I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
Company replied
Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
Company replied
Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
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Company details
- #9 of 55 best companies in Storage facility
- #5 of 32 best companies in Gold and silver trading company
- #1 of 4 best companies in Safe & Vault Shop
- #3 of 20 best companies in Security service
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Written by the company
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Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommended
Flexible access, easy to use app, personable service , dedicated parking. Recommended.
3 December 2025
Reply from The Vaults Group
Thank you for your 5-star review, Roger.
We are pleased that you are happy with our service, Vaults Group App and parking. It is great to hear that you would recommend us :)
Kind regards,
The Vaults Group.
I was so impressed with the helpful…
I was so impressed with the helpful staff. They made everything easy, answering every question I had perfectly. It was a seamless experience, and I’ll definitely be recommending them.
7 October 2025
Unprompted review
Reply from The Vaults Group
This is a brilliant review. Thank you, Mindy.
We are thrilled that our staff were helpful and everything went seamless. We love great reviews like yours and we appreciate you taking the time to rate us!
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star rating, Richard.
We appreciate this great feedback, and we look forward to seeing you again soon.
Best wishes,
The Vaults Group.
Reply from The Vaults Group
Thank you for your great review, Zarnnie.
We are delighted with your feedback on our service, and we hope to see you again soon.
Kind regards,
The Vaults Group.
Very friendly and helpful staff
Very friendly and helpful staff. Everything was explained clearly, and the initial set up went without a hitch.
26 November 2025
Reply from The Vaults Group
Thank you for your 5-star review, Glen.
We are thrilled that you found our staff to be friendly, helpful and the process was clearly explained, and all went well.
We appreciate you taking the time to leave us a great review.
Best wishes,
The Vaults Group.
Recommend
I was made very welcome by the staff from the time I entered the premises.
I would definitely recommend Merrion Vaults to my friends.
Many Thanks
Anthony Quinn
25 November 2025
Unprompted review
Reply from The Vaults Group
Thank you for your kind, 5-star review, Anthony.
We are delighted that the staff welcomed you and that you were happy with the service you received. Thanks again for the recommendation :)
We look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Dear Tush,
Thank you for your your feedback.
Our late fees are clearly explained on all emails and paperwork. We always endeavour to allow sufficient time to remind customers when their renewals are due, to hopefully try to avoid these costs to occur.
We are sorry for any inconvenience this caused.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, David.
We are pleased that you are happy with our service and we hope to see you again soon.
Kind regards,
The Vaults Group.
Friendly reception and great service..
Friendly reception and great service... Informative and professional.
21 November 2025
Reply from The Vaults Group
Thank you for your 5-star review, Tony.
We are thrilled that you are happy with the service you receive, and we look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind 5-star review, Ansar.
We appreciate your positive feedback on our service. We hope to see you soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind review, John.
We appreciate your feedback on the service you receive and we look forward to seeing you again.
Kind regards,
The Vaults Group.
Safe n Secure
Having a good experience with Glasgow Vaults. Although i had very less visits but every time it had been a good experience along with security.
17 November 2025
Reply from The Vaults Group
Thank you for your 5-star review, Bilal.
We are thrilled that your experience at Glasgow Vaults has been positive. You can rest assured that your valuables are in safe hands, offering 'Peace of mind.
We look forward to your next visit.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
This is a great review. Thank you, Mohammed.
We are thrilled that you are happy with the service you receive, we appreciate your positive feedback. We hope to see you again soon.
Many thanks,
The Vaults Group.
Very professional and responsive to my…
Very professional and responsive to my queries. Feel assured that my valuables are in secure hands.
10 November 2025
Reply from The Vaults Group
Thank you for your 5-star review, Mark.
We are pleased that you are happy with the service that you receive, and you can rest assured that your valuables are in safe hands.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind, 5-star review, Neil.
We are thrilled that you are pleased with our service and security, which is paramount to keeping your valuables safe. We hope to see you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Alfonso.
We are thrilled that you rate our service as professional and friendly. We appreciate you taking the time to review us.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind review, M B.
We are grateful for your 5-star feedback, and we hope to see you again soon.
Kind regards,
The Vaults Group.
Professional and friendly service
1 November 2025
Reply from The Vaults Group
Thank you for your kind, 5-star review, Shahbana.
We are thrilled that the service you receive is professional and friendly. We appreciate your feedback.
Best wishes,
The Vaults Group.
Outstanding service and staff
Outstanding service and staff - highly efficient and friendly.
4 November 2025
Reply from The Vaults Group
This is a brilliant review. Thank you, Gareth.
We are delighted that you are happy with the service you receive and that the staff are highly efficient and friendly. This is great to hear and we hope to see you again soon.
Many thanks,
The Vaults Group.
The location is convenient
The location is convenient, safety and security are well managed and the service was great. Thank you Mary.
4 November 2025
Reply from The Vaults Group
This a great review. Thank you, Joseph.
We are thrilled that you are happy with the service you received from Mary. She will be thrilled with your feedback.
Many thanks,
The Vaults Group.
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