The Zebra Reviews 3,848

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness, making the process of finding insurance easy and stress-free. Many people highlight the excellent customer service, noting that agents are patient, knowledgeable, and dedicated to finding the best rates and coverage. The service is frequently described as efficient, with consumers appreciating the speed and ease of obtaining quotes and completing their insurance. However, some customers also noted issues with the user experience, mentioning concerns about the platform's functionality or that they received unwanted communications after using the service. A few other people also felt that the price quoted was not always accurate, with the final offer being higher than initially presented, and some experienced difficulties with live agents or receiving necessary documents.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings on their... See more

Customer service

People report positive experiences with customer service. Many customers praise agents for being kind,... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease and speed of the process,... See more

User experience

Users describe positive interactions with user experience. Many customers found the app and site... See more

Based on these reviews

Rated 5 out of 5 stars

The Zebra compared quotes for me, finding the best insurance at the lowest price. Zachary also found a great roadside assistance plan. All services were provided without charging agent fees.

Rated 5 out of 5 stars

I needed to insurance for our car and truck and I was shocked at how easy and fast it was to get a good quote. Customer service was amazing and the lady who helped me was very kind and professional. T... See more

Rated 5 out of 5 stars

I was bombarded with company offers when I started looking for insurance, but once I had the help from hanna on zebra I couldn't be more happy with the outcome! She answered all my questions and was a... See more


Company details

  1. Insurance agency
  2. Car and Motor Insurance Agency
  3. Home Insurance Agency
  4. Insurance broker
  5. Tenant's Insurance Agency

About The Zebra

Written by the company

Compare car and homeowners insurance side-by-side in minutes to find the cost and coverage the works for you. All without the hassle of annoying phone calls (we don't sell your data to third parties). The Zebra partners with all the major insurance providers and hundreds of other local and regional carriers to find you the best policy at the best price. Save time and money by comparing rates at TheZebra.com.

Or call us at 1.888.255.4364 to speak directly with one of our independent, licensed insurance agents who can walk you through the process.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

Your rates are ridiculously high

I need to get a lowered cost in Arizona as a Veteran on Disability.

5 April 2026
Unprompted review
The Zebra logo

Reply from The Zebra

Thank you, John, for your service to this country and for taking the time out of your day to provide feedback.

You're right - we don't ask about Veteran status in our questionnaire. That's great feedback. Our agents do ask that question via chat or phone. If you're still looking for a low cost policy, give us a call at 888-419-3716.

Rated 5 out of 5 stars

Great staff

The person that help was very informative and stayed on the line with me till the very end. That's something I appreciate.

30 March 2026
Rated 4 out of 5 stars

Great service

I got my questions answered, she went through what types of insurance they had and gave me a better insurance rate that fixed me better.

2 April 2026
Rated 1 out of 5 stars

Scam Company

This company is noting more than an annoying lead generator

2 April 2026
Unprompted review
The Zebra logo

Reply from The Zebra

Hi Jungle Jim, we're sorry you did not have a good experience comparing rates with The Zebra. We'd love to know more about your experience so we can improve. Would you email us at reviews@thezebra.com? We do not sell your data - The Zebra only makes money when you buy a policy. If you're getting spammed, we would love to know more.

Rated 5 out of 5 stars

It was super simple

It was super simple. Our old insurance was cancelled due to having 3 accidents in 5 years. They found me better coverage with deductable reimbursement and unlimited roadside assistance and towing. Affordable and way better coverage

2 April 2026
Rated 2 out of 5 stars

Not helpful at all

I entered my information to compare insurance rates but it only returned 1 quote. If you only have 1 quote, how can you compare rates?

2 April 2026
Unprompted review
Rated 2 out of 5 stars

Ho-hum recommendations

They actually offer very few recommendations, and of those, you have to click on EACH company to get an actual quote. So it's misleading

29 March 2026

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