The Tuning Company Reviews 44

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

MADE A HUGE MISTAKE SENDING MY MODULE to these guys !!! Spoke to a chap called Steve before sending my board in . Pre- paying their service was great . Paid money and sent board in . They told me they... See more

Company replied

Rated 5 out of 5 stars

Outstanding service on my bmw e90 front footwell well module FRM3! I had the dreaded FFM failure after disconnecting my battery for a few hours and when reconnected I lost all communication to the... See more

Rated 5 out of 5 stars

Sent a Mini R57 FRM to be reset through eBay following lighting and window failures after battery disconnected for long period of time, module was fixed and returned to me within 48 hours of sending.... See more

Rated 5 out of 5 stars

Fantastic service. Had a bmw frm module which needed repair. Sent it Monday, received it back wednesday fixed which is unbelieveably quick. Communication was brilliant throughout. I will definately be... See more


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4.3

Excellent

TrustScore 4.5 out of 5

44 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I really do recommend the tunning…

I really do recommend the tunning company as they helped me sort my e90 Frm module at such sort notice very polite and respectful would recommended anybody with any electrical issue on there car or van or even for tunning

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Careful dealing with this cowboy firm

Ordered a module repair from this company through Ebay . Received a faulty module and a secondary module in my vehicle is no longer responding. Tried asking the company to resolve and they have been very dismissive and unhelpful . Stuck now as my vehicle is no longer in use. Very stressful situation for our young family . Regret ever using this business

10 September 2025
Unprompted review
Rated 1 out of 5 stars

What a Huge Mistake Dealing With The Tuning Company

MADE A HUGE MISTAKE SENDING MY MODULE to these guys !!! Spoke to a chap called Steve before sending my board in . Pre- paying their service was great . Paid money and sent board in . They told me they would be changing the board - which seemed extreme given I had a single specific issue and only expected repair to my board . Got my board back and my dashboard is like a christmas tree with several faults . They wont send me my original board back now and dont seem willing to assist going forward . I had one issue and now I have many issues . What a stressful experience I have had . Be very careful dealing with this company just incase you get in a muddle like myself . They wont help you navigate out of this situation

19 September 2025
Unprompted review
The Tuning Company logo

Reply from The Tuning Company

Hello,

We take all feedback seriously, but after carefully checking our records, we cannot find any order or customer matching the details in this review. The situation described does not align with how our services are carried out.

We believe this review may not reflect a genuine experience with our company and have reported it to Trustpilot for investigation.

If the reviewer believes this to be in error, we invite them to contact us directly with verifiable details so we can look into it properly.

– The Tuning Company Team

Rated 5 out of 5 stars

Thank you

Thank you, Ben.
You provide a great and fast service. Much appreciated for sorting my frm3 module.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Mini R57 FRM reset

Sent a Mini R57 FRM to be reset through eBay following lighting and window failures after battery disconnected for long period of time, module was fixed and returned to me within 48 hours of sending. Works perfectly and kept informed of progress along the way. Will use again without hesitation if needed in the future

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect, genuine, helpful service that will recommend!

Having worked on my car on Wednesday, I had to leave my car at a friend's as I had no indicators, central locking, windows or lights. Found out I had 'fried' the FRM! Went home. Thursday I messaged a load of eBay sellers that offered a repair service.

Ben, was the first to respond and gave me positive news that it could be fixed for a Trackday at Goodwood on Monday. I package it up, and sent it straight to my local RM office, and sent it Special Delivery 1pm. He received Friday morning, and fixed the FRM which had become corrupted following a battery change (an issue seen all over the net!) and had sent it back using RM Special Delivery and given me the tracking code. I received it Saturday morning! Fitted it Sunday with no issues and was able to make my Trackday yesterday (Monday)... Perfect, genuine, helpful service! Thank you! A*****

5 April 2025
Unprompted review
Rated 5 out of 5 stars

The was brilliant and saved me hundreds…

The was brilliant and saved me hundreds soon my FRM repair.

Called BMW dealer explaining what I thought the problem was and they didn’t know what I was talking about. They called me back and quoted £700 + vat.

Instead I watched a YouTube video, took it out in 20 minutes. Sent into these guys via special delivery on the Thursday morning. Had it back fully repaired Saturday mid day and plugged it in all works fine. All for £30 plus postage from me to them.

Throughly recommend to anyone with similar symptoms or issues

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service for footwell module repair

Amazing service with the fastest turn around I've experienced. My Mini Countryman had a faulty footwell module FRM3R. The tuning company, Ben I dealt with, fixed it, returned it and works perfectly in the space of Thurs to Saturday. If you have the same problem use the tuning company or anything else they may offer.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service on my bmw e90 front…

Outstanding service on my bmw e90 front footwell well module FRM3!
I had the dreaded FFM failure after disconnecting my battery for a few hours and when reconnected I lost all communication to the module and no indicators/lights stuck on and windows not working etc.
I posted the module to these guys saturday afternoon and they received Monday and had it back in my hand Tuesday lunchtime!! For less than £30 these guys are hero’s on my eyes!
Big love to you all and thank you

4 March 2025
Unprompted review
Rated 5 out of 5 stars

This company will go above and beyond

This company will go above and beyond. I am new to remapping and didnt know were to start . Ben took the time to sit me down and talk me through it all and what i will need 👌👌 they have now got a customer for life cant recommend Them enough . 🌟🌟🌟🌟🌟 service

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, efficient Service

Sent my FRM module to these boys on Wednesday morning and they had it repaired and back delivered to me by Friday morning. Fitted and all is now working. An excellent service, efficient and professional. Kept me updated on progress all way through. Top notch and definitely recommend The Tuning Company for FRM repairs

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fast quality service

Great service. Sent my BMW FRM module off for repair, was returned repaired within 48hrs.
Good communication, I had a few questions which were answered quickly.
Certainly recommend.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Had a bmw frm module which needed repair. Sent it Monday, received it back wednesday fixed which is unbelieveably quick. Communication was brilliant throughout. I will definately be using again, especially with all the cars i deal with and i need a quick turn around.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - sent my FRM for repair, software flashed and sent back the day they received it and kept me updated throughout. Highly recommended.

9 January 2025
Unprompted review

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