The Window Shutter Company Reviews 

303
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

We had used the Window Shutter Company for a number of shutters for upstairs windows several years ago. Tim installed them efficiently and we were pleased with the result. So now when we decided to h... See more

Company replied

Rated 5 out of 5 stars

Just had a 6 unit shutter installed around a bay window. Easy to contact company in the first instance and prompt attendance for the initial measure and quote. Fully explained our options along with... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Tim very knowledgeable and experienced. Explained everything clearly and with all options available. No pressure to buy or book. Quality products used. Rooms left spotless after f... See more

Company replied

Rated 5 out of 5 stars

We returned to The Window Shutter Company to have 3 more Windows fitted with shutters after our 1st positive experience 8 months ago. They did not disappoint on repeat custom and the team ar... See more

Company replied

Company details

  1. Window treatment store

Written by the company

A family run business specialising in the design, supply and installation of the highest quality made-to-measure plantation shutters. Established in 2012 and covering the South East of England, The Window Shutter Company has built an enviable reputation for providing exceptional customer service, competitive prices and a trusted product range. A full range of shutter blinds are available for any window size or shape and all with a 5 year guarantee. Free home design visits offered, and a full installation service.


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5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Once again the window shutter company…

Once again the window shutter company have deliver on point and beyond. Small family business that put the customer first with outstanding service from start to end. Would highly recommend as alternative to the big boys who offer the same product at over inflated prices. Big thank you to Liz, Tim and Andy

18 November 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your fantastic review and kind words. We really appreciate it! And a big thank you for your continued custom.

Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish. Installation quick and tidy. Would recommend.

17 November 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you for your great review.....we are delighted that you're so pleased with your shutters and the service received. Thank you for taking the time to share your experience with others.

Rated 5 out of 5 stars

Highly recommend

We had shutters installed by The Window Shutter company recently, we are very happy with the shutters, we couldn’t ask for a better service and quality. Liz and Tim were very helpful with all the queries I had and provided prompt, helpful answers. I recommend them to you.

15 November 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you for your lovely review - we are delighted that you are so pleased with your shutters and very much appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

The Window Shutter Company

Excellent service, answered all questions, was open and honest about delivery times. Fitted perfectly, clean, tidy and very professional.

15 November 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you so much for your kind words - we are delighted that you're so pleased with your shutters and thank you for taking the time to share your experience with others....much appreciated.

Rated 5 out of 5 stars

Highly Recommended!

We are delighted with our shutters. They do everything we wanted them to do. Having them installed was painless. Tim and Andy installed our large shutters perfectly and professionally. The shutters took a while to come but it was well worth the wait. The Window Shutter Company were pleasant people to deal with.

31 October 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you so much for your lovely review - we are delighted that you are so pleased with your shutters and very much appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

French door and side window shutters…

French door and side window shutters are fab and mid-rail perfectly lined up with window sill. Kept in touch regularly re delays due to port closures overseas. Very pleased with quality and fitting. Thank you 😊

27 October 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you so much for your lovely review. We are so pleased that you are happy with your shutters and the service received and very much appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

All shutter companies are not equal! Outstanding service.

Five minutes into the initial consultation (compared with ones with the competitors) I knew this company was the one to go with and I have not been disappointed. The service has been flawless, the attention to detail meticulous and the finished result looks and feels great. The room was left immaculate. It is rare to find a company where the installers' standards and expectations exceed those of the customer but that is what Tim and Liz's team achieved. The measurements were done with exacting care, the communication has been great throughout, and I am totally confident that any future adjustments will be taken care of if needed. I honestly cannot recommend this company highly enough: if you are thinking of having shutters installed you should seriously consider talking to The Window Shutter Company first.

26 October 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you so much for taking the time to leave us such a wonderful & comprehensive review. We are delighted that you are so pleased with your shutters and the service received and sincerely appreciate you taking the time to share your experience with others. Thank you!

Rated 5 out of 5 stars

Shutter fitting a success

Tim and Mike arrived on time. They were very pleasant and good natured. I felt I had a good relationship with them both which was great. They started work on fitting the shutters and I neither saw or heard them for two hours, when they came to say they had finished!
Shutters look amazing, made such a difference to the bedroom. Tim and Mike cleared up as they worked, would never known they had been in the house.
Would recommend with out hesitation.

14 October 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you so much for your great review and kind words. We are delighted that you are so pleased with your shutters and the service received. We very much appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

Very highly recommended

Very highly recommended. A great personal service from start to finish. A real local business a pleasure to use!

12 October 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you very much for your great review.....we really appreciate you taking the time to share your experience with others and your kind words. We hope you enjoy your new shutters!

Rated 5 out of 5 stars

Shutter review …

The window shutter company have been wonderful when providing us with that final touch to our new home. Since being in contact with them, they have been informative and attentive, prompt with regards to replying to emails/queries and were also able to visit our property for a first appointment very quickly after initially enquiring. Their product is gorgeous and high quality. All my questions were answered, when considering what would be most suitable and stylish for us and we are so happy with our shutters that have been tailored to us and our preferences. The day of fitting our shutters came sooner than we had expected, which was fantastic news for us and they were fitted in one day and the house was left as found when they left. The members of the team are so friendly and I would highly recommend The window Shutter company. Thank you!

16 September 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you so much for your amazing review Ellie. We are thrilled that you are so pleased with your shutters and the service received and very much appreciate you taking the time to share your experience with others. We hope you enjoy your new shutters!

Rated 5 out of 5 stars

First Class In Every Respect

This was the second occasion I used this company and, like the first, I was delighted with the end result. The product, professionalism, cleanliness, efficiency and communication was first class in every respect.
Cannot recommend them highly enough!

15 September 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you very much for your fantastic review - we are delighted that you are so pleased with your shutters and the service received. And a big thank you for taking the time to share your experience with others.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Fitters were friendly, polite, and tidy. Very pleased with the shutters - good quality, easy to use, and they look great - very pleased all round!
Lindfield, Mid Sussex.

6 September 2021
Unprompted review
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Reply from The Window Shutter Company

Thank you for your great review. We are delighted that you are so pleased with your shutters and thank you for taking the time to share your experience with others.

Rated 5 out of 5 stars

Extremely impressed........again

We have used the services of Liz and Tim previously and they remain professional, courteous, friendly and we were kept fully informed all the way. Our new shutters look great and have totally transformed our bedrooms

26 August 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your kind words and continued custom. We are delighted that you are so pleased with your shutters and very much appreciate you taking the time to share your experience with others. Thank you!

Rated 5 out of 5 stars

We are delighted with our new shutters

We are delighted with our new shutters. Liz and Tim have been great through the whole process, very knowledgeable and professional, great customer service and a good quality product. We would definitely recommend them.

17 August 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you for your great review Rebecca. We are so pleased that you love your new shutters and thank you for taking the time to share your experience and recommendation with others.

Rated 5 out of 5 stars

Excellent service from initial enquiry…

Excellent service from initial enquiry right through to installation. Professional yet friendly, prompt response to emails and helpful updates on status of order. First came across Tim and Liz when they installed shutters for our daughter’s flat and we were impressed - several years later and still the same high standard. Highly recommend

17 August 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your fantastic review. We are delighted that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

Fabulous Company

Cannot tell you how happy we are with our shutters and so pleased we chose The Shutter Company. We ordered them back in April and were told that the lead time would be 12 to 14 weeks. Liz at The Shutter Company kept us fully abreast of the delivery date and there was a slight delay due to the fact that they are shipped from China and there are a lot of issues with the Ports. As soon as they arrived Liz gave us a fitting date of 5th August. Tim and Andy arrived on time and were really great. They fitted all 8 shutters before 3pm and left the house clean and tidy behind them. Tim asked me to inspect each one before he left and they were perfect. We can highly recommend The Shutter Company.

10 August 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your kind words and comprehensive review Sue. We are delighted that you are so pleased with your shutters and we really appreciate you taking the time to share your experience with others. Enjoy your new shutters!

Rated 5 out of 5 stars

Really efficient and would not hesitate to recommend

Liz and Tim were really efficient throughout the whole process, from initial quote, placement of order and communication throughout the lead-time (which was no fault of them).

Installation was quick and again done efficiently.

We are really pleased with the result and this is the 2nd time that we have used Liz and Tim and would hesitate in recommending them.

Thanks.

Tony Morbin

9 August 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you for your great review - we really appreciate you taking the time to post this and for sharing your experience with others. We hope you enjoy your new shutters.

Rated 5 out of 5 stars

This is the second time I gave used…

This is the second time I gave used them. Again, they gave prompt, efficient and friendly service. Tim explained there would be delays in the order getting to the UK and Liz kept me fully informed of progress. On the day. Tim and Andy arrived on time, worked pretty quickly to fit 2 big bays windows, one big and a smaller sash. The cleaned up after themselves with their own equipment and took all the packaging with them. The windows look great and everyone has complimented me on them. I have a few more windows to do and will definitely use The Window Shutter Company again.

20 July 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your lovely review - we really appreciate you taking the time to leave us such a comprehensive recommendation. We are delighted that you are so pleased with your shutters and for your continued custom.

Rated 5 out of 5 stars

Fantastic company

Fantastic company, great service and shutters look amazing. Good quality and fitted really well. I would highly recommend them.

13 July 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your great review Sue. We are delighted that you are so pleased with your shutters and appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

Excellent service - Lounge Shutter

Excellent service. Shutters have long lead-time, but that is explained upfront, and communication on progress was maintained throughout. Installation was quick and clean. Polite and professional and would definitely use again for any future work.

1 July 2021
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your great review Clive. We are delighted that you are so pleased with your shutters and appreciate you taking the time to share your experience with others.

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