Thewatchregister Reviews 

36
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Oliver and his team have been incredibly supportive and helpful throughout the entire process. Yesterday, I was finally reunited with my watch, 18 months after it was stolen! I’m extremely grateful... See more

Rated 5 out of 5 stars

I’m thrilled to have reunited with my stolen watch. Mr. Oliver Horner, thank you so much for your fantastic service! I wholeheartedly recommend your work to anyone unfortunate enough to lose th... See more

Rated 5 out of 5 stars

The watch register team and Lea were amazing. Located one of watches which was stolen 8 years ago. After a lengthy process by the German authorities, I finally got it back and the serial removed off t... See more

Rated 5 out of 5 stars

If one of your prized watches gets stolen, look no further than the Watch Register. 10 months after several of my watches were stolen in a burglary, one has already been recovered and I am confident... See more


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4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

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4.6

All reviews

(36)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing !

I think it is amazing that a company recovered my watch and took care of everything to get it back to me.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much!!

They brought back my beloved Rolex Explorer!
Perfect communication the the whole team. Quick responses and very friendly.
And most importantly, you only get an invoice as soon as you have the watch on your hands! The process is very trustworthy!

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Register your watch.

The watch register where fantastic to deal with, I was over whelmed when Lea contacted me to say they had recovered my stolen watch after 7 years and she was so helpful in helping me to get my watch back. I would definitely recommend anyone to register their watch with the watch register.
Regards RD Kay.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

My Rolex was stolen and I learned about…

My Rolex was stolen and I learned about Watch Register online and decided to give their service a try, and I'm so glad I did.

They were an absolute lifesaver.

Their service is built around a global database that tracks stolen watches by their serial numbers. Once I reported my Rolex stolen to them, they listed it, essentially putting a flag on it for any reputable dealer, pawn shop or auction house. This is a game-changer because it makes it incredibly difficult for thieves to sell the watch without it being flagged.

The most impressive part was their seamless coordination with law enforcement. When my Rolex was eventually located, they didn't just give me a heads-up; they proactively contacted the police on my behalf. This took so much of the stress and risk out of the recovery process. Their communication was excellent, and they guided me through every step, ensuring I was able to get my watch back safely.

Thanks to Watch Register, my stolen Rolex is back on my wrist. If you've had a watch stolen, I can't recommend their services enough. They're a professional, effective, and reliable service that provides a real chance of recovering your treasured timepiece. They turned a hopeless situation into a successful recovery, and for that, I am incredibly grateful.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

I made a mistake and put an extra 2 in…

I made a mistake and put an extra 2 in the serial number for my omega seamster.....so the serial number had 9 digits instead of 8. I emailed explaining my error.....they corrected this for me and issued a new certificate.

20 July 2025
Unprompted review
Thewatchregister logo

Reply from Thewatchregister

Hi Peter, I am very sorry to hear that you did not receive a response. Our customer service team is exceptional and always willing to assist, so I would like to investigate what happened on this occasion. Please could you contact us via info@thewatchregister.com providing your search reference number and we will assist you further.

Rated 5 out of 5 stars

What an outstanding service!

What an outstanding service!

When I registered my stolen watch I must admit, I didn’t hold out much hope of ever seeing it again.

How wrong I was. I was sat in the car on Friday 13th of all days waiting to go into the dentist when I received a call from them to inform me that my watch had indeed been located.

From that call they liased with the investigating police officer and my insurance company.

I can’t fault the service I received and can highly recommend anyone in the unfortunate situation I found myself in to make use of their outstanding service.

13 June 2025
Unprompted review
Thewatchregister logo

Reply from Thewatchregister

Dear Alison, thank you so much for taking time to provide this review. We are so pleased to hear about your positive experience of using our service

Rated 5 out of 5 stars

Outstanding support from start to finish – thank you, Léa!

I cannot thank Léa Salomon enough for her incredible support and professionalism throughout the recovery process of my stolen Rolex, after being missing for 5 years. From the very first conversation, she handled the situation with empathy, diligence, and persistence. She was always responsive, transparent, and proactive in her communication, keeping me informed at every step.

This particular watch holds huge sentimental value for me, and despite the challenges and condition it was recovered in, Léa never lost sight of the importance it had. She worked tirelessly to liaise with the insurer, ensured I received detailed updates, and went above and beyond to provide high-resolution images and facilitate fair negotiations.

Although I ultimately chose not to proceed with buying the watch back due to its poor condition, that takes nothing away from Léa's efforts. She showed compassion, integrity, and care throughout—a true professional.

If you’re ever in the unfortunate position of recovering a stolen watch, I genuinely hope you get someone as committed and capable as Léa on your side.

Thank you again for everything.

24 June 2025
Thewatchregister logo

Reply from Thewatchregister

Dear Daniel, thank you so much for taking time to provide this review. We are so pleased to hear about your positive experience of using our service

Rated 1 out of 5 stars

Complete scam

Complete scam. Found two Rolex watches in local market. It was a little bit suspiciuous. Wanted to make a quick check them.
02.07 Payed totaly 26 euros, for the check. Week later, no answer.
Result
The status of this search is Referred
No answer from thewatchregister
Both watches allready sold.
So i just lost 26 euros for nothing

13 February 2025
Unprompted review
Thewatchregister logo

Reply from Thewatchregister

Hi Mo, when a search is ' referred ' The Watch Register team may need to contact you for more information before we can give an accurate result. I am sorry if you missed our email notification or call. I will happily investigate this matter further if you would like to get in touch please vsit: www.thewatchregister.com/contact-us/
Providing us with the search reference numbers. Our website has details of how to contact our customer service team if you would prefer to speak to someone in person.

Rated 1 out of 5 stars

Keep well away from this company

Complete waste of money these people are criminals stealing your money !!!!!
Be warned!!!!!!

23 September 2024
Unprompted review
Thewatchregister logo

Reply from Thewatchregister

Hi Karl, Would you like to contact us to discuss this comment? Please contact us via: www.thewatchregister.com/contact-us/
We will be happy to investigate whatever situation has prompted this comment. The Watch Register are trusted by the largest names in the pre-owned watch industry as well as Major auction houses such as Christies and Sothebys. We work with International law enforcement agencies including Europol and interpol as well as insurance companies around the globe. We conduct over 250,000 theft checks per year and register around 650 new losses every month. Please do get in contact we would love to understand your experience and do what we can to help.

Rated 1 out of 5 stars

Absolute waste of time and money

Absolute waste of time and money, issue certificate only to change there mind after sale completed .
Don’t waste your money

31 July 2024
Unprompted review
Thewatchregister logo

Reply from Thewatchregister

Hi Carl, Would you like to contact us to discuss this comment? Please contact us via: www.thewatchregister.com/contact-us/
We will be happy to investigate any situation which has prompted this comment. The Watch Register are trusted by the largest names in the pre-owned watch industry as well as Major auction houses such as Christies and Sothebys. We work with International law enforcement agencies including Europol and interpol as well as insurance companies around the globe. We conduct over 250,000 theft checks per year and register around 650 new losses every month. Please do get in contact we would love to understand your experience and do what we can to help.

Rated 1 out of 5 stars

it is not worth the money

it is not worth the money. they charges people a fee to register their stolen watch which might actually put people off from registering and when you search a watch on their database which means you are searching a limited database. waste of my £12

26 October 2022
Unprompted review
Thewatchregister logo

Reply from Thewatchregister

Hi Lookman, No database of lost, stolen and counterfiet watches is limitless...however, The Watch Register are the largest, longest established of them all. With around 650 new loss registrations every month our databse is growing at an unmatched rate. We have been registering lost and stolen watches for over 30 years and have an unmatched sucess rate in reuniting watches to their rightful owners. The watch register conducts over 250,000 theft checks every year and is trusted by the largest names in the pre-owned watch industry as well as Major auction houses such as Christies and Sothebys. We work with International law enforcement agencies including Europol and interpol as well as insurance companies around the globe. Please feel free to contact via: www.thewatchregister.com/contact-us/
We will be happy to investigate any situation which has prompted this comment.

Rated 5 out of 5 stars

Amazing Services :)

Initially had an issue, but the team went above and beyond to resolve the issue. Highly recommended :)

27 August 2020
Unprompted review
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