The Wood Works Reviews 7

Our new kitchen has brought a new life to our home, thank you everyone at the woodworks. Dan was a great help from start to finish. Exceptional finish!

We had a terrible experience with this company. As soon as we paid the deposit, they were late with paperwork, missed details, it just felt like chaos. Then on installation day they just failed to turn up, costing us a fortune with our builders. When they did install some weeks later, doors mis-matched and our £15,000 worktop was installed with major machine markings on it and the corner subsequently fell off. Some months later they were due to replace the island when they called to confirm going into receivership and our kitchen was considered 'complete'. We've been left with a heavily scarred worktop, no warranty, and mis-matched doors. Always good after spending £80,000. And they took their instagram page, trading name and website forward, while setting up a new company which is no longer a family business nor been trading for 40 years. They even removed their old location so a number of honest but unfavourable google reviews no longer show up, and they block anyone providing honest feedback on Insta. Don't be duped - ask for their company name and check out Companies House to see their accounts.

I'd add having seen the reply below that 1. the new company includes a number of people from the previous company, 2. the new company took assets from the old company that had been paid for by customers who were left in the lurch, 3. it was very much within the gift of the new company to do something about the mess they left previous customers in, but they have actively chosen not to. Companies are run by people, people make choices, this company and its people have chosen their own profit over customers, and for that reason I strongly recommend to think carefully before buying from this company. All the more so now that a number of issues have since arisen with the kitchen we do have in place indicating the long-term quality of a Woodworks kitchen is also an issue, and that's very much now owned by the new company.

They have gone in to administration multiple times and the previous owners took customer’s money each time and never delivered the product. No idea how it’s legal that they keep coming back to life.

Avoid like the plague.

STAY CLEAR!!! One of the worst companies out there!! All they do is scam customers by making promises for kitchens they cant keep/make, taking deposits they cant refund and scam their workers by not paying months worth of wages and pocketing any pension contributions they've made!! Both customers and employees can not trust a word that comes out of this companies mouth, their only out for themselves!! If you've had any issue's with this company, seek legal advise asap like their employees are, hopefully if you all fight the scum together, you might have some chance at getting some of your money back...

STAY CLEAR!!!
One of the worst companies out there!!
All they do is scam customers by making promises for kitchens they cant keep/make, taking deposits they cant refund and scam their workers by not paying months worth of wages and pocketing any pension contributions they've made!!
Both customers and employees can not trust a word that comes out of this companies mouth, their only out for themselves!!

If you've had any issue's with this company, seek legal advise asap like their employees are, hopefully if you all fight the scum together, you might have some chance at getting some of your money back...

Worst British company we have ever dealt with who betrays and cheats their customers.
We ordered our kitchen over 12 months ago and are still waiting for it to be finished. We decided to buy British-made products and help British jobs. We had taken several quotes from various well-known kitchen suppliers. We decided we wanted to buy British-made products and help British jobs.

The salesman cheated us by promising us a great kitchen then rescinded after we challenged him with his mistakes. We had an almost new dishwasher which we wanted to keep. We were told all along it was no problem. Many of the team members measured it several times, we gave them the model number of the appliance, all written and accepted to be okay by the company till the last installation stage when they said it could not be fitted. We had to pay approximately an extra £1500 for another dishwasher which was a much smaller and lower model than our original one.

There is a significant design flaw which is a major fire hazard. The pocket door installed for the pantry in front of our rear kitchen door is sticking out such that we can’t open the kitchen door properly. In case of emergency, this is a major hazard. We paid a huge sum of money for this pocket door design. You expect an expert kitchen designer would check all the sizes carefully before offering it to the customers. The drawing presented to us did not show the protrusion at all. When we raised this mistake to them after installation, they blamed it on us saying that we had signed the drawing off. We had signed off the picture which does not show a 26 cm protrusion of the door.

We paid for a much higher-grade freezer, but they installed a much lower-quality freezer instead. So far, they have refused to do anything about it.

We have written, phoned, and sent emails to several senior members of the company. No one ever replies. Only one member occasionally answers his messages saying he can’t do much and will find out. So far there is no resolution to the problems.

If we could give negative marks to the company, they deserve a minus 10 out of 10.

We strongly recommend not doing any business with them if you want to get what you paid for and a hassle-free experience

The Wood Works of London Ltd its owners and management have extremely poor customer care and with little or no ethical or moral considerations except for taking the customers hard earned money and not delivering the goods!

Regret being a customer
Purchased a kitchen from this company as part of a wider home renovation. Things started to go wrong from the moment we paid our deposit - they missed their own deadlines for paperwork, failed to send design drawings, needed chasing on everything. At installation, the doors forming part of a full wall of units were stained different colours and looked terrible. Then when the £15,000 worktop was installed, they literally didn't turn up, costing us with our build team. Weeks later, they did turn up, only to install heavily machine-marked quartz, and a few days later a corner of that quartz just fell off. The kitchen was left unfinished - they committed to replacing the work top and delivered replacement doors but never sent an installation team for the doors, and the night before the replacement worktop was due to be fitted, they called to say it was also machine marked. Then they went into liquidation (albeit they pre-arranged a company sale before doing so), leaving us with £20,000 worth of damage/loss in having no guarantee and a host of snags/things that don't work in addition to the problems with doors and island. Now claiming they don't need to remedy our kitchen because 'the contract was with the other company' - our kitchen doors were part of the asset sale and now sit with the new owners. They continue to use the same 'trading as' name and website and claim they are a family-run business despite being owned by Erin Woodger & Alex Forster - i.e. not a family-run business. A company that seems to struggle to design and build kitchens, and severely lacks a moral compass when it comes to customers.

In response to the reply - the new company is comprised of many people who worked for the original company, assets paid for by customers of the original company, and things like website and social media followers originating from the other company. A company that genuinely wanted to serve customers might well have contacted those it had left high and dry previously, and tried to make some kind of contribution to their situation. Woodworks, whether old or new, has not made any attempts to do this. If only it put as much effort into serving customers as it did to manage its social media outreach. I remain strongly of the view that you are not to be trusted as an organisation, whether technically a 'new' company or not.