The Wine List Reviews 112

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Ordered a bottle online, they took the money but never sent the bottle, status is stuck on Progressing. I tried to contact the sales team but no answer. HUGE SCAM!

Rated 1 out of 5 stars

Items not received,money kept and no response from customer services regarding this. However, I still get junk email each day and they were quick enough to email me and try to convince me not to can... See more

Company replied

Rated 1 out of 5 stars

You’ve credited my account but haven’t sent an email confirmation of the order. No contact from you at all - I sent a support request over the weekend and haven’t had any response back from that eithe... See more

Rated 5 out of 5 stars

We have really enjoyed widening our our knowledge and taste . It's become an event as the box arrives and has really made us understand the subtle flavours and variations within the grape varieties an... See more

Company replied

Company details

  1. Wine club
  2. Education Centre
  3. Wine wholesaler and importer

Information provided by various external sources

The home wine course subscription helping you learn about wine


Contact info

2.2

Poor

TrustScore 2 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really good way to learn about wine and…

Really good way to learn about wine and why you like certain bottles. Also a good way to try some more unusual grapes

7 December 2020
Unprompted review
The Wine List logo

Reply from The Wine List

Thanks Sophie! Great to hear you're learning more about your tastes and enjoy the rare wines we source from across the globe. We'll always recommend supermarket wines we love, as you can find some real gems, but our monthly boxes are about discovering new wines you may not have come across otherwise.

Fiona, CX Manager

Rated 5 out of 5 stars

Completely recommended!

We started with the WIneList during Lockdown 1, and have thoroughly enjoyed every experience, some great tips, really lovely and different wines, fantastic zoom tasting lessons. We have had two small problems with delivery and both times they were resolved immediately, even though not directly WIneLists fault. Looking forward to more learning and more wines going forward!

7 December 2020
Unprompted review
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Reply from The Wine List

Hi Ann,

Thank you so much for your kind words - we're so happy to have brought a little bit of joy to your lockdown!

Glad the team have fixed any issues quickly and excited to see how far your wine knowledge will go with Wine Roots.

Fiona, CX Manager

Rated 5 out of 5 stars

Great selection of wines and amazing…

Great selection of wines and amazing service. Highly recommend to anyone who wants to learn more about wines!

7 December 2020
Unprompted review
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Reply from The Wine List

Thanks Anton! It's so great to hear you'd recommend us to others (don't forget to use your referral code for £10 off your next box...) and you feel like you're learning more about wine.

Fiona, CX Manager

Rated 5 out of 5 stars

Excellent service since the beginning…

Excellent service since the beginning and fantastic wines each month - couldn’t recommend enough!

7 December 2020
Unprompted review
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Reply from The Wine List

Thanks for taking the time to leave us a review and we're so pleased you're discovering great wines with us each month! Fiona, CX Manager

Rated 5 out of 5 stars

I have had two boxes from the wine list…

I have had two boxes from the wine list now and one for my parents too! We absolutely loved it. The wine was delicious and wine I would never find myself. The tastecard and lessons that come with it are great too. It’s a nice way to make an evening in fun. Looking forward to my next one. Ps. Please make some educational videos, would be cool to learn more about the wines that way!

4 December 2020
Unprompted review
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Reply from The Wine List

Hi Alienad,

Thanks for your kind words and the feedback!

We're going to be doing more educational videos once our Head of Wine starts with us early next year, so keep your eyes peeled on our website and socials.

p.s. love that your parents are now part of the WL Community too

Best,

Fiona, CX Manager

Rated 5 out of 5 stars

Great way to learn about wines and the…

Great way to learn about wines and the specifics of wine tasting from the comfort of your home!

3 December 2020
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Reply from The Wine List

Hi Lucie,

Thanks so much for the review!

We're so glad you're enjoying learning with Wine Roots.

Fiona, CX Manager

Rated 5 out of 5 stars

Always prompt delivery and responsive…

Always prompt delivery and responsive if there's an issue. Got a refund when once a product was damaged.

3 December 2020
The Wine List logo

Reply from The Wine List

Hi James,

Thanks for taking the time to leave us a review!

It's great to hear you've had a good experience, even when things haven't run perfectly.

Team WL

Rated 5 out of 5 stars

Excellent Christmas order from The Wine List

I have been a customer of The Wine List for the last six months. My knowledge has really improved and I am much more adventurous when choosing a bottle or ordering when out. Getting ready for Christmas, we just stocked up on a few of our favourite bottles from the online shop and a couple of the Rose Blake Christmas tote bags for presents. First time using the online shop and I will certainly be doing so again. Really quick delivery, I am now resisting the urge to open a bottle tonight!

3 December 2020
Unprompted review
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Reply from The Wine List

Hi Florence,

Thanks so much for being part of the Wine List community!

We're so happy to have helped build your confidence in ordering wine and hope you enjoy your recent purchases over the festive period.

Team WL

Rated 1 out of 5 stars

Terrible service - Order never received

Appalling experience with this company. I started a subscription and placed an order which stated it would arrive with next day delivery. After I still hadn’t received the order after one week, I contacted the company to chase this up. I was advised that it would be with me within a couple of days and that it had been collected by the courier from their third party fulfilment warehouse. After another week had passed, and multiple emails had been sent to the wine list, I contacted the courier myself, who had no history of the parcel in question. After 13 days, there was still no sign of my parcel leading me to cancel my order and ask for a refund to be processed. I have used multiple wine subscription services in the past and have never received such poor service. The use of third party fulfilment should not be an excuse for having little control over deliveries or not being able to trace them. I can’t even pass comment on the quality of the wine as I never actually received any!

3 December 2020
Unprompted review
The Wine List logo

Reply from The Wine List

Hi Kieran,

We’re so sorry for the experience you had with our subscription, we had a huge influx of orders over the Black Friday weekend and sadly a few of these orders (yours included) were delayed being sent out due to this.

We take full responsibility for the box not arriving with you within the time we promised. Whilst for most of our orders we reach our 24 hour turnaround, during this peak period we were unable to meet this.

Huge apologies again, and if you ever feel like giving Wine List another chance - we’d love to make it up to you.

Team WL

Rated 5 out of 5 stars

I can't quite believe this exists!

I can't quite believe this exists.

I have always been a huge fan of wine. There is nothing I appreciate more than a delicious bottle of wine. It brings me so. much. joy.

But until recently, I knew nothing about it.

I would go into a fancy wine shop and ask for help. They would pick the most expensive bottles off the shelf and make me feel cheap if I wanted anything a little more affordable. They would throw words around like oak and chocolate and I would stand looking bemused, eventually paying them way more than I would have liked, only to get home and realise it wasn't to my taste at all.

After a few bad experiences like this I decided I had to try to figure this wine business out. I started looking into ways to learn more. But it was completely inaccessible - £500 for a course that I couldn't even study in my own time. It wasn't going to happen. Instead I decided to look for a subscription that would send me new wines each month so eventually I might have tried ALL the wines and know exactly which I liked and which I didn't.

Thankfully I found Wine List before that had to happen - and it combines everything I wanted. Trying new, delicious wines each month, all while adding to my wine knowledge. I am also obsessed with the newsletter which sends incredible recommendations for wines at great price points so once you've enjoyed the wines that came with your subscription, you're not just left to your own devices until the next box arrives.

The idea that I can then go into my local Tesco with my tasting card and pick a good bottle off the shelf is exactly what I love about Wine List. There's nothing pretentious about it at all. Just good quality wines that anyone can enjoy without a professional qualification. What could be better than that?!

The wine industry (or maybe just me) has been waiting for this.

6 October 2020
Unprompted review
Rated 3 out of 5 stars

Pros and Cons

Pros: Good wine
great concept
fast delivery

Cons:
SOOOOO much packaging the styrofoam filling + plastic wine bottle cover took up half of my bin. There are much better eco friendly solutions.

16 July 2020
Unprompted review
The Wine List logo

Reply from The Wine List

Hello – we're really glad you love the concept and the wine!

On the packaging, we very much feel the pain. This is 100% on our roadmap to fix, we've just not yet had the scale in the business to do this affordably.

The six-bottle cases will be in eco-friendly options very shortly (aiming for the next August deliveries). As for the two-bottle deliveries. As soon as we can find a solution that reduces damages as much as Airsac for the same price, we will switchover.

Thanks for the feedback

Josh

Rated 5 out of 5 stars

Worth a try!!

We ordered our first bottles in June. We love wine and drink red wine on a weekly basis, but have no real knowledge. We also wanted to learn more about white wines. The wines were delicious and the explanation great! We even tried it with friends as a little game, brilliant idea!

13 July 2020
Unprompted review
Rated 5 out of 5 stars

One of my best purchases in 2020

One of my best purchases in 2020. Excellently curated wines and a great way to discover and learn more.

15 May 2020
Unprompted review
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Reply from The Wine List

Thank you Fred. Lovely to hear how much you are enjoying your subscription. Have a great weekend! Team Wine List

Rated 5 out of 5 stars

Brilliant!

Brilliant service. The wines are always different and interesting. Learning a lot!

13 May 2020
Unprompted review
The Wine List logo

Reply from The Wine List

That's great to hear! Thank you so much. Have a great weekend! Team Wine List

Rated 5 out of 5 stars

Superb service, great value for money

If you enjoy wine but want to learn more about it, The Wine List is brilliant. Every wine I've been sent surprises me and teaches me something, and is also delicious! And the service is flawless.

12 May 2020
Unprompted review
The Wine List logo

Reply from The Wine List

Thank you so much for taking time to share your experience of The Wine List. We are glad to hear you are enjoying your subscription. Have a great weekend! Team Wine List

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