Vasstech Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, friendliness, and willingness to go above and beyond to help. Many people appreciate the thorough and efficient work, with some noting quick turnaround times and effective problem resolution. Reviewers frequently mention the outstanding customer service, emphasizing clear communication and a respectful approach, especially when explaining complex issues. However, some people mentioned a less positive experience with an MOT, though this was addressed by management after a complaint.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and reliable.... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team for being helpful,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting that the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On 29thOctober 2025 VASSTech of Darlington started work on our VW TOURAN which had the cambelt/ timing belt broke. Alex, Nicholl and Naomi kept in touch almost every other day letting us know deta... See more

Rated 5 out of 5 stars

Visited Vasstech Thornaby today for my Troc clutch pedal issue. The service/mechanics are very knowledgeable and Libby the receptionist who dealt with all the ins and outs of paperwork and advice was... See more

Rated 5 out of 5 stars

The customer service at Vasstech is absolutely outstanding. A special shout out to the customer service team that helped us out on Monday. If you are looking for a company that genuinely care about t... See more

Rated 5 out of 5 stars

Such a great team. Always so obliging. Friendly and patient. On more than one occasion they have come to my rescue when repairs needed in a hurry. Very thorough and efficient. Price wise, nothin... See more

Company replied


Company details

  1. Mechanic
  2. MOT Centre
  3. Vehicle Repair
  4. Car service
  5. Tyre shop

Written by the company

We cover servicing, repairs & MOTs to wheel alignments and paint work in our VW certified garages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(136)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star !!

Great experience from a top knowledgeable garage !!!
well done to everyone involved solved a problem on my van that no one else could find.

One happy Customer !!!!

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Vasstech, better than main dealers

Been using Vasstech for a number of years to service and maintain our vehicles, not just VW, Audi, Seat and Skoda. They provide an excellent service at a fair cost. Staff brilliant and knowledgeable. Have dealt with them for at least 12 years and never had any complaints.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful service

Very helpful service in resolving problems with the vehicle. Where it needed specialist main dealer equipment you support me in advising of the next action and were very fair with regard to any charges. Always provided clear advice on service and repair costs.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Never go to a Main Dealer again.

If you want your Volkswagen, Seat, Audi or Skoda, serviced or repaired, forget about the main dealers, Vasstech is where you need to be. They're fully equipped to do the job properly and offer great customer service as well as very competitive pricing.
I wouldn't go anywhere else now.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Have been using Vasstech since 2012 and…

Have been using Vasstech since 2012 and have always received excellent service. The staff always go the extra mile to help. I trust them to look after my car. If there is a ever a problem they will deal with it straight away.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, always professional and very knowledgeable. Have helped me out countless times and have become my go-to company for car service, MOT, repairs etc

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Easy to book and great service on the day. Reception team really friendly and helpful. Will definitely use again.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Very welcoming , knowledgeable and helpful girls in reception . They are a credit to VASSTECH . The workmanship was amazing so would definitely recommend this company.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Visited Northallerton today for my…service

Visited Northallerton today for my service, top marks again ! I’ve used Vasstech for a few years have always received excellent service. They strive where other garages fail ! Well worth the drive from Cheshire.
Thanks to Craig and team 👍

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended Vasstech experience

First time using Vasstech and what a great experience from start to finish. Friendly, welcoming and helpful staff, quality workmanship and competitive pricing. What more do you want from an Audi specialist?
Highly recommend using Vasstech Northallerton, a really professional, quality company with great customer service. Hard to find these days.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

First visit, but really impressed

My car had an engine management light on and I was worried about the range of issues that could be causing it. I took the car into Vasstech Durham and they diagnosed and fixed the fault while I waited.

I was made to feel welcome and had the issue explained to me (glow plug replacement) before I committed to have the work done while I waited. It took about 30 minutes and that included them sourcing the part locally. The price was very reasonable too.

I always worry at car garages that I'm going to be overcharged, or they'll find extra things to do on the car to get more money out of me. It was quite the opposite at Vasstech. They assured me that the glow plug replacement is a common fault and it's a small job for them to do.

The whole experience felt very transparent. I knew exactly what work was being done on my car, how long it would take, and how much it would cost.

This is my first visit, but it certainly won't be my last.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Sons vw t cross,pre booked for servic

Well after 35 years in the commercial truck trade ie sales, booked sons vw T cross In for service and mot and a few faults Telephone call all complete excellent service and the x2 lads in reception excellent, credit to the company, the reason I took his car to them was the recent excellent reviews, also the technicians are all knowledgeable and yes the price was very good, yes people say take car to the main dealers but when out of warranty the prices they charge are very very high, so try Vasstech I’m sure you won’t be disappointed.

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Rang vasstech Northallerton due to…

Rang vasstech Northallerton due to smoke coming from my bonnet of the car, they told me to take it down and they would have a look. A couple of hours later I got a call back and the problem was explained to me. I wasn’t charged for them having a look and they squeezed a little stressed me in! Couldn’t praise them enough, will be swapping from VW to vasstech from now on!

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service.

I was visiting my family in Richmond and my VW Touareg dashboard kept flashing up with faults ABS, Parking Brake etc. I contacted Vasstech at Northallerton and they were happy to supply me with a computer read out of the faults, and were happy to advise me what to do.
Great service and happy to help with my problem.
Already recommended this garage to friends in the area.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Electrical gremlins…

I don't normally do reviews but i thought these guys are worth a mention. My VW T6 has been in numerous garages over the past 2 years with an intermittent electrical fault that nobody could get to the bottom of. I took to Vasstech and they sorted it within 4hrs labour and I've just test drove it to the south of Spain with no issue. Well done guys. I don't intend to use anywhere else in the future.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Cannot rate this garage highly enough

Cannot rate this garage highly enough! They have now helped me 3 times this year due to my rather problematic Seat Ibiza. Each time they have exceeded expectations on customer service, being really quick to diagnose and deal with the problems. They also made my life a lot easier by liaising with the warranty company for me. I doubt I will use another garage in the area and would recommend wholeheartedly to a friend.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Vasstech for me !!

From day one of finding this company Vasstech at Thornaby I was introduced to the fantastic "Libby" who quickly got my troublesome VW booked in and repaired within a day. Nothing was too much trouble to Libby. I very quickly got my VW Transporter booked in for its first service. Great company lovely staff. Jack and Libby make me want to recommend this company to everyone.
Give Libby a ring and get booked in.UTB

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Vasstech - Durham, Audi Q5 engine management fault

Highly recommend this business, had my Audi Q5 in for a engine management fault which my local garage i use were unsure about, car was fixed the same day with the new OEM part required and problem is now resolved at a very reasonable cost, excellent work and customer service, i will definately be using them again for my services and repairs etc, many thanks again.

Best regards,
Mark

3 January 2023
Unprompted review
Rated 5 out of 5 stars

Vasstech Northallerton are Fantastic

Vasstech Northallerton could not have been more accommodating, pleasant and efficient. Despite being extremely busy they fitted my car in immediately and even offered me a lift back to work. Happily not needed as they immediately diagnosed the problem and fixed it without even charging me, as for them it was quick and easy to resolve. For me it fixed a noisy problem immediately with no hassle. A friendly, helpful, competent staff and service. I’ll definitely be going back!

20 December 2022
Unprompted review

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