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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a replacement cyclone assembly for our 'old' Dyson. Arrived next day. Competitively priced and saved us the cost of a new vacuum! Had some difficulty fitting the new cyclone and wondered if... See more

Company replied

Rated 5 out of 5 stars

Can’t speak highly enough of The Vacuum Wizard! Took my Dyson V8 to them as it wasn’t picking up properly, Jason had a quick look and suggested a couple of things it could be but to leave the machine... See more

Rated 5 out of 5 stars

Does what all customers would want from a Vacuum Repair Centre. Repair carried out to my complete satisfaction.

Rated 5 out of 5 stars

Dyson hairdryer cable wasn't working. Repair turnaround was about ten days and excellent customer service. Much cheaper than Dyson who only offered a difficult return and tried to get me to spend £3... See more

Company details

  1. Vacuum cleaner repair shop

Written by the company

Independent Dyson Hand Held Vacuum Specialists. Sales, Servicing, Spares and Repairs. We are based in Temple Cloud in South Bristol.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent service from the Vacuum Wizard

Excellent service from the Vacuum Wizard for the repair of my Dyson Airwrap that was constantly cutting out. So much better than Dyson's customer service who were appalling and wanted to charge £99 for the repair compared to £60 with the Vacuum Wizard. Would thoroughly recommend avoiding Dyson for any repair and use the Vacuum Wizard

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Faulty Dyson hairdryer

Found this company online ,My wife Dyson hair dryer had a wiring fault and Dyson help was nowhere to be found, Spoke to a young man called James who could not have been any more helpful, I sent the hairdryer away to him as as discussed online he called back to confirm the problem and price which I paid over the phone, The product was then delivered back as good as new and postage and packaging were included in the quotation, everything was done and dusted in 7 days, Excellent service, I would not hesitate to recommend them .

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service, repaired my Dyson on the same day, as I had travelled over from South Wales. Another fault was found so they telephoned to see if I would like that fixed too. Very happy with the service given, thank you Vacuum Wizard!

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Great price and service from Vacuum…

Great price and service from Vacuum Wizard. I ordered 2 Dyson replacement filters (pattern parts) which arrived within 2 days as promised. Well packaged and VERY competitively priced. I have no hesitation in recommending Vacuum Wizard for Vacuum parts.

19 August 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Caroline

I am glad you received your filters nice and quickly and found them of a good quality yet competitively priced.
Many thanks for the 5 star review.

The Vacuum Wizard Team

Rated 5 out of 5 stars

First class customer service

I contacted the Vacuum Wizard about a new battery for my Dyson at the weekend and James arranged for one to be sent to me by next working day delivery. As I'm in Scotland he went out of his way to ensure I received the item as soon as possible, and my Dyson was duly restored to good health by Tuesday lunchtime. A packet of sweets was enclosed too, a generous touch which was much appreciated. I don't write many reviews but I have to commend the exemplary service received from this company, James and his colleagues clearly care for their customers in a very genuine and personal way that goes well beyond the norm. I can wholeheartedly recommend the Vacuum Wizard.

19 August 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Chris
Many thanks for your 5 star review we really appreciate it. im glad we were able to get the replacement battery to you quickly (even in Scotland) I hope you enjoyed the sweets. We would like to thank you for your recommendation.

Many thanks
The Vacuum Wizard Team.

Rated 5 out of 5 stars

Swift helpful and good value for money

Swift helpful and good value for money. What's not to like.
Well done

13 June 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Jeffrey
I would like to thank you for your 5 star review, it really is appreciated.
Glad you find our products and service quick and good value.

Many thanks
The Vacuum Wizard Team.

Rated 5 out of 5 stars

Needed some new filters for my Dyson

Needed some new filters for my Dyson. Have used this company many times now. They offer a prompt and fantastic service. Really quick delivery of the items that I ordered. Would highly recommend. Very competitive prices as well. Also like the small bag of sweeties you get when they send your items. Lovely!!

25 May 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Cathy, many thanks for your latest order and your 5 star review. really glad we are able to supply you your Dyson filters and a 5 star service.

Regards
The Vacuum Wizard Team

Rated 5 out of 5 stars

Superb service… Dyson hairdryer is like new again!

Wow… fantastic service!! Sent the hairdryer in for a new cable and filter housing. Think the early Dyson Hairdryers are generically weak on the cable side, which naturally, Dyson do not care about when they try to charge you £170 to replace it…

So glad I found these guys… half the price and using factory components! Have a brand new 5yr old hairdryer again!

Great job guys… 48hr turn around.

13 April 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Mark many thanks for your review, these really do help our business gain trust. glad we were able to repair your Dyson Hairdryer at a fraction of the cost of a new machine.

Regards
James

Rated 5 out of 5 stars

Excellent for all Vacuums …

My hand held v7 Dyson has been playing up for ages. Rang Dyson but they weren’t able to rectify it. The Vacuum Wizard sorted it straight away and their prices are great too. They do all vacuums so I will be bringing my mums in soon as that is also playing up. The Vacuum Wizard is great, would highly recommend

11 April 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Anne

Many thanks for your 5 star review.

Glad we were able to fix your Dyson V7 vacuum when Dyson were unable to assist.

The Vacuum Wizard Team.

Rated 5 out of 5 stars

Excellent service at good price👍

Took our V10 in for a trigger replacement, had it back in use within a few hours, brilliant service.👍

5 April 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Robert many thanks for your review. glad we were able to repair your faulty trigger button on your Dyson for you.

The Vacuum Wizard Team.

Rated 5 out of 5 stars

I have just had a faulty Dyson hair…

I have just had a faulty Dyson hair dryer repaired where Dyson were not able to help.
Great fast professional service. I will be sending them a Dyson hoover next.

5 April 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Hubert
Many thanks for your 5 star review.

Really glad we were able to assist with the repair of your Dyson Supersonic Hairdryer. Look forward to fixing your vacuum next.

The Vacuum Wizard Team.

Rated 5 out of 5 stars

My Dyson hairdryer needed a new cable…

My Dyson hairdryer needed a new cable and dyson weren’t interested. Vacuum wizard said they can do it. Amazing service , I posted it to them on Wednesday back to me Saturday morning!!! Can’t fault it will recommend to anyone!

25 March 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Rebecca
Im glad we were able to assist you with your Dyson Supersonic Hair Dryer repair where Dyson were not interested. Many thanks for your glowing review it really is appreciated.

The Vacuum Wizard Team.

Rated 5 out of 5 stars

Dyson battery

Ordered a new battery for my Dyson hoover. They were competitively priced for genuine parts and delivery was very prompt.

1 March 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Many thanks for the 5 star review, we try and price as competitive as possible and also provide a 5 star service and fast delivery.

Regards
The Vacuum Wizard Team.

Rated 5 out of 5 stars

Great range and swift delivery

Great range of parts across the Dyson range, easy to find what you need. Prices are very competitive and delivery is swift.
I’ve used The Vacuum Wizard a couple of times now and won’t hesitate to return the next time a part needs replacing.

17 March 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Simon
Thanks for the 5 star review we really appreciate it. glad you found the site easy to navigate and the range of product good. Glad our couriers delivered with their speedy delivery service.

Many thanks
The Vacuum Wizard Team.

Rated 5 out of 5 stars

Cheapest price on a genuine replacement…

Cheapest price on a genuine replacement Dyson brush head, ordered 1pm, delivered next day. Faultless service, very happy, well done Vacuum Wizard!

10 March 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Many thanks for your 5 star review we appreciate it.

The Vacuum Wizard Team.

Rated 5 out of 5 stars

A very professional and more…

A very professional and more importantly trust worthy company. When we experienced a problem with the Dyson battery after 10 months, Vacuum Wizard answered phone immediately, asked us to send battery for testing. Called us the day they received it, confirmed it was faulty and dispatched a replacement immediately. Would not hesitate a second to both use or recommend this friendly company, especially Justin.

11 March 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Steven
Many thanks for your 5 star review. Glad Justin was able to sort your issue quickly for you and get your Dyson back up and running promptly.

Regards
The Vacuum Wizard Team.

Rated 5 out of 5 stars

Very helpful and good prices.

10 March 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi Alex, Many thanks for the 5 star review. glad you found us helpful and competitive on our pricing.

Many thanks
The Vacuum Wizard Team

Rated 5 out of 5 stars

Excellent

Fast delivery , well packaged genuine Dyson spare parts.
Thanks

6 March 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Many thanks for the review its really appreciated. Glad we were able to deliver your Dyson Spare parts fast.

The Vacuum Wizard Team

Rated 5 out of 5 stars

Dyson V6 cyclone assembly replacement

Ordered a replacement cyclone assembly for our 'old' Dyson. Arrived next day. Competitively priced and saved us the cost of a new vacuum!

Had some difficulty fitting the new cyclone and wondered if we'd received the wrong part. But after a couple of helpful conversations it turned out that a broken piece was still lodged. Once removed the new part fitted as expected. 😁 We would use vacuum wizard again.

21 February 2023
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Karen, many thanks for the review, glad we were able to figure this issue out for you after a few calls and WhatsApp pictures.

The Vacuum Wizard Team.

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