TheWindowHub.co.uk Ltd Reviews 

331
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, hardworking fitters who complete home installations quickly and maintain a thoroughly professional attitude. People also highlight that the team cleans up meticulously after finishing the work, leaving spaces completely tidy. Consumers truly appreciate the exceptional quality of the windows and doors, noting that the entire journey from initial quotes to final fitting is smooth. Some reviewers were not happy with communication delays regarding new quotes, noting that individuals experienced slow responses and encountered scheduling difficulties. A few customers also felt that more detailed information or documentation should have been provided beforehand regarding specific design plans.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that employees are extremely polite,... See more

Service

People report high satisfaction with the service, praising the friendly, polite, and efficient installers who... See more

Product

Consumers find product satisfaction to be high, frequently highlighting the superb quality of their new... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the superb finish and... See more

Price

Customers had positive experiences with price, frequently highlighting very reasonable costs, great deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just had a new conservatory roof and a new front door and window installed in our porch , by Tom via Exeter Branch . Tom worked like an absolute Trojan , managed to do all of the above on his... See more

Rated 5 out of 5 stars

Tom and Archie made having new windows a great experience. Tom as our sales man was helpful, open and honest. Archie did an excellent job fitting the windows in our old house which made the job a bit... See more

Rated 5 out of 5 stars

Had my windows, front door and patio doors fitted yesterday by Archie. He was an amazing l, hard worker, polite and very chatty. The whole service from start to finish was exceptional. From the guy gi... See more

Rated 5 out of 5 stars

Would not normally fire up my computer for a Review ... however from the initial call ,so well done by Door Canvessor Daniel , 2 months into the job , a real credit to his trainer and the comp... See more


Company details

  1. Window installation service

Written by the company

Luxurious windows and doors in a variety of styles, designs, colours and energy ratings. With more than 20 years experience using the industry’s highest level of energy saving products, The Window Hub is a company you can trust with products that are bespoke and precision engineered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

331 reviews

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No recent history of asking for reviews

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4.6

All reviews

(331)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company, great product

We recently had all the windows, front and back door replaced in our house. The whole process - from initial visit to measuring and then fitting - was handled very effectively. I was amazed that the fitting (11 windows, two doors) was completed in two days. The fitters (Dave and Dan) were very professional and friendly and tidied up after the job was done.

The finished product looks amazing and excellent quality. I have no hesitation in highly recommending this company if you want a quality job at a reasonable price.

12 August 2024
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Rated 5 out of 5 stars

Very good company to deal with from…

Very good company to deal with from start to finish. Work completed in very good time and to a high standard. Excellent easy to get on with fitters. Highly recommend.

20 August 2024
Unprompted review
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Rated 5 out of 5 stars

Local firm, happy to recommend

Local firm, recommended to us by a friend. Rep came round and did a rough measurement, we signed on the dotted line and paid the deposit. Couple of days later the surveyor came round and measured up accurately. I've no idea how different the measurements were!

They said it would be 3-4 weeks but it was at the low end of that - two blokes turned up and scared the life out of me by cutting the old window out. They sang along to my little boy's fairy tale songs, to his delight. Fitted the windows, tidied up, and disappeared.

That afternoon they rang up and took the balance over the phone by card.

All very efficient and painless. A pleasure to have them in.

1 July 2024
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Rated 5 out of 5 stars

From 1st enquiry to the finished…

From 1st enquiry to the finished product excellence all round,we particularly want to say thank you to fitter Michael who was a true professional in his work but also a nice man to have a chat with he even helped us with a problem not related to his own job. Thank you all we will highly recommend this company to anybody

13 August 2024
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Rated 5 out of 5 stars

Good all round service- great job

Jamie made a good impression at the initial stages and offered competitive pricing. No last minute price hikes or phone the manager games that some play. Product delivered and installed in a timely manner, helpful on the phone whatever the query and the installation guys (Gary) were polite, friendly and did a great job taking into account all that i wanted. Threw in a couple of sweetners to fix/adjust existing issues as well as the new french doors. Very pleased with their service and attitude. Would highly recommend.

8 August 2024
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Rated 5 out of 5 stars

Brilliant service work men absolutely…

Brilliant service work men absolutely amazing so quick and clean. Windows are absolutely amazing definitely recommend this company completely for service and price

30 July 2024
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Rated 5 out of 5 stars

Lovely start to our new windows

What a lovely experience to start our window journey. Matt arrived on time well presented and very professional !
Explained everything in great detail answered all questions felt at ease straight away no hard selling . Looking forward to seeing the finished product !

29 July 2024
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Rated 5 out of 5 stars

Professional efficient friendly company

Had a great experience with this company, from the sales who were very knowledgeable, professional & friendly. A very robust product with fifteen years guarantee, so a no brainer not to purchase. Had two units replaced & being pleased decided to have three more installed. The window technician was meticulous & the finished units were very impressive. Very competitively priced. I would highly recommend this local company

15 July 2024
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Rated 5 out of 5 stars

Very quick time from order to…

Very quick time from order to installation. Installer was professional and worked quickly.
Happy so far with the windows.

11 July 2024
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Rated 5 out of 5 stars

The workers were respectful

The workers were respectful, they also cleaned up after themselves and very friendly and did a proper job and wanted to do a good job.

9 July 2024
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Rated 5 out of 5 stars

four windows fitted on the date agreed

four windows fitted on the date agreed. a few minor glitches all dealt with promptly and efficiently. they took care not to frighten my very silly cats and were kind and pleasant throughout. excellent work by the fitters and my congratulations to the whole team. we will certainly be back thank you.

11 July 2024
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Rated 5 out of 5 stars

Well done to all from sales through to…

Well done to all from sales through to installation and of course the product which is excellent. This process has restored our faith in trades people.
Polite staff - swift service - clean & tidy installation all with a good attitude. A company we would recommend.

8 July 2024
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Rated 5 out of 5 stars

New Windows and doors

First time of leaving a review for anything. Very happy with the service we have received. The installations manager for the Window Hub contacted other trades people who were carrying out work at the same time to ensure access and non duplication of items such as scaffolding, making the process stress free. The windows and doors were quickly installed with a minimum of fuss and mess and look good. Support and help has been available throughout.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

New front door and frame

The tradesman turned up on time, removed our old door, put it in his van for removal. He then fitted our new door, frame, and glass. He was obviously very good at his job, and made a fantastic job of our front door. We are very pleased of the finnished product and would definitely recommend this company.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

A rare treat of professionalism.

It's not often I give door step salesman much time, but I'm actually glad I did. The gentleman came across as genuinely friendly rather than a robotic glossy sales patter most seem to have these days, and the only reason I mention it is that seems to be the culture of The Window Hub.

Every single person I dealt with in the company has been friendly, attentive and professional.

I had a new front door fitted and it took Rich under 2 hours from start to finish. You wouldn't have known a door and frame had been removed and replaced by the time he had finished, such was the high standard of the work itself and the care in tidying up after the fact.

The door itself is exactly as described and quoted. No hidden gremlins or surprises. Absolutely painless from start to finish.

It's hard to get excited about a door, but I'll happily sing the praises of Window Hub.

4 July 2024
Unprompted review
Rated 2 out of 5 stars

Wouldn't recommend them.

The quote given was supposedly 40% reduced because I'm retired. I was told I would need scaffolding when in face I didn't. This is obviously pushed the price up. After a long discussion the sales rep reduced the cost by £500 providing I had a poster in my garden and gave a good review.
After receiving other quotes the price was two thirds cheaper and no need for scaffolding.
It was quite a hard sell.
Update: I've now spoken to someone from window hub who has apologised for my experience.
I explained that most people just want the windows to be measured and given a quote without all the sales patter.
My experience might not reflect others experience.

11 June 2024
Unprompted review

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