of 5 stars

WOULD RECOMMEND

Ordered a trophy for a School competition with engraving. Arrived promptly (2 days after ordering) and the engraving is excellent. As it was fairly cheap for the trophy I was expecting it to be flimsy, small and cheap looking but it is not, it is of a decent standard and quality.
Really pleased with my purchase and would definitely recommend. Thank you

12 February 2024
Unprompted review
Rated 2 out of 5 stars

The medals took a while to come

The medals took a while to come. You don’t get to see the end product so you can’t check whether the customisation will look okay. The customisation was just a sticker stuck on the medal which looks really cheap and is poor quality for colour.

23 January 2024
The Trophy Store logo

Reply from The Trophy Store

Sorry to hear you are not happy with your order.

We aim to ship orders within 4 to 7 working days, your order was sent within that time-frame.

If you had asked for a proof prior to printing your medals that would have not been a problem.

Printed stickers are standard for custom centres on medals and trophies.

Rated 5 out of 5 stars

Good Experience

Good Experience

Order was received within the timeframe specified at purchase. Complete order and no issues. Good communications on order tracking. Would use again.

16 October 2023
The Trophy Store logo

Reply from The Trophy Store

Thank you!

Rated 5 out of 5 stars

Brilliant tennis trophy

The tennis trophy I chose looks fantastic. Exactly like the photos. Very pleased with the product.

13 August 2023
The Trophy Store logo

Reply from The Trophy Store

Glad to hear you are happy with your trophy. Thank you for the 5 stars!

Rated 5 out of 5 stars

Great service

Products exactly as described delivered really quickly!

25 July 2023
The Trophy Store logo

Reply from The Trophy Store

Thank you :-)

Rated 5 out of 5 stars

High quality service

High quality service, I needed a trophy by Friday I ordered Monday and even though it is pick time I received on time! Many thanks

5 July 2023
The Trophy Store logo

Reply from The Trophy Store

Thank you for the 5 stars!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look