The Tub Company Reviews 

681
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service. Trying to get answers to our questions in a timely manner or quotes... See more

Company replied

Rated 5 out of 5 stars

The Tub Company are extremely good in all aspects of what they do. Friendly, knowledgeable, passionate and attentive to name a few things. They went above and beyond my expectations to help which in t... See more

Rated 4 out of 5 stars

I recently had the pleasure of dealing with The Tub Company, and they've been excellent overall. From the initial consultation to the purchase and installation of our tub, the team was professional, k... See more

Company replied

Rated 5 out of 5 stars

Love our hot tub - Richard and his team were amazing, from initial site visits, always keeping us updated to final delivery. Ours wasn’t a straight forward site and we couldn’t be more pleased with th... See more

Company details

  1. Hot Tub Shop

Written by the company

At The Tub Company, we specialise in helping people create the perfect home wellness experience. With over 20 years of experience, we’ve built a trusted reputation for expert advice, quality products, and friendly, reliable service. Our large showroom in Sudbury, Suffolk showcases a wide range of hot tubs and swim spas — with the option to wet test before you buy. Whether you're looking for hydrotherapy, relaxation, or family fun, we’ll help you find the right model to suit your lifestyle and budget. From consultation to installation and ongoing maintenance, everything is handled in-house by our experienced technical team — ensuring high standards and peace of mind at every step. Pop in for a chat or book a visit — we’d love to help you discover the benefits of owning a hot tub or swim spa.


Contact info

4.1

Great

TrustScore 4 out of 5

681 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.1

All reviews

(681)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience from start to finish

Excellent experience from start to finish. I'm a first time hot tub buyer and received great advice on my initial enquiry which allowed me to make an informed decision as to which was the right tub for me - thank you Ed Lui. Delivery and installation was excellent with further advice provided at that time re ongoing maintenance etc. I bought a Red Spa Tub and am delighted with it. The fact they are a local company close to where I live is also a real bonus.

18 June 2021
Rated 5 out of 5 stars

Spare parts

I ordered the goods I needed very easily and with good help from the team there. They have been very helpful whenever I need anything, would recommend them to anyone.

11 June 2021
Rated 5 out of 5 stars

Fantastic one stop shop

Fast delivery and very helpful with my query. Great selection of items so won’t look anywhere else for what I need from now on.
Would definitely recommend.

6 June 2021
Rated 5 out of 5 stars

Great service even with all the Covid…

Great service even with all the Covid 19 delays they always kept me up to date with what was happening. I now have my swim spa and I was amazed at how great they were with delivering these products as they are very big can't praise them enough great bunch guys great service and look forward to seeing them for my servicing every year thanks again guys great

27 May 2021
Rated 5 out of 5 stars

New tub experience

Good communication throughout. Friendly, honest,efficient and good price. Wouldn't use any other company. Have used The Tub Company now 3 times. They don't try to sell you something that's not suitable.

24 May 2021
Rated 5 out of 5 stars

Great service

Great service, really friendly staff and very helpful. There was a bit of a delay on the arrival on the hot tub, but we were kept updating us almost every week on the progress.
Definitely will recommend them, if you are looking for a new or used hot tub.

24 May 2021
Rated 5 out of 5 stars

Excellent Team

Richard Smith and Team are what is needed in a local supplier: Fair pricing, honest endeavour and commitment. It was hard for them to get deliveries during COVID with interdependencies between factories a real issue. But we had our tub installed by Al and the other Richard a couple of weeks ago and we are delighted!

22 May 2021

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