The Tub Company Reviews 

681
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service. Trying to get answers to our questions in a timely manner or quotes... See more

Company replied

Rated 5 out of 5 stars

The Tub Company are extremely good in all aspects of what they do. Friendly, knowledgeable, passionate and attentive to name a few things. They went above and beyond my expectations to help which in t... See more

Rated 4 out of 5 stars

I recently had the pleasure of dealing with The Tub Company, and they've been excellent overall. From the initial consultation to the purchase and installation of our tub, the team was professional, k... See more

Company replied

Rated 5 out of 5 stars

Love our hot tub - Richard and his team were amazing, from initial site visits, always keeping us updated to final delivery. Ours wasn’t a straight forward site and we couldn’t be more pleased with th... See more

Company details

  1. Hot Tub Shop

Written by the company

At The Tub Company, we specialise in helping people create the perfect home wellness experience. With over 20 years of experience, we’ve built a trusted reputation for expert advice, quality products, and friendly, reliable service. Our large showroom in Sudbury, Suffolk showcases a wide range of hot tubs and swim spas — with the option to wet test before you buy. Whether you're looking for hydrotherapy, relaxation, or family fun, we’ll help you find the right model to suit your lifestyle and budget. From consultation to installation and ongoing maintenance, everything is handled in-house by our experienced technical team — ensuring high standards and peace of mind at every step. Pop in for a chat or book a visit — we’d love to help you discover the benefits of owning a hot tub or swim spa.


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4.1

Great

TrustScore 4 out of 5

681 reviews

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4.1

All reviews

(681)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had our new Red Spa 3115 delivered…

And installed two weeks ago now, the delivery was effortless and so quick, everything was explained over the phone regarding the chemicals.
We had a long wait due to Covid as everyone else but Blythe was keeping me informed every week which was great, it was definitely worth the wait, this is our first hot tube and "Wow" its amazing and so relaxing.
The tube is very good quality for the money and i highly recommend this hot tube, Richard has been great and very helpful and nothings too much trouble, great company keep up the good work team.👍

15 March 2021
Rated 5 out of 5 stars

From choosing the hot tub

From choosing the hot tub, to ordering it, to delivery and going through the use and chemicals, the Tub Company have been faultless. They have been brilliant to communicate with and provided updates on the delivery so I did not worry or have to chase. Richard was great at going through what hot tub would suit our needs and going through what was worth getting and what wasn't. The delivery on the day went so smoothly and the two men who delivered it were super friendly and went above and beyond what I expected of them (our garden wasn't the easiest to access!). They were great at explaining everything and everything was done so quickly! At first look the chemicals etc were all quite daunting but Richard was brilliant at going through everything and showing that it is all quite simple! Would definitely recommend this company.

15 March 2021
Rated 5 out of 5 stars

Brilliant service

Brilliant service - installed efficiently and everything explained to us clearly, really pleased with our tub and the helpful advice we were given!

8 March 2021
Rated 5 out of 5 stars

Great experience all round- thoroughly recommended

Always great to find a local company but how will they measure up?
In this case beyond my highest expectations.

The expertise and passion Richard has for his subject is clear, the information and advice is spot on; the timely communication and updates from Blythe were really helpful (lots of companies could learn from this...) and the two delivery men were brilliant (making it look much easier than I suspect it was). All of this done in a more challenging environment during Covid.

A month later, the hot tub is even better than described: our only challenge is persuading the kids to get out.

Full marks Team Tub Company

8 February 2021
Rated 5 out of 5 stars

Great service, highly recommended.

Great service, highly recommended!

Friendly knowledgeable staff.
We were lucky to get our (stock) hot tub ordered and delivered within a week.

Delivery (Jan 2021) was contactless, and all the handover and chemical introduction was conducted over the phone.
Loads of useful information and thrilled with the Marquis freebies.

1 February 2021
Rated 5 out of 5 stars

very easy experience

very easy experience, worth the wait good communications throughout the purchase, friendly ,good value for money , friendly and informative staff would recommend the Tub Company to others

1 February 2021
Rated 5 out of 5 stars

Great Service

We Ordered our Tub mid lock down in 2020 and due to the world crisis, the hot-tub was naturally delayed. This was no fault of The Tub Company, Blythe and Richard kept us up to date with weekly updates which was fantastic. From going to the showroom to choose our Hot tub to utilising Richards experience in regards to getting it in to our garden with a crane, nothing was too much trouble. We are over the moon with our purchase and it was well worth the wait. Would highly recommend this company and are really pleased we used them

1 February 2021
Rated 4 out of 5 stars

Quality tubs from professional outfit

We dealt with Richard who was very professional with throughout, we was kept up to date well with arrival date and installation date of the tub which was delayed due to Covid. We are extremely pleased with the quality of the tub and would recommend to others who may be thinking of a tub (we have already done so). Only negative was a bit of damage done to our new gazebo on installation, the lads did highlight the fact they had caused damage. The communication and service after the tub was installed has been very good and it is nice to know we have the teams support should we have any problems down the line.

1 February 2021
Rated 5 out of 5 stars

Hot Tub

What started out as a good day of getting our hot tub, turned into a day with a few twists and turns but the Tub Company took it in their stride and sorted it all out for I would like to thank them for.

28 January 2021
Rated 5 out of 5 stars

Exceeded expectations

Fantastic service from viewing in the showroom, , expert advice ,being kept informed of delivery and expert installation. Brilliant company, brilliant people.. fully recommend the Tub Company

25 January 2021
Rated 5 out of 5 stars

Simply marvellous company..

Simply marvellous company..
They went above and beyond from the moment of my first enquiry to try and get me the best tub and delivery. I had quite a big access problem for getting the tub in :) :)
Everyone has been great. So helpful. Ive got a fab tub and nothing i ask seems to much trouble for these guys.
Highly recommended

25 January 2021
Rated 5 out of 5 stars

Great service throughout and the hot tub is excellent.

I cant complain about the service throughout. I was keep informed before delivery with delays due to Covid which was out of their control.

Upon delivery the team were very professional and helpful with any questions I had and installed the tub very neatly and left no mess.

I was contacted and told how to get started and was given a run through of how the chemicals work and what to use and when. This was all written down but was good to have a personal input as well.

Would very much recommend The Tub Company to anyone looking at purchasing a hot tub.

25 January 2021
Rated 5 out of 5 stars

Outstanding Service Throughout.

We were looking for two extra Hot Tubs for our holiday cottage business so started up conversations with Ed. I was very aware from other suppliers that there had been unprecedented demand for Hot Tubs due to Lock Down. So I was totally surprised and absolutely delighted to have both hot tubs safely delivered less than a month since my first enquiry.

17 January 2021
Unprompted review

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