The online customer service saved this experience. They were on hand instantly and answered all queries. The turnaround was quick, but the product as only partly delivered correctly with incorrect flo... See more
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Review summary
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I was sick and tired of the same flooring on the high street, then came across this gem. A great choice of flooring with a friendly salesperson. Their fitter, Charlie, was absolutely brilliant in f... See more
Company replied
I received a sample from The Wooden Floor Store and was really impressed with the quality. The wood looks premium and the finish feels durable. Delivery was quick and the sample was well-packaged, so... See more
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Netherfield, Nottingham. James was a great help checking my measurements, explaining all of my options before we settled on a Oak engineered flooring which looks amazing now its down. Even after i h... See more
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Company details
- #78 of 84 best companies in Flooring Shop
Written by the company
20 years of experience supplying Solid and Engineered Wood, Laminate and LVT Flooring to both the trade and retail customers.
Contact info
11 Scotts Road, PA2 7AN, Paisley, United Kingdom
- 01418920022
- Info@thewoodenfloorstore.com
- thewoodenfloorstore.com
4.1
Great
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent product compared to pictures, good service and communication
Compare the pictures, excellent products, and good communication between
3 September 2025
Reply from The Wooden Floor Store
Thank you Jolanta, great to hear all went well and if you need anything further please just let us know
Terrible experience with this company
Terrible experience with this company. The communication (or lack thereof) and customer service was awful.
Ordered several boxes of tiles months in advance. One type was discovered to be missing by our plumber and only delivered in time as our plumber pulled some strings with the courier.
Then another type of tile was found to be missing. Told it would be delivered several times but wasnt. We were on a deadline with the tiler so eventually were told a staff member would deliver it personally after work and that didn’t happen/we weren’t told they wern’t coming.
Assured would be delivered first thing Monday morning. Morning came and went with no delivery. Husband ended up having to collect them himself. No apologies given at all.
Staff could do with customer service training.
25 August 2025
Unprompted review
Reply from The Wooden Floor Store
Hi CM, we have requested more information from you via Trust Pilot but have not received any response, we have also flagged this review with Trust Pilot due to not been able to identify any customer with this issue so we are not sure this is for us or perhaps another company. If you could either get in touch we can identify if this is for us or not thanks
excellent customer service
Excellent customer service, responding very promptly and very helpfully, offering immediately to replace items damaged in transit, a problem the responsibility of 3rd party carrier, not of the Wooden Floor Store. Top marks!
16 August 2025
Reply from The Wooden Floor Store
Thank you Kim, for your feedback. It's very much appreciated, and if you do require any further assistance, please do not hesitate to let us know
Excellent product and excellent service
Really good staff who helped me choose the right flooring and the right fitter. We used Hugo and together they sorted out delivery, which isn't easy to my house, and were very accommodating. Hugo was brilliant and did an excellent job.
21 August 2025
Unprompted review
Reply from The Wooden Floor Store
Thank you Kathryn this is great to hear, many thanks again for your order
Great service
Great service, competitive prices, great customer service and excellent fitter. This is the second time I have bought from them. Had living room and hall in herringbone oak done then recently my dining area. Would recommend.
7 August 2025
Unprompted review
Reply from The Wooden Floor Store
Thank you for your kind feedback we really appreciate it and great to hear that you have continued the floor into another area we are sure it must look fantastic!
Reply from The Wooden Floor Store
Super to hear Sharon and we really appreciate you coming back to us again so thank you very much
Reply from The Wooden Floor Store
Thank you Jacqueline, this is great to hear, we hope the Amalfi coast flooring is looking well down!
Interior cladding
I was looking for cladding, came across The Wooden Floor Store, they have lots on offer , they have samples to order etc , well worth a visit for internal cladding,
26 July 2025
Reply from The Wooden Floor Store
Thank you, Neal great to hear and much appreciated
Brilliant customer service
What I can say ..... I'm speechless
Had a order one of the items was damaged unfortunately. But here it gets interesting.... got in touch with customer service (every single minute someone is there to answer your question ) send a pic with damaged item after 5 min I've got a e-mail ....
Replacement or refund....that's next level . Looking forward to work with them again . Best experience.
21 July 2025
Reply from The Wooden Floor Store
Lucian we really appreciate your kind comments and glad to hear all worked out and we hope the stairs are looking good. If you do need anything further please do not hesitate to let us know.
I did not receive the sample.
24 July 2025
Reply from The Wooden Floor Store
Thank you Brendan for your feedback, we have sent your details over to the store to check this order for you and they can get in touch regarding your sample request.
Its good that you can order a sample to…
Its good that you can order a sample to see if it matches the laminate flooring you currently had fitted
18 July 2025
Reply from The Wooden Floor Store
Thank you Paul for your sample order if you need any help with making a flooring purchase or need more information and samples, please do not hesitate to get in touch
Reply from The Wooden Floor Store
Thank you Rita, great to hear and if you need anything further please do not hesitate to let us know.
I’ve had two bad experiences with The…
As a response to their response:
Only one step was incorrect colour, but i still received half of the order.
As for the chat, you can see i asked for delivery and not collection(after he confirmed there is no stock). More than happy to post the screenshot of your agent leaving the chat after i've provided evidence of the misleading "Same day delivery".
I’ve had two bad experiences with The Wooden Floor Store, and I won’t be returning.
On my first order, they:
Sent the wrong item
Delivered only half the order
Took 4 days to acknowledge the mistake
Took another week to deliver the rest
I had planned the installation for the weekend, instead, I lost 2 weeks and had to reschedule everything. All I got was a casual “sorry, our bad.”
When I needed just one more stair step to finish the job, I placed a second order. I wasn’t expecting miracles, but I noticed their site claims “same day delivery” as a selling point. Turns out? That doesn’t exist unless you're next to a depot. The agent, Thomas, admitted this in chat, then ended the conversation when I showed him proof of the claim after he asked me to. When I offered to collect it myself, I was told I’d have to wait until the store “decides” to order that item in.
Also, they wanted £45 delivery for a single step.
The website promises speed, flexibility, and professionalism. My experience was slow, rigid, and dismissive.
Avoid if you value your time or truth in advertising.
30 July 2025
Unprompted review
Reply from The Wooden Floor Store
Hi Paul,
Thank you for your message and for bringing these matters to our attention. I’ve reviewed both your initial order and your request from today, and I’d like to offer some clarity and support.
Regarding your first order, we received your notification on Friday, 18th July at 8:16pm about one of the 13 steps being the incorrect colour. As our office was closed over the weekend, we weren’t able to respond until Monday morning at 10:36am. We truly appreciate your patience during that time. Once we confirmed the error, we arranged for the correct item to be delivered on Friday to accommodate your work schedule, and I’m glad we were able to get that resolved.
As for today’s live chat, I understand your request for a same-day collection from a store. I completely appreciate how important timely access to materials can be, especially when coordinating work. The store you selected doesn’t carry stock on-site, and while some of our main warehouses can facilitate same-day collections, store collections typically take a few days to a week due to how stock is grouped and dispatched.
We also provided an option for direct delivery of the additional step, which could still be arranged for this Friday if the order is placed today or by tomorrow morning at the latest. I noticed you had left the chat before we could confirm this, so I wanted to make sure you had that information.
Please don’t hesitate to reach out if you’d like us to proceed with the delivery or if there’s anything else we can do to support you. We’re here to help and want to ensure everything runs smoothly for you.
Further update Paul, we received your order for the extra step on Wednesday night, and despite no reply to our email to book delivery, you can see the step arrived this morning.
We have emailed the full transcript of the Livechat conversation for your records too. Thanks
Amazing!
Can’t fault the wooden floor store. Joe in Falkirk was amazing from start to finish.. great price and first class product….but let’s leave the best for last… the two fitters Peter and Euan were absolute .. ‘artiste’s… the herringbone walnut they laid was a work of art and is admired by everyone. The skill they showed and care they gave to the floor and our home was amazing. Thank you so much. You have given us something we can admire for years!
21 July 2025
Unprompted review
Reply from The Wooden Floor Store
Great to hear Joey, and we are delighted that the flooring has been fitted to such a high standard! If you need anything further please do not hesitate to let us know.
NOT NEWS ABOUT ANY DELIVERY
NO I DONT HAVE ANYTHING ON SPAMS . JUST SEND IT AND LEAVE OT ON THE DOOR . I DONT NEED YOU TO ARRIVE A DATE AS I WORK AND IT HAS TO BE DELIVERED ON THE DOOR LIKE MY PREVIOUS ORDER
7 July 2025
Reply from The Wooden Floor Store
Hi Zaida, Thank you for your feedback, I can see we have emailed you a few times to book your delivery, could you maybe check your spam folder to check this? Contact us directly to book your delivery the stock is good to go thanks
Further update we will dispatch your order as you have not responded to the emails sent on 7th and 14th July. Delivery is booked for Tuesday 22nd July
Absolutely amazing
Absolutely amazing! Would recommend. Also very good price for the quality, I looked around quite a lot for stairs and couldn’t get anywhere near this price 👍
2 July 2025
Reply from The Wooden Floor Store
Thank you Catalina, great to hear, and if you need anything further please do not hestiate to let us know
Comms were really bad
Comms were really bad, no phone line to call. I was literally trying to buy a floor from them and they seemed unwilling to sell one.
9 July 2025
Reply from The Wooden Floor Store
Hi Thom, thank you for your feedback, our telephone number is shown on the website homepage, and contact us pages. We also include our telephone number on the email signature which is shown on all the email correspondence we have had to date. We would be happy to contact you at a convenient time if you have any queries or wish to proceed with the quote that has been emailed over to you. Thanks
Tue delivery was on time and fast.
Tue delivery was on time and fast.
The team qas useful in making the selection. Can't wait to see the steps installed to my stairs.
2 July 2025
Reply from The Wooden Floor Store
Thank you for your feedbackm great to hear all was received quickly and we hope the stairs look great too
Reply from The Wooden Floor Store
Thank you Amanda, we very much appreciate your feeback and great to hear all went well for you
Reply from The Wooden Floor Store
Super to hear Jay, glad the sample made it to you swiftly and if you need any assisytance in placing an order please do not hesitate to let us know
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