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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, noting the ease and efficiency of the selling process. Many appreciate the quick payment transactions, often receiving funds the same day their device is evaluated. Reviewers also praise the company for offering competitive prices for their old phones, often the highest compared to other vendors, and for clear communication throughout the process. However, some customers were dissatisfied with the product evaluation process, reporting that initial offers were sometimes significantly reduced after their devices were received, citing issues like screen damage or excessive wear that they did not observe beforehand. There were also occasional mentions of having to provide extensive personal information for payment processing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product condition and valuation. While some customers praise the... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report being quoted a good or... See more

Service

Customers had positive experiences with service. Many reviewers praise the fast and efficient process,... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and efficiency of the process.... See more

Value for money

Consumers generally express satisfaction with the value for money received. Many reviewers highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell phone recycling and unlocking service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Everything was easy and worked well

Everything was easy and worked well. Got the check in the mail about when they said I would for the amount that they originally estimated. Process worked fine, satisfied with the outcome.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Responsive

This wasn’t my first time selling a phone online, but it was by far the best experience I’ve had. They sent me a pre-labeled package, and on the very same day my device arrived, they examined it and emailed me with their findings. I’ve never had a company respond so quickly. They even matched an offer I received from another buyer and stayed extremely responsive throughout the entire process; if I sent an email, I’d have a reply within the hour. Best of all, I received payment the same day I accepted the offer, followed by a confirmation email to ensure I had received it.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Low ball offer

Low ball offer, I wouldn't use them again. My phone worked fine and had a minor crack on the back. Front screen had no cracks and they reduced their offer by $100.

12 September 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We are very sorry to see that you are unhappy. Unfortunately, when a device is cracked it does make a serious impact in its value.

Rated 5 out of 5 stars

Best Value

I have always gotten the best value for the devices that I have traded-in to The Whiz Cells.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Really easy , no hassle

First time user and the service was amazing . I sent in a phone that was perfect and was given a value for it.

Would not hesitate to use again

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

The whiz upheld their end of the deal and got it all right! They definitely have a returning customer. Fast and easy.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

First time user of this service

I used this company for the first time and the experience was fast, easy, and very well explained. The company sent me emails letting me know once the order request had been submitted and also the steps to mail the phone. Once they got my phone, they also notified me via email letting me know they got it, and then the final steps to receive the check payment in the mail. This was the option I selected, and I received the check in a few days. Overall, very satisfied with this company and will definitely use them again in the future. Thank you Team for making this a very good experience!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, albeit had me nervous shipping my phone out for evaluation, with no guarantee on payment. The process ended up being so much easier than expected, and they respond fast to any questions. Bryan does great in doing things properly, and honestly 👍

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! They were quick and paid out right after evaluation as they say they do. Recommend to anyone. Thank you guys!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

My 1st time experience with The Whiz…

My 1st time experience with The Whiz Cells went perfectly. They received my device and inspected it and within a few hours my funds were sent to me. I will definitely use this company again.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Bait and Switch

They absolutley bait and switch. Offer higher than rest and then lower offer. I selected good as my phone was in good condition and then next option is cracked glass which it wasnt so i selected good. They came back and said excessive wear due to heavy screen scratches which were in fact very normal wear and tear for a phone that was used for 3 years. I did willingly accept the offer still because i didnt want to wait and honestly typically i would have traded in phone to get new promo offer but this time i got to keep it so at least i got something for it. Im more than willing to share the image they sent to justify lowering the offer if anyone wants to see what they consider excessive wear. Just email me at j.simmons87 @ yahoo. Im sure they will respond to this like they do but just go through the 1 stars review. I used gazelle like 11 years ago 2 seperate times and was paid exactly what they offered. Kinda dissapointed im myself i didnt go with them again. I dont know if anyone else has had issues with gazelle but i know i didnt. I would never consider doing business with this company again. Update to there reply. I sent 2 phones. My phone was in good condition and had been in a protective case the entire time you moron. I have the picture you sent to prove it.

22 July 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Your phone was not in anything close to good condition. How many years old the phone is does not come into play. "For it being 3 years old." The standards do not change. The corners look like the device was dropped on concrete many times. The LCD is damaged. The charge port is not functional, which is why the carrier let you keep the phone.

You mentioned just going through the 1-star reviews. Why not view all of the reviews? Is that because 4+ out of 5 reviews will be a 5-star review? Being disingenuous with what you send in is where 1-star reviews come in. We make an offer, we pay for the shipping to us, then we test and evaluate the order, typically the same day it arrives (faster than anyone else). If we change the offer, you have the option to have it returned at our expense.

On the business side of this, these types of reviews seem as unfair as your claim of "bait and switch." We received a terrible condition device, which is not even functional and then received a 1-star review. How fair is that?

We've gotten to name calling now. You can send pictures of anything you like. What you sent is in terrible condition and we even sent you pictures of all the dents into the frame.

Rated 5 out of 5 stars

Amazed !

The process was very easy and the process took under a week to complete. I sent two phones in and got paid for both phones in a timely manner.

23 July 2025
Unprompted review

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