XSTANCE Reviews 765

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its quality and effectiveness, noting significant improvements in pain relief, particularly for conditions like plantar fasciitis. Many found the insoles comfortable and supportive, fitting well into various shoes. The customer service is also consistently highlighted as excellent, with people appreciating the quick and helpful responses. However, some customers experienced issues with their orders, including receiving incorrect sizes or having difficulty with the return process. A few people also mentioned that the insoles caused them more pain due to a high arch, finding them unsuitable for their specific needs.

What people talk about most

Product

Consumers find the product to be positive, with many praising its effectiveness in relieving pain, especially... See more

Quality

Clients share positive opinions on quality, with many reviewers calling the product a "miracle" for pain... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and responsive... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process simple and quick, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more


Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

765 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Don't buy these

Don't buy these! The worst inner soles ever. The arch is way to high. Trying to return them but the customer service is horrible

1 March 2026
Unprompted review
XSTANCE logo

Reply from XSTANCE

Hi there,

We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it can be when a product doesn’t feel right or when support doesn’t meet expectations.

Our XSTANCE insoles are designed with a medium arch, so they’re generally not too high, but sometimes they can feel different at first. In general, we recommend wearing them for just a few hours in the beginning and gradually increasing the time as your feet adjust. This helps your muscles and posture get used to the support. Also, because our insoles slightly increase foot height, we suggest removing your original insoles before inserting the XSTANCE ones to create more space and comfort.

We also always strive to provide impeccable customer service, and we’re genuinely sorry if we fell short in your case. If you’re not satisfied in any way, we encourage you to reach out directly at support@thexstance.com. We’d love the chance to help make things right and learn how we can improve.

Thank you again for your honest feedback - it really helps us do better!

Warm regards,
The XSTANCE Team

Rated 5 out of 5 stars

Noticably more comfortable

I cannot speak to the longevity of these insoles, yet, but they fit perfectly and work to relieve my for pain all day long!
Will definitely buy a few more pairs to place in all of my different shoes!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Jessica helped me with my accidental…

Jessica helped me with my accidental double order concern and was very fast acting. She gave me alternative options and processed my choice in a very timely manner. Excellent customer service! Thank you!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

I had some lingering heel pain even…

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basically pain free. The extra arch support I feel in yours made a big difference!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Saw advertisement on Facebook,ordered…

Saw advertisement on Facebook,ordered and delivered within days. Replaced insoles in three pairs of shoes. In a few days there was a noticeable improvement in foot comfort AND my back pain almost disappeared which I assumed was connected to not walking properly before using the XSTANCE insoles.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great support for their products

I Recieved a defective insole and emailed support. Support got back to me immediately and said a new one would be sent out at no charge. Appreciate businesses that back up their products and do not require you to pay for shipping a defective one back.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Relief in minutes

It was a matter of minutes that I felt relief in my foot pain. Had to do a little trimming to custom fit my shoe. Not sure how long they will hold up so I'm glad I ordered several pair. Highly recommended.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

They are truly a blessing to our Feet 😇

These Insoles have really made a difference in my walking and standing. I bought some for my Husband and he feels the same. I told my work friend about them and she’s just as happy as I am. I’m truly grateful, thank you😇

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Helped him but not me😞 Refund in a flash!

While the inserts seem to be possibly helping my hubby, they're causing more pain for me. I emailed requesting the steps for returning my inserts. It was very easy to return the inserts and my money was returned quickly.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Wanted to return two unopened packages…

Wanted to return two unopened packages of these insoles. Only response is will get back to you in 24 hours. So far only response is a different claim number for each. Worst customer service ever.

10 January 2026
Unprompted review
XSTANCE logo

Reply from XSTANCE

Hi Rose,

We’re truly sorry for the frustration and concern this situation has caused. We understand how upsetting it can feel when you’re trying to arrange a return and things don’t seem clear right away, and we appreciate you taking the time to share your experience.

We always aim to respond to all inquiries within 24 hours. If you didn’t receive our earlier emails, we kindly suggest checking your spam or junk folder, as our messages can occasionally be filtered there. Regarding the different claim numbers you received, these are automatically generated to help us properly track and process each request. This system allows our team to actively monitor your request, ensure nothing is missed, and reassure you that your case is being reviewed and handled. We’ll be getting back to you with updates as soon as possible.

We’re also sorry to hear that the insoles didn’t meet your expectations, which led you to request a return. Please rest assured that we’re committed to making this right, and once the return process is completed, your refund will be issued accordingly.

If you have any questions in the meantime or need further assistance, please don’t hesitate to reach out. We’re here to help and want to make sure this is resolved smoothly for you.

- XSTANCE TEAM -

Rated 5 out of 5 stars

Pain free at last !

Have tried others with little success. XSTANCE works for me finally and pain/ limp is gone. I now have these in three pairs of my shoes. Thank you for making a product that really works for me.

7 January 2026
Unprompted review

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