Good company, products stylish, instructions good and well marked and labelled. They also sent a spare set of screws clearly marked "spares" in a little bag which is always nice. Very competitive... See more
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Review summary
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My first delivery my item was damaged, I contacted the urban mill and was contacted back quickly with next steps even recieving a call from them as my email didn't go through to find out how they can... See more
The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... See more
Delivery was quick. The item was well packaged and everything was accounted for. The desk was exactly what we needed for my son, and very easy to assemble. We're very happy with it.
Company details
- #212 of 235 best companies in Homewares Shop
- #47 of 54 best companies in Furniture Accessories
- #12 of 12 best companies in Furniture accessories supplier
- #347 of 397 best companies in Home Furniture Shop
- #13 of 16 best companies in Furniture wholesaler
- #52 of 61 best companies in Office Furniture Shop
About The Urban Mill
Written by the company
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Contact info
Rye Street, CM23 2HG, Bishop's Stortford, United Kingdom
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4.2
Great
422 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Console table
My item was damaged on arrival but the team dealt with it very quickly and efficiently
2 January 2026
Excellent & Qulaity Furniture
excellent furniture, and great customer service.....many thanks
11 December 2025
Ordered a rail on 27th September 2025
Ordered a rail on 27th September 2025, shipment kept being delayed, finally arrived on 14th November. Packaged badly with polystyrene- a dated way to package products and terrible for the environment. Quality of the product ok, but nothing special. Wouldn’t purchase from this supplier again.
13 November 2025
Quick delivery of great product at good…
Quick delivery of great product at good price
12 November 2025
Late delivery but beautiful lamp
Unfortunately the company did not keep in touch regarding the delivery date been missed. Just because they use a delivery company it is still their responsibility to keep customers in touch with delivery changes.
On the plus side my daughter loves the lamp
29 October 2025
Good company and competitive prices
Good company, products stylish, instructions good and well marked and labelled. They also sent a spare set of screws clearly marked "spares" in a little bag which is always nice.
Very competitive prices compared to similar products too.
Would definitely use them again.
15 September 2025
The whole experience
The whole experience, from ordering to delivery was brilliant . The product I ordered was strong and easy to put up onto the wall . I’m a 70 yr old lady and managed to do it myself would definitely recommend
18 August 2025
Initial order failed to arrive but help…
Initial order failed to arrive but help email quickly resolved problem. New order was dispatched quickly by overnight courier. Well done! Good service.
8 August 2025
Good product but the assembly…
Good product but the assembly instructions weren’t comprehensive enough.
Delivery was fairly quick and we’re satisfied with the end product.
11 August 2025
Delivery was quick
Delivery was quick. The item was well packaged and everything was accounted for. The desk was exactly what we needed for my son, and very easy to assemble. We're very happy with it.
7 August 2025
Unprompted review
Love the console table
28 May 2025
Helpful and accessible when there was a…
Helpful and accessible when there was a problem
29 April 2025
Excellent bedroom storage
Excellent bedroom storage, communication good, delivery great. Really good quality product, easy to put together, looks fab
2 May 2025
Quick and easy to use the online store
Quick and easy to use the online store! Exceptional quality and exactly what I ordered ! So happy with my purchase… excellent quality too, thank you so much , I will be back 😘
29 April 2025
Swift and efficient service
Swift and efficient service, good quality item for the money
23 April 2025
Went over and above to make sure our…
Went over and above to make sure our problem with delivery (our fault) was ironed out. Thank you, we appreciate it.
4 April 2025
Clothes rail
Great rail well made easy to assemble next day delivery as requested thanks would us again
26 March 2025
Really happy with the whole experience
Really happy with the whole experience. Good quality shelves at a good price with fast delivery. Thank you.
26 March 2025
Customer Service levels
I was led to believe that the fittings provided with the item would be suitabe for my wall. They clearly arent and the instruction booklet from the manufacturer clearly states the fittings are only suitable for one type of wall.
Upon a request for a return and refund, I've been told that I would have to pay for the return even though I've been mis-sold the item.
You would think that the company would provide a free return label in this instance. Poor customer service and poor attitude to issue resolution.
Update 12/03
Following more email communication with the company, customer service has agreed for a refund. Therefore upgrading the recent experience to 3.
4 March 2025
Unprompted review
Reply from The Urban Mill
Hi Faizal,
Thank you for updating your review and sharing your experience. We appreciate your feedback and are glad we could work towards a resolution regarding your refund.
We understand how important it is for product information to be clear, and we apologise for any confusion regarding the fittings.
Customer satisfaction is very important to us, and we appreciate the opportunity to address your concerns. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Kitty - The Urban Mill
Customer Care Team
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