The Watch Professional Reviews 

186
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our old Rolex ladies date watch, self winding, must be a complicated piece of kit. It was losing time badly and kept stopping. Alex has totally revitalised it, all polished up and looking like new a... See more

Rated 5 out of 5 stars

Needed a new battery and most places were quoting 6-8 weeks plus had to be sent away. Contacted Alex by email for qoute and pleasantly surprised that he could change battery there and then. Batter... See more

Rated 5 out of 5 stars

Its a pleasure dealing with Alex. He is a true professional and highly skilled. From work on my Rolex or renewing a vintage and priceless Accurist, I would not trust anyone else with my watches.

Rated 5 out of 5 stars

We cannot recommend Alex highly enough. His communications are clear, regular, informative and refreshing in a world where trying to speak to a human and get a reasonable response is rare! He kep... See more

Company details

  1. Watch repair shop

Written by the company

Service, restoration and repair of luxury watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(186)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I sent Alex my favourite watch (a Bell & Ross) that had been gaining time recently. I received a provisional report with photos very soon after followed by regular updates and the watch is now back on my wrist and working perfectly following a complete strip down, service and thorough testing.
Great communication and fantastic service. I've no hesitation in recommending The Watch Professionals services on you pride and joy!

11 December 2020
Unprompted review
Rated 5 out of 5 stars

unbelievably good service

unbelievably good service, sent my 20 year old breitling to him after discovering his work on instagram.
Came back like new, instantly curbing my needs for a new replacement.
regular and informative updates on the watch’s progress.
safe and punctual delivery.
cannot recommend enough.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. Neglected my omega and sent it to Alex. Informative and thoroughly explained everything prior to sending watch. So surprised when I got it back, phenomenal job. Clean and tidy exceptional work. Highly recommended and would defo use again!

4 December 2020
Unprompted review
Rated 5 out of 5 stars

Tag 'Link' Profesional.

My watch was 19 years old and had never been serviced, It was worn daily whilst working, I was a Marine Engineer, so it had a hard life.
My friend Steve had sent his Tag for service, he was more than please with the result.
I made contact with Alex, opted for a service and a full case and bracelet finish, what a result!!
When I received it back, the watch was like new, I couldn't have been more pleased.
Fantastic job Alex, thankyou.

4 December 2020
Unprompted review
Rated 5 out of 5 stars

Customer Service Excellence

I sent two watches for service - a vintage Omega and a 1990s seiko. The quality of work, contact, customer interaction and the care of my watches was phenomenal. I have already recommended Alex to two of my friends. Seriously impressed.

30 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service…

The watch professional is exactly as it says , Alex the owner is exceptionally good at what he does, I sent my watch to him, he kept in touch and updated me by email the whole time , even sending me photos.I highly recommend this company as you get more than a 5* service. I will be telling all my friends about this fantastic service My watch is back and looks amazing .Thank you Alex

26 November 2020
Unprompted review
Rated 5 out of 5 stars

Old watch, like new!

Alex took my old Omega watch which is over 50 years old which no longer worked and totally revamped it - it looks and works like a new watch. The watch was dismantled and each part individually checked, cleaned, reassembled and regulated.

24 November 2020
Unprompted review
Rated 5 out of 5 stars

Ebel Voyager Service / Refurbishment

I first saw details of the Watchprofessional on Instagram and really like the level of detail Alex went into on the posts and even more so on the Website Blogs. The watch sent in was an Ebel Voyager which was sent in a pretty sorry state and far worse than I thought! Having received the watch back today and reading the blog the end result, is nothing short of staggering. The watch looks like it’s come straight out of the box when first purchased. If you want a fair honest appraisal of your watch for either a straightforward service or complete overhaul and want to see the level of detail Alex goes into on your behalf, look no further than thewatchprofessional.co.uk
Would have no hesitation in recommending and have already sent another watch to be serviced!

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Trusted Alex to fix my Omega…

Trusted Alex to fix my Omega Speedmaster which is a treasured wedding gift from my wife. As always, Alex was very knowledgeable and fixed the problem in a speedy and professional manner. I now have the watch back as good as new and will definitely use Alex for future services.

15 November 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding watchsmith

An excellent company that I would not hesitate to recommend and will certainly use again. I would specifically cite outstanding comms, and honesty/transparency in the work that is required. Thankyou so much!

6 November 2020
Unprompted review
Rated 5 out of 5 stars

Replacement omega seamaster crown

The watch professional replaced the broken crown on my omega seamaster watch. The service was fantastic with a faultless replacement of the crown with genuine parts. I will definitely be using them again and feel I have found an independent watch repair specialist I can trust.

29 October 2020
Unprompted review
Rated 5 out of 5 stars

The watch professional is a rare gem

The watch professional is a rare gem; He took care of my movement as if it was his own. Where others had projected ‘doom and gloom’, the watch professional was happy to work on my watch. He examined it, informed me of what he found, suggested what he’d recommend , and then proceeded with the service and repair. He communicated continuously with me about the state of the parts etc. When it came to testing the serviced movement, he again went way beyond what I was used to; he tested the watch to his own standards (which are thorough in all the ways you’d want), updating me on whether or not he was happy with the way it was running. He updated again when he was happy, and then dispatched the watch back to with a level of wrapping that was beyond mine! To top it all off he quoted (and delivered) to a price that was under any other watchmaker.

26 October 2020
Unprompted review
Rated 5 out of 5 stars

It’s always unnerving sending watches…

It’s always unnerving sending watches for a service but I have to say that Alex was brilliant the whole way through.
Always updating me on my watches and with plenty of photos to show what steps he took, very highly recommended and a fraction of the cost of Omega device centre.
5 out of 5 for me and I will be sending all my watches to Alex when their services are due.

25 October 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic and great value service

Fantastic and great value service of my TAG Heuer Carrera chronograph.
I saw TWP’s blog on Instagram and was encouraged by the level of detail and articulate descriptions of his featured watches. Having made contact by email we agreed a price for a full service and light refurb.
The watch has come back today and is everything I could have hoped for. Communication has been excellent throughout the process of initial inspection and report, case and bracelet refurb, strip down and reassembly, testing and finally dispatch.
I highly recommended TWP (and two of my friends have now sent a TAG and a Breitling for servicing and refurbishment).

23 October 2020
Unprompted review
Rated 5 out of 5 stars

I sent my omega watch to the watch…

I sent my omega watch to the watch professional and have to say whilst I was a little unsure at first I couldn’t be happier now. Within less than 1 day of receiving the watch Alex sent me some photos of my movement on the inside and also told me what he thought was wrong. A few weeks later and the watch is back on my wrist and running perfectly. I have never seen the inside of my watch so loved seeing my watch being serviced on his site. I have no hesitation at all in recommending him and will definitely be using him again.

11 October 2020
Unprompted review
Rated 5 out of 5 stars

Superb and reliable service

Superb and reliable service. My TAG comes back serviced as good as when sent to the manufacturer except being a lot quicker and cheaper.

25 September 2020
Unprompted review
Rated 5 out of 5 stars

Watch Repair

I am very pleased with the high class repair Alex made to my Raymond Weil watch clasp. The work was carried out promptly and efficiently and I would highly recommend his services.
Richard - Chelmsford

23 September 2020
Unprompted review
Rated 5 out of 5 stars

Good as new! Strongly recommend

Excellent service and very knowledgeable. I had my Tissot watch serviced and battery replaced, it’s over 5 years old now and it’s good as new! Really happy to be wearing it again, I will definitely be using The Watch Professional in the future, highly recommend.

21 September 2020
Unprompted review

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