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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, noting the ease and efficiency of the selling process. Many appreciate the quick payment transactions, often receiving funds the same day their device is evaluated. Reviewers also praise the company for offering competitive prices for their old phones, often the highest compared to other vendors, and for clear communication throughout the process. However, some customers were dissatisfied with the product evaluation process, reporting that initial offers were sometimes significantly reduced after their devices were received, citing issues like screen damage or excessive wear that they did not observe beforehand. There were also occasional mentions of having to provide extensive personal information for payment processing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product condition and valuation. While some customers praise the... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report being quoted a good or... See more

Service

Customers had positive experiences with service. Many reviewers praise the fast and efficient process,... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and efficiency of the process.... See more

Value for money

Consumers generally express satisfaction with the value for money received. Many reviewers highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell phone recycling and unlocking service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

Scratches on screen brought offer down…

Scratches on screen brought offer down way too much. If they took $30 off I would have been ok with it but they took off too much. I should have sold elsewhere.

8 June 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We requested information to know who this person is. However, they did not respond. We could have given specifics to their transaction. We offer free returns. If you disagree with our assessment, we will send the device back at our expense.

Rated 4 out of 5 stars

Received Less Than Expected

I got less than expected. I thought the way the condition categories were written that I selected the right one but I guess not.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent offer for a Nokia

Excellent offer for a Nokia smart phone, when most companies did not even offer buy-back for Nokia. Process was quick and easy and I appreciated that they covered the shipping as part of their offer. I would do business with them again in the future.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Now I know why it’s called the Wiz because it was a whiz

I have to just say that I’m incredibly impressed and now I know why the name of the company is the whiz. They received my order and within three hours of receiving my order they had a graded approved and then they sent me the payment link which was instantly transferred to my bank account. I’m incredibly happy it was the easiest one I’ve had yet.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

I made the mistake of sending my phone…

I made the mistake of sending my phone here. My phone was in great condition and was quoted 148 before and after they had it $59. I should of sold it on order up. I do not recommend this place. After looking at reviews they have pulled this on a lot of people.

24 May 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Fred,

I am very sorry to see that you are unhappy with our service. Your phone was not in great condition. It was quite poor. The phone had image burn in the LCD, scratches on the camera, screen and back. We understand that sometimes buyers and sellers do not agree on pricing. That is why we pay for the shipping to us and the shipping back to you if you disagree. You agreed with the new offer and we paid you out immediately. All buyback companies have reviews like yours. We are very proud of our of overall customer satisfaction. Most every review site is at least 4 stars average, with most being closer to 4.5. Again, I am sorry you are unhappy. The option for us to send it back to you at our expense was on the table but you did not opt for that.

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz



I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with great battery health. It honestly looked almost brand new.

The seller was professional, responsive, and made the whole process smooth and trustworthy. It’s rare to find such honest and reliable service these days.

I would highly recommend this shop to anyone looking for quality phones at a fair price. Definitely a 5-star experience!

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Same problem as others.

I had the same problem as other reviewers state below. They quote you a good price, and then reduce the price of the phone significantly, by flat out lying, after they receive your phone. Never again.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

This was my third time using Whiz Cells. They are very prompt and accurate. They do what they say they are going to. Very pleased.

14 April 2025
Unprompted review

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