Thevirtualslimmingclinic Reviews 52

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, often highlighting the quick delivery and professional staff. Many people appreciate the smooth ordering process and the reliable support provided throughout their journey. However, some customers also noted issues with customer service and order fulfillment. A few people reported a lack of communication, unaddressed emails, and problems with receiving their orders, with some customers reporting issues with non-delivery of products after payment. There were also instances where customers received warm products or had orders canceled due to stock issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers are impressed with the tailored treatment... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpful, efficient,... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the straightforward... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the speed and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers describe the team as extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with disc... See more

Company replied

Rated 5 out of 5 stars

Despite the bad reviews for this company, I took my chances and ordered from them on Friday evening. They answered my many questions promptly over the weekend. My pen was dispatched on Monday and ar... See more

Company replied

Rated 5 out of 5 stars

They don't really communicate with you so answer any chats , but I received all the Mounjaro products I ordered for a good price. I was worried at the begining too after reading the reviews here, but... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed with The Virtual Slimming Clinic. Ordering and reordering is very easy and delivery is always quick. Everything arrives well packaged and kept cold, so it’s ready to g... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

52 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Highly Recommended

This company has always been extremely helpful and efficient. They are reliable, trustworthy and deliver quickly.

15 April 2026
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Natascha

Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.

Kind regards

The VSC

Rated 5 out of 5 stars

I have been using the virtual slimming…

I have been using the virtual slimming clinic for a long while now and they are fantastic

29 March 2026
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Ruth

Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.

Kind regards The VSC

Rated 5 out of 5 stars

Really helpful customer service and…

Really helpful customer service and support!
Very efficient and helpful.
Extremely quick delivery

16 March 2026
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Kate

Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.

Kind regards

The VSC

Rated 5 out of 5 stars

I have had absolutely exceptional…

I have had absolutely exceptional customer service throughout!! I cannot recommend this place enough!! I had a problem with my initial delivery of my product, so I emailed them to explain what had happened and their communication has just been top notch, they did all they could to send out another product asap whilst they investigated what had happened with the initial delivery.
Also, any questions I have they have answered promptly. The whole experience has been great Thank you

4 March 2026
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Nicola

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference. Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

Seamless Experience

I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with discrete packaging. I won't be going anywhere else. Thank you.

10 January 2026
Unprompted review
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Reply from Thevirtualslimmingclinic

Dear Verity

Thank you so much for your kind words!

We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

Patient Suppory

I have had to speak with Patient Support with a couple of queries. All of the Advisors are professional , knowledgeable and approachable. They answer queries promptly and can’t do enough to help

7 January 2026
Unprompted review
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Reply from Thevirtualslimmingclinic

Dear Mr Bryant

Thank you so much for your kind words!

We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

I’ve been really impressed with The…

I’ve been really impressed with The Virtual Slimming Clinic. Ordering and reordering is very easy and delivery is always quick. Everything arrives well packaged and kept cold, so it’s ready to go straight into the fridge.

Before starting this, I was tracking my food daily and going to the gym 5 days a week, yet the scales barely moved. I was close to giving up, but decided to try this as a last resort. I lost 4lbs in my first week, and now just over two months in I’ve lost more than a stone, which still feels a bit unreal.

My appetite is so much more controlled, I’m satisfied on smaller portions and I’m no longer constantly thinking about food. I’ve also felt more energised and positive overall.

What I really like is that it’s not just about the medication — there’s proper support and guidance throughout, which makes it feel sustainable and reassuring. Communication has been great. Would definitely recommend

12 December 2025
Unprompted review
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Reply from Thevirtualslimmingclinic

Dear Saghir

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

A great first experience

A great first experience, the consultation and ordering process was straightforward and easy to navigate. I have received my items and will definitely place another order very soon.

9 December 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Asia

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

A great experience and excellent results.

Very simple and efficient process. I have been with the clinic for a short while and the after care is fantastic. They take you through every step and make things very simple. They have tailored my treatment and it is working extremely well. I would recommend them.

5 November 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Client

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

Excellent service

The best online clinic I have used, great customer service all questions are answered promptly and the clinical team is just a phone call away. If there is any issues the team will reach out promptly to solve it. Very user friendly website to navigate five stars all round.

5 December 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Client

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, always helpful with any issues I’ve had. Quick email response times and polite communication throughout.
Highly recommended.

9 December 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Tim

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

I had the best experience with the…

I had the best experience with the virtual slimming clinic. I received my medication fast and tracked. The process was smooth throughout and the support team are great! Will order again!! Thank you!

8 December 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Charles

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

Great reliable company

I’ve had a brilliant experience with The Virtual Slimming Clinic. The service is always reliable, professional, and really easy to use. Everything is clearly explained, communication is quick, and I always feel well looked after. It’s a company you can trust, and I wouldn’t hesitate to recommend them to anyone looking for a supportive and efficient service.

2 December 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Kerrie

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

I have found the whole process of…

I have found the whole process of ordering to be straightforward. They keep you informed with regards to the status of the order and delivery which is helpful and support is there if I need it. Thanks guys.

11 November 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Sameea

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

The customer service team go above and…

The customer service team go above and beyond to help. Fast service, competitive prices and best customer team.

28 November 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Carrie

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference. Thank you for recommending us, it truly means a lot!

Kind regards

The VSC Team

Rated 5 out of 5 stars

From the time I ordered to the time of…

From the time I ordered to the time of delivery was only a couple of days, really impressed.

14 November 2025
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Client

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.

Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

A personalised and professional service

I found the staff very personal as well as very professional with a team of pharmacists and also medical personnel checking my details. They have worked well to improve their digital services that outsmart even the biggest players - yet are still easy to get in touch with personally should there be any questions. Professional, honest and due diligent, and a good next day delivery service with a fair price.

1 November 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Kait

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you found our team both personal and professional. Ensuring every Patient receives attentive, safe, and supportive care is incredibly important to us, so your feedback means a great deal. We are also pleased that you have noticed the improvements to our digital services, we work hard to make our platform efficient while still keeping it easy for you to reach us directly whenever you need assistance.

Your comments about our honesty, diligence, and next-day delivery service are truly appreciated. Thank you again for choosing us , we’re always here if you need anything.

Best regards,
The VSC

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Ive been using the website for some time now. Extremely efficient and I always have my order within a day or two.

31 October 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Client

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference. Thank you for recommending us, it truly means a lot!

The VSC

Rated 5 out of 5 stars

Incredible service as always

Incredible service as always. my go to

27 October 2025
Unprompted review
Thevirtualslimmingclinic logo

Reply from Thevirtualslimmingclinic

Dear Client

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference. Thank you for recommending us, it truly means a lot!

The VSC

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