The Zebra Reviews 3,852

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness, making the process of finding insurance easy and stress-free. Many people highlight the excellent customer service, noting that agents are patient, knowledgeable, and dedicated to finding the best rates and coverage. The service is frequently described as efficient, with consumers appreciating the speed and ease of obtaining quotes and completing their insurance. However, some customers also noted issues with the user experience, mentioning concerns about the platform's functionality or that they received unwanted communications after using the service. A few other people also felt that the price quoted was not always accurate, with the final offer being higher than initially presented, and some experienced difficulties with live agents or receiving necessary documents.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings on their... See more

Customer service

People report positive experiences with customer service. Many customers praise agents for being kind,... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease and speed of the process,... See more

User experience

Users describe positive interactions with user experience. Many customers found the app and site... See more

Based on these reviews

Rated 5 out of 5 stars

The Zebra compared quotes for me, finding the best insurance at the lowest price. Zachary also found a great roadside assistance plan. All services were provided without charging agent fees.

Rated 5 out of 5 stars

I needed to insurance for our car and truck and I was shocked at how easy and fast it was to get a good quote. Customer service was amazing and the lady who helped me was very kind and professional. T... See more

Rated 5 out of 5 stars

I was bombarded with company offers when I started looking for insurance, but once I had the help from hanna on zebra I couldn't be more happy with the outcome! She answered all my questions and was a... See more


Company details

  1. Insurance agency
  2. Car and Motor Insurance Agency
  3. Home Insurance Agency
  4. Insurance broker
  5. Tenant's Insurance Agency

About The Zebra

Written by the company

Compare car and homeowners insurance side-by-side in minutes to find the cost and coverage the works for you. All without the hassle of annoying phone calls (we don't sell your data to third parties). The Zebra partners with all the major insurance providers and hundreds of other local and regional carriers to find you the best policy at the best price. Save time and money by comparing rates at TheZebra.com.

Or call us at 1.888.255.4364 to speak directly with one of our independent, licensed insurance agents who can walk you through the process.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

Waste of Time

After reviewing all my options, I chose one and when I tried to sign up, I was chatting with the live agent for over twenty minutes with no progress. I went to the insurances website and signed up myself in just a few clicks. Talking to the zebra agent was a massive waste of my time.

22 April 2026
Rated 2 out of 5 stars

Just Sign Up Yourself

I was talking to the insurance agent for twenty minutes before I ended up just going to the website and signing up myself in a few clicks. I feel like chatting with a live agent was a big waste of my time.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Greatest

The staff was very helpful and professional. I was very satisfied with the prices they quoted me compared to other companies. I felt I accomplished a great blessing because of thier great service.

21 April 2026
Rated 5 out of 5 stars

Preston T amazing

Preston T. Was an absolute pleasure to work with. I was upfront on what I needed while we did not get a low rate like I was requesting he was able to get it pretty close to my requested amount and went over options to help lower it a tad. He truly cares about the people he helps and kept the chat engaged and made it feel personal even over text. He deserves all the respect and praise and his boss is very lucky to have an employee like him on duty.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Harley made my experience, painless and almost enjoyable. He was very knowledgeable and explained all my options. He made positive suggestions and left me feeling like he cared.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Zach Hutchins is an excellent agent he…

Zach Hutchins is an excellent agent he helped me find exactly what I was looking for within my budget. Ive been looking for a deal for 2 weeks now and I called several places,they kept increasing their prices when I called back, not Zach. I cant thank him enough for his integrity and honesty. Jennifer

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Delma was fantastic!

Delma was fantastic! From the beaming personality and spot-on professionalism, to the sincere personal interest, I have never had signing up for insurance to be this painless. Zebra and Delma are the way to go from this point on. Keep up the outstanding work!

20 April 2026
Unprompted review

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