The Window Shutter Company Reviews 

303
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had used the Window Shutter Company for a number of shutters for upstairs windows several years ago. Tim installed them efficiently and we were pleased with the result. So now when we decided to h... See more

Company replied

Rated 5 out of 5 stars

Just had a 6 unit shutter installed around a bay window. Easy to contact company in the first instance and prompt attendance for the initial measure and quote. Fully explained our options along with... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Tim very knowledgeable and experienced. Explained everything clearly and with all options available. No pressure to buy or book. Quality products used. Rooms left spotless after f... See more

Company replied

Rated 5 out of 5 stars

We returned to The Window Shutter Company to have 3 more Windows fitted with shutters after our 1st positive experience 8 months ago. They did not disappoint on repeat custom and the team ar... See more

Company replied

Company details

  1. Window treatment store

Written by the company

A family run business specialising in the design, supply and installation of the highest quality made-to-measure plantation shutters. Established in 2012 and covering the South East of England, The Window Shutter Company has built an enviable reputation for providing exceptional customer service, competitive prices and a trusted product range. A full range of shutter blinds are available for any window size or shape and all with a 5 year guarantee. Free home design visits offered, and a full installation service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(303)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shutters ⭐️⭐️⭐️⭐️⭐️

Very pleased with our shutters .
Professional , clean & tidy company .
Covid secure measuring & fitting
Highly Recommend

12 May 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you for your great review and for your recommendation. We are delighted you are so pleased with your shutters and thank you for taking the time to share your experience with others.

Rated 5 out of 5 stars

What fantastic shutters!

What fantastic shutters! I love them! Great company - friendly, professional, honest and very knowledgeable. Fantastic communication throughout the process and the day of fitting was smooth and tidy. The shutters are in our dining area and I can't wait to show them off!

6 May 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your lovely review - we are delighted that you're so pleased with your shutters and the service received and we really appreciate you taking the time to share your experience with others. Thank you very much for your order and we look forward to hearing from you if you decide to have some more shutters!

Rated 5 out of 5 stars

Excellent quality and service

Professional and friendly company. I would highly recommend. They are very transparent and honest with what they can offer and pricing. I felt comfortable that I was offered what I wanted rather than upsold something needlessly. The work was carried out quickly and very professionally, despite being a difficult window to fit. The shutters look great. I highly recommend this company.

5 May 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you for your fantastic review and recommendation. We are delighted that you're so pleased with your shutters and the service received and very much appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

Fantastic service - delighted !

Fantastic service by Tim and Liz - advised me so well and am delighted with the result. Lovely local company would not hesitate to recommend.

29 April 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your lovely review and kind words. We are delighted that you are so pleased with your shutters - thank you for your custom.

Rated 5 out of 5 stars

These guys are a pleasure to work with

These guys are a pleasure to work with. Friendly and great communication despite the logistical supply challenges that came with lockdown they kept us in the loop continually.
The product itself is great quality too and Tim fitted our shutters easily and without fuss. We are really pleased with the end result as they complete the room perfectly and we would have no hesitation recommending to others.

29 April 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your lovely review. We are delighted that you're so pleased with your shutters and we appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

Outstanding shutters!

Have just had bedroom, hall and conservatory shutters installed by Tim and Andy and are totally thrilled with them. They look fantastic, especially the bedroom ones (mahogany with the blackout blinds in) Has made such a difference to the look of all the rooms and the quality and service throughout have been fantastic. Thanks so much to you all, Tim was really helpful from the start of the process. We wouldn’t hesitate to recommend this company.

28 April 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your fantastic review....we are so pleased that you love your shutters! We very much appreciate you taking the time to share your experience with others....thank you!

Rated 5 out of 5 stars

Great communication from the outset

Great communication from the outset, we were informed every stage of the way and today Shutters installed as planned - fast, clean and very professional service.

26 April 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you for your great review - we are delighted that you are so pleased with your shutters. Thank you for taking the time to share your experience with others...we very much appreciate it.

Rated 5 out of 5 stars

Very happy with our recent purchase

Very happy with our recent purchase. We have used The Window Shutter Company previously, and so didn't want to look elsewhere for our recent installation.
Liz was very efficient with all email communication and Tim was very helpful and punctual with the initial fitting. The installation itself was very quick and easy. Tim and Rich left the rooms spotless and I had every confidence in the team.
Liz liaised with us beforehand regarding the company’s policy concerning Covid restrictions and procedures, and we were very happy that these were honoured. We would highly recommend this company.

23 April 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your fantastic review and recommendation. We are thrilled that you are so pleased with your shutters and the service received and we very much appreciate you taking the time to share your experience with others. We hope you enjoy your new shutters!

Rated 5 out of 5 stars

Brilliant service

Shutters were installed yesterday (19/04/21), Tim and Rich were here bang on the time that they said they would be and installed the shutters quickly and perfectly. They look amazing and the both Tim and Rich were very professional and friendly. They left no mess and were done within a couple of hours. Would definitely recommend shutters from this company. The whole process has been smooth and well communicated, and the end result is stunning! thanks very much for the great work.

20 April 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your fantastic review.....we are delighted that you are so pleased with your shutters and very much appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

A highly professional and personal company

A big thank you to Tim and Liz, who have once again supplied and fitted a high quality shutter. We chose to go back to this company as our previous experience had been so good, and once again we have been delighted with the professional, quick and reliable service they have provided. Would recommend them to family and friends.

2 April 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your kind words....we are delighted that you are so pleased with your shutters. Thank you for taking the time to share your experience with others....we really appreciate it. Hope you have a lovely Easter!

Rated 5 out of 5 stars

Amazing window shutters, perfect service!

Love our new window shutters and so pleased we chose them through The Window Shutter Company. Liz kept in touch the whole way through the process so we knew what to expect and on the day, Tim and Rich were friendly and professional and extremely tidy! Thank you so much, I wouldn't hesitate to recommend!

30 March 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you for your lovely review - we are delighted that you're so pleased with your shutters and very much appreciate you taking the time to share your experience with others. We hope you enjoy your new shutters!

Rated 5 out of 5 stars

New window shutters

We have just shutters fitted to a large window - it is an unusual shape. Nick & colleague arrived on time and completed the installation to a very high standard. They were meticulous in their work, the job was quite tricky and took longer than planned. They were very tidy and cleared up afterwards. Very professional at all times and we would highly recommend this company. We are very satisfied and will would happily use again.

26 March 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Shutters and Service.

We are really happy with our new shutters. Tim is really knowledgeable and when he visited to quote was able to answer all our questions and give some great advice about which style would work best for our window.
The installation was straight forward and we are really pleased with the result. Communication was great too and we were kept up to date with the progress of our order. thank you very much!

26 March 2021
Unprompted review
Rated 5 out of 5 stars

Professional, efficient and considerate

Whole process from initial enquiry very easy. We were updated at every stage and information about what to expect when we were visited for measuring stage right through to install. The install was very efficient. Tim and Mike were very considerate as one of us was working and on calls. They checked they weren’t making too much noise and were very tidy and careful in our home. They also made good the holes in our walls left by the previous blinds so it is ready to paint. We are really pleased with the results. Would recommend. Thank you very much.

18 March 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your lovely review. We are delighted that you are so pleased with your shutters and the service received. We very much appreciate you taking the time to share your experience with others.....thank you!

Rated 5 out of 5 stars

Highly Recommended

Faultless and smooth experience from Liz and Tim. Very friendly with regular updates regarding delivery and quick, clean installation. The shutters look superb! Thank you.

18 March 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your great review Oliver. We are delighted that you are so pleased with your shutters and the service received and appreciate you taking the time to leave us a review. We hope you enjoy your new shutters!

Rated 5 out of 5 stars

First class service and product

From start to finish the experience with The Window Shutter Company has been excellent and seamless. We were able to arrange a covid safe quote after receiving an estimate based on the measurements I supplied. At the quotation visit Tim explained the pros and cons of the different materials available, explained the different mechanisms and their pros and cons which was really helpful in making a decision about the final finish . Id had a couple of quotation visits prior to Tim and he was by far the most clear and knowledgable about the product. All correspondence was answered very quickly when arranging the quotation visit and the installation visit and we were kept well informed on the progress of our order, Liz communicated brilliantly throughout. The installation was really smooth, they ensured it was covid safe at at all times, they were tidy and completed the work swiftly and effectively. The final look is excellent and we are over the moon with our shutters. We would not hesitate in recommending this company to anyone and everyone.

12 March 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your wonderful, and comprehensive, review. We very much appreciate you taking the time to write this and we are delighted that you are so pleased with your shutters and the service received. Enjoy your new shutters!

Rated 5 out of 5 stars

Absolutely delighted with my new…

Absolutely delighted with my new shutters .
Great service .Super tidy,efficient and friendly .Thanks so much

21 February 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your lovely review. We are delighted that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others. Enjoy your new shutters!

Rated 1 out of 5 stars

Before considering this company you…

Before considering this company you need to know that the owner Tim is extremely rude ! The positive is he actually warns you he is rude and blunt! I called him for help with a situation and I have never had anyone speak to me like that it was very upsetting , in terms of our shutters, half of them were clearly measured to small so we have very large gaps filled with cork which looks awful, we also got a door shutter which after installing they tell us that the door is too big so we have to lift it every time we shut it which is ridiculous we paid £1000 for this door and we have to left it!

17 February 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

We are sorry that we have not met your expectations and are incredibly disappointed that you have not taken our phone calls, ignored our most recent email and have instead decided to post defamatory remarks on multiple platforms without giving us the opportunity to further address your complaint.
As an independent, family run business, we take great pride in ensuring complete customer satisfaction, which can be seen in the hundreds of fantastic reviews that we have received over many years.
You phoned us the day before your installation to advise that the installation could only be partially completed because of unfinished repair works to your windows, that we had not previously been made aware of. Tim advised you of the procedure for a second installation- the options unfortunately were not acceptable to you.
By way of a gesture of good will, we agreed to split the installation of the shutters and reduce the additional cost by 50%. You were in no way out of pocket as the builders of the property, who were carrying out the repairs, were happy to cover this cost. We went out of our way to rearrange some other work to enable us to return without delay to complete your install for you.
None of your shutters were measured too small - the use of caulk is normal practice and this has been explained to you on several occasions. A shutter is made square, however in reality, reveals are often not. You have been offered an alternate finish but have chosen to ignore this offer.
With regards to the door, at no point have you been told that this is too big. Long panels will often require assistance, ‘lifting’, to close onto the panel foot and this was demonstrated and explained to yourself. You completely accepted this and understood that it was a normal process when signing off the installation. The configuration of the shutters that you chose was clearly outlined at survey and confirmed on three separate occasions in writing. Alternate configurations were dismissed instantly by yourself as they would not align with the window.
We have replied to your correspondence in a timely and courteous manner. Our aim is always to earn customer recommendations and we are sorry that we could not do this on this occasion.

Rated 5 out of 5 stars

Excellent service and really high…

Excellent service and really high quality product. Kept fully up to date from order through to installation. Highly recommend

16 February 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you very much for your fantastic review. We are delighted that you are so pleased with your shutters and appreciate you sharing your experience with others.

Rated 5 out of 5 stars

I’m so pleased with my shutters

I’m so pleased with my shutters. I would highly recommend ‘The Window shutter company’ to anyone who likes style, quality and a professional service. Tim & Rich were professional in their approach and customer care from start to finish. Thank you!

15 February 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your great review - we are delighted that you're so pleased with your shutters and very much appreciate you taking the time to share your experience with others.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look