Very disappointing experience. The quality of the clothing I received was extremely poor — nothing like what was shown on the website. The fabric feels cheap and the fit is completely off. Custo... See more
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Review summary
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Reviews shaping this summary
Urban Mood is legit one of the worst places to buy clothing. They claim to sell authentic designer items but give u cheap, fake-quality clothes. Then, when u want to return it and ask for a refund, th... See more
I ordered 5 items back on 16 Aug, so far only received one item. Contacted customer service, back forward email 5 times, still the rest items hasn't been delivered. And customer service's answer was c... See more
AVOID AT ALL COSTS. Ordered what I believed to be a genuine Stussy hoodie at a reduced price of £66 from £120 in the Black Friday sale from their very genuine looking website….what I received wasn’t e... See more
Company details
Written by the company
THE URBAN MOOD | Streetwear Store
Contact info
Spain
- theurbanmood.store
1.4
Bad
478 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Never got the item
Never got the item, do not order here. Scam. Order number UM523746
19 November 2024
Unprompted review
DO NOT USE THIS COMPANY
Do not use. Scam company. Took money from my account but have no record of my order, dont return emails. DO NOT BUY!
4 November 2024
Unprompted review
AVOID AVOID
Order placed 9 Nov, and despite receiving confirmation, 7 days later no further update. Emailing their customer service team gets no response. The email bounced back which brings to mind the concern this business is no longer trading. Claim underway with credit card company to reimburse the cost of goods. AVOID AVOID THIS BUSINESS
16 November 2024
Unprompted review
Ordered a hoodie on 10/22 and have not…
Ordered a hoodie on 10/22 and have not received it. Customer service sent a fake tracking number.
22 October 2024
Unprompted review
Happy customer
Fully contactable, I got reply’s very quickly. As for garments I bought- I am happy. Quality of fabric is not entirely as I expected but the seems are good, cut is very good, size is as would expect. Overall all I am happy customer.
5 October 2024
Reply from URBAN MOOD STORE
Thank you, Amy, for your kind words and detailed feedback! We're glad to hear you're happy overall with your purchase. We appreciate your input about the fabric and will take it into consideration. Your satisfaction means a lot to us! 😊
Placed an order on 23rd October and…
Placed an order on 23rd October and still waiting to receive it. Can’t even track. Left several emails asking them to chase it up and heard nothing back. Hope I will receive the hoodie at some point before Christmas as it’s a Christmas present. Would not order from them again.
7 November 2024
Unprompted review
My order has not been received despite…
My order has not been received despite having placed it weeks ago.
5 October 2024
Reply from URBAN MOOD STORE
Hi Melissa, we’re sorry to hear you haven’t received your order yet. Please check your tracking status under SUPPORT > TRACK MY ORDER on our website or contact us at info@urbanmood.es so we can assist you further. Thank you for your patience!
Did not receive the purchage yet!
6 October 2024
No words needed… I bought a hoodie as…
No words needed… I bought a hoodie as at 5 October and I haven’t received yet.
I just do not understand how you can ask my opinion
5 October 2024
Ordered some essentials shorts ,they…
Ordered some essentials shorts ,they said there was a delay at customs,then told me they were lost and had to resend even though I asked them not to and refund my money back . Eventually turned up after 3weeks to find they sent grey instead of brown. Plus shorts not genuine . Defo wouldn't recommend this store ,such a terrible experience.
9 September 2024
extremely disappointed.
extremely disappointed.
ordered a hoodie on the 08/09, was received on the 10/10! I emailed the company and the response was ‘we apologise for the unexpected delay’
13 October 2024
I ordered the tshirt since sept first…
I ordered the tshirt since sept first week, until now Oct 12 i still don’t have it. Emailed them and says that “due to custom” ? I reside in Texas
7 September 2024
My order hasn’t arrived and it’s been a…
My order hasn’t arrived and it’s been a month
5 September 2024
Still have not received my order when I…
Still have not received my order when I bought it over a month ago
6 September 2024
DONT BOTHER!!!!
DONT BOTHER
THIS COMPANY IS A SCAM!!!! Fake clothes and took my money and kept lying about delivery. If it wasnt for my bank taking the money back off them i would have been left out of pocket
8 September 2024
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