TheUniversalBar Reviews 80

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Ordered 10th of Feb, it's now 2nd of March and no update on status of order, sent countless emails with no response. Imagine if they do deliver and I have a broken product, and I thought Telstra had a... See more

Rated 2 out of 5 stars

Ordered Universal Bar 27/11/25.Paid express postage fee because I live close to Melbourne and believed product was made in Melbourne. Took Full 7 working days to reach me. Sent 2 emails which were not... See more

Company replied

Rated 5 out of 5 stars

I am obsessed! In lieu of setting up a home gym in our garage, I opted to give the Universal Bar a try, and it hasn't disappointed! Easy to put together, super quick and easy to change the resistance... See more

Company replied

Rated 4 out of 5 stars

The product itself is good quality and much more strength challenging than had anticipated which is great. My 2 gripes are I paid extra for 1-3 day shipping and it arrived 10 days later so don't waste... See more

Company details

  1. Exercise Equipment Shop

Written by the company

Born out of the Melbourne lockdowns, Universal Bar is an Australian based fitness company that aims to arm Australians with lockdown-proof, portable and durable fitness gear without breaking the bank.


Contact info

3.4

Average

TrustScore 3.5 out of 5

80 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Brilliant product

Brilliant product, there was a hold up with delivery but customer service was very good. I highly recommend this company. The Universal Bar is safer and way more convenient than the home gym.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Definitely recommend!

It’s been a very good addition to my equipment. Allows you to perform a great variety of different exercises with some very good resistance which is what it’s all about. Doesn’t take up any room and I’ve even taken it camping to burn off that excess food and drink when away.. very happy with purchase

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Extremely happy with this bar

Extremely happy with this bar. Made it convenient for me to do exercises by my desk in between breaks after long hours on the computer. Also happy that I can easily adjust resistance bands. Love it

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money, cheap chinese product slapped with a label.

First of all the delivery arrived 2 months after my order and when followed up I received no correspondence. When I did receive the package the bar broke only after a few uses and could never get a refund.
very poor quality and not worth the price that it is at all, I wouldn’t even pay $10 let alone almost $300.

2 November 2023
Unprompted review
TheUniversalBar logo

Reply from TheUniversalBar

Hey there SK, may you please inform us of your order number so we can rectify the issue. We have migrated to a new support inbox and may have missed your email!

Rated 5 out of 5 stars

Love the bar! Amazing customer service!

I got the Universal Bar for my upcoming work trip because going to the gym was hard. I was scared it wouldn't come in time. I called the number on the website and it was easy to reach to them. I spoke with Henry. I told him I was worried and he really understood how I felt. He said not to worry and he would send another one quickly from Melbourne. He also said I don't need to hurry to send back the first one. I'll do that when I'm back in Sydney. I'm thankful for their trust and for being understanding. It made me feel better knowing he cared about his customer (me) getting the bar on time for my trip. Thank you, Henry.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Great functional products, top quality service

I bought the primary universal bar set thinking it would be a great at-home workout, and went on to purchase every other set of additional bands in each resistance level because I love this product so much, and they bring so much more variation to my workouts. The booklet it comes with, along with info on their website, Youtube channel and all their socials shows a multitude of different exercises you can do. It is so versatile and adaptable that anyone can get a great workout in the comfort of their own home. Forget static weight, cumbersome dumbbells that take up space, and get yourself this superstar of a portable gym!

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Don't waste your money on any other brand!!! Universal Bar for the win!

After having a really bad experience with another company and loosing my money I was scared to buy from another company. Universal Bar did not disappoint. They took loads of time to chat to me about the product and shipping. The staff are down to earth and helpful. My order came really quickly and the product itself is amazing! I sadly had to get rid of my home gym due to moving. This provides a great amount of resistance and variety of exercise to replace what I'd use the cable machines for! The only downfall is I should have ordered sooner.

28 June 2023
Unprompted review
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Reply from TheUniversalBar

Legend Nicole! appreciate your review and make sure you hit us up for a free trial on our fitness programs when they come out soon!

Rated 1 out of 5 stars

Don’t like it at all

Don’t like it at all. Barely any instruction how to use the equipment properly for/ set it up for the different exercises, it is cumbersome and in my eyes not worth the money

22 March 2023
Unprompted review
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Reply from TheUniversalBar

Hey Gisela, sorry to hear that. We understand we do not have the best education out there, but we have listened and have fitness programs lead by Australia's top fitness coaches coming out soon. Please message us so we can gift you your first month free - hopefully it wont feel as cumbersome under the instruction of a personal trainer!

Rated 1 out of 5 stars

This item is rubbish do not waste your…

This item is rubbish do not waste your money

27 February 2023
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Reply from TheUniversalBar

Hey there, we rarely receive feedback like this and would love to understand why you think the product isn't for you.

If you're wanting to understand how to make the most of the product we will have a Universal Fit Workout Series coming out soon !

Rated 5 out of 5 stars

Very Grateful

My experience ordering with the Universal Bar company was handled very graciously when there were several stock issues, resulting in a long delay that was unfortunately out of their control. They were very receptive to my concerns and did their best to rectify the situation, and as I have now received the bar I am very happy to say that it is high quality and, though I have only tested it briefly and haven't yet mastered it, I was pleasantly surprised to find the bands in particular are very durable and would make for a great, challenging workout. I work full-time and this gives me the opportunity to improve my fitness from the comfort of my home, and I am more than happy to write this review and thank the team for their willingness to help. I truly appreciate it.

24 February 2023
TheUniversalBar logo

Reply from TheUniversalBar

Hey Rhiannon! We have tried to contact you multiple times to send out a free Universal Bar as goodwill. We have had freight issues with our couriers and it has caused multiple delays unfortunately, however we still want you to enjoy our product! Please reach back out to us when you can

Rated 1 out of 5 stars

The delivery was super late

The delivery was super late. I had to follow up multiple times as

14 February 2023
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Reply from TheUniversalBar

Hey Preeti! We are aware a few of our customers have experienced delays and we just want to make it clear this was due to an unforeseen freight issue which resulted in delays for over 150+ orders.

This has since been resolved and will not be an issue anymore. I do deeply apologise for your experience and please let us know if we can make it better anyway.

Rated 1 out of 5 stars

I personally found the experience of…

I personally found the experience of using this as cumbersome and awkward definitely not long enough when it is across your when lying on the floor as it digs into you .

12 January 2023
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Reply from TheUniversalBar

I'm sorry to hear about your experience Keith, we are soon releasing a Universal Fit Series to show our valued customers how to make the most of the Universal Bar and gain muscle whilst losing fat - fast.

Please keep your eyes peeled for that and we are happy to gift you a free 3-month subscription.

Rated 4 out of 5 stars

Different resistance

It would be good to have bands of varying resistance (5,10kg) to help with progression and finding the right weight.

5 January 2023
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Reply from TheUniversalBar

Hi Anthea,

Thank you for your review.

We are planning to launch this component of the business by the end of February 2023.
Various weights will be available as add-on products :)

We also are currently working on follow along instructional videos and tutorials that will also be ready in the near future.

Kind regards,
Henry

Rated 5 out of 5 stars

Great concept

Great concept, convenient to work out in between my spear even if it’s just a few reps here and there.
Customer service was great, responded quickly and helpful.
A video with the how to’s for newbies would be great and I’d definitely get more use from use in.
Will have already recommended this product.

26 December 2022
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Reply from TheUniversalBar

Thank you so much for your review Natalie!

Rated 5 out of 5 stars

Easy to use for beginners for a great workout

I am obsessed! In lieu of setting up a home gym in our garage, I opted to give the Universal Bar a try, and it hasn't disappointed! Easy to put together, super quick and easy to change the resistance bands and bar set up to work through a circuit, and all in the comfort of my own home. I'm only just getting back into bar workouts after a few years break, and the Universal Bar has been a really accessible and enjoyable way to start building my strength back up again. Thanks to all involved!

13 December 2022
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Reply from TheUniversalBar

We are super stoked to hear you're enjoying our product! Thank you for your review :)

Rated 3 out of 5 stars

Item is of good quality

Item is of good quality, arrived fast. Instruction booklet isnt great, so you will need to spend time watching insta clips. Youtube video is for promotion, so not helpful.

24 October 2022
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Reply from TheUniversalBar

Hey Cindy!

Thanks for your review. We appreciate your review! We will be updating the manual so it is much more comprehensive + adding a video workout series with instructors on our website soon.

Also, you may visit our "Workouts" section to find new and unique workouts on our website.

Thank you and all the best :)

Rated 5 out of 5 stars

Great product and service

Both my husband and I use this item for a decent work out while watching our TV shows. So handy to just bring out and pack away in the ottoman in the lounge room. :) so many different exercises can be done.

24 September 2022
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Reply from TheUniversalBar

Thank you so much Krystie, we hope you're enjoying the product as much as we do! :)

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