Thirdfort is a brilliant company that makes it easy to carry AML checks. It's an app that facilitates according to HMRC standards ID verification and enables the end use with open banking to provide s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had great help from a young man in customer services. I got stuck uploading documents. Being of a certain age and not at all tech savvy I was getting into a bit of a panic.He was very nice and polit... See more
Company replied
I am of a certain age and not tech savvy. I had 2 attempts at uploading documents and spending nearly an hour each time. I had no choice but to contact customer service and spoke to Robert. He was exc... See more
Company replied
When I had some queries about how to answer a number of questions I called the help line for clarity I spoke on two occasions to Emmanuel who was so so helpful and polite that I feel moved to commend... See more
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Company details
Written by the company
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contact info
Belle House Platform 1, SW1V 1JT, London, United Kingdom
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4.5
Excellent
7k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Rubbish on passports (no matter what…
Rubbish on passports (no matter what you do!)..the rest is fine
18 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us, i'm sorry to hear this and would love to understand more about your experience. If you would be happy to share any more detail, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Came out of the blue
Came out of the blue, no email etc just a random text from a company I had never heard of. Only realised it was legit after speaking with the applicant.
Despite saying I was retired they asked for a copy of my last payslip. Then access to my bank accounts (only the current accounts with small or negative funds in them
18 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us. Apologies for the invitation coming through unexpectedly - we do ask every organisation we work with to introduce you to Thirdfort before setting up a check, so we can only apologise in this instance.
We appreciate your feedback here and will be sure to share this with the Product team.
Many Thanks,
Thirdfort
Took a long time to get through but…
Took a long time to get through but once connected the service was good. The lady concerned, Tanya, was very helpful and patient.
18 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback on our support agent, apologies for your wait to get through to us. We're glad we were able to get everything sorted for you in the end.
Kind Regards,
Thirdfort
I am of a certain age and not tech…
I am of a certain age and not tech savvy. I had 2 attempts at uploading documents and spending nearly an hour each time. I had no choice but to contact customer service and spoke to Robert. He was excellent and very knowledgeable, patient with me and talked me through what I needed to do. Upload was completed and I learnt something. Thank you Robert,
18 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us - i'm delighted to read how helpful our agent Rob was when you had some trouble with the app. All the best with the rest of the transaction!
Kind Regards,
Thirdfort
Very polite and efficient that with my…
Very polite and efficient that with my query straight away
18 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback! Have a great day.
Kind Regards,
Thirdfort
Very helpful
Although it seemed scary it was very easy to use and if you need support calls are answered quickly by very helpful and supportive staff. They look after you through each step.
18 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback! We are pleased to hear that the app was easy to use, and that our support team was able to help you. All the best with the rest of your transaction.
Kind Regards,
Thirdfort
Great experience
I have recently had to use a few different services for signing documents on line. In addition I've had to provide documentation online in order to provide proof of identify an ownership of a property. I have to say that to date this is the best service I have used. Th instructions are clear and ensure that you have everything to hand prior to starting the process. I had no issues with the technology/process. I used a Google Pixel mobile. I'm not sure if this helped but previously I used Apple products and I would encounter issues.
16 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your detailed feedback with us. We're delighted to read you had such a positive experience. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Very easy way to prove you idendity
14 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us, we really appreciate it!
Best,
Thirdfort
Pretty good and easy to use app and…
Pretty good and easy to use app and handy for ID checks. Only criticism is that it asked for bank statements on one page and then didn't offer it as an option on the next page, which led to confusion and anxiety as to whether my check would fail.
15 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us. It's great to read you found the app convenient and easy to use. It would be great to confirm where that happened in the app. If you would like to share any more detail, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for your feedback. We really appreciate it!
Kind Regards,
Thirdfort
Very helpful staff a pleasure to deal…
Very helpful staff a pleasure to deal with
15 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review, we are pleased to hear this! We will pass your feedback on to our support team.
Kind Regards,
Thirdfort
An incredibly annoying identity…
An incredibly annoying identity checking tool that agencies et cetera are using instead of actually using people to do the work. Cumbersome and pernickety, and issues with the tech not working. A complete pain in the arse frankly.
15 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for sharing your feedback with us, it is really appreciated. I'm sorry to hear this. We are using technology to help carry out more reliable and thorough verification checks, than those that can be done by a person. If you would like to share any more detail, or if you have any questions, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Simple to follow and quick easy to…
Simple to follow and quick easy to follow advice when calling them. No issues at all.
15 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review - it's great to read you found the app easy to use.
Kind Regards,
Thirdfort
Problems with face video
I had some problems scaning my passport but the REAL problem was making a video of my face. The system seemed to have accepted it and then I was getting error messages while submitting the video and the system seems to have jammed up at that stage. So I had a face video that was seemingly OK but it couldn't be submitted. It seems to me the system has many teething problems that should've been ironed out before the system was released. i didn't contact the help line as I'd spent enough time trying to make it work. In my view the system needs further user testing and needs to be a lot more user friendly and easy to use.
14 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for sharing your feedback with us - we really appreciate it. I'm sorry to hear of your difficulty with the ID task. It would be great if we could share this with our technical team - if you would like to share any more details here, please get in touch via feedback@thirdfort.com and we will make sure this is escalated.
Kind Regards,
Thirdfort
Had some tech issues completing checks…
Had some tech issues completing checks for my solicitor/ conveyancer and they were super helpful and got the problem sorted. Really helpful and thorough.
14 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review, it is really appreciated. We're sorry for any issues that you had in the first place and glad that we were able to help!
Best Wishes,
Thirdfort
Quick response to my enquiry and…
Quick response to my enquiry and excellent customer service. Resolved my query in a matter of minutes.
14 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback, we're delighted to read how helpful our support agent was.
Best Wishes,
Thirdfort
The App is not user friendly
The App is not user friendly. Had to call Thirdfort help Robert who was extremely patient and helpful.
14 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us, it is really appreciated. I'm sorry to hear about your experience and would love to understand what happened. If you would like to share any further detail, please get in touch via feedback@thirdfort.com
Kind Regards,
Thirdfort
Tahira was very knowledgeable
Tahira was very knowledgeable, experienced and she dealt with my query professionally, friendly and efficiently.
Thank you
13 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your kind feedback on our agent Tahira - we will be sure to share this with them and the wider team.
Kind Regards,
Thirdfort
I was very impressed by the assistance…
I was very impressed by the assistance I received yesterday as I was trying to navigate the app for my ID. I called the number provided and was put through to a lovely lady who was very calm, professional and guided me to complete the process. Thnks Ellie
12 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to hear our agent was so helpful. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
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