I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... See more
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See what reviewers are saying
The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... See more
Company replied
We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more
Company replied
Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more
Company replied
Company details
- #9 of 16 best companies in Charity
Written by the company
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Contact info
Greenbox Storage,, BR8 7LT, Swanley, United Kingdom
- 0303 003 1111
- thirtyoneeight.org
4.6
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Item arrived on time and was well…
Item arrived on time and was well packaged to keep it safe from damage.
10 October 2023
Reply from Thirtyone:eight
Thank you
Very professional and polite customer service
They are very professional and extremely helpful to volunteers, charity workers and anybody also. I have been working in call centers for more than 15 years and know the difference between customer service and professional customer services.
10 July 2023
Unprompted review
Reply from Thirtyone:eight
That's very kind of you to say. Thank you.
The website is very dysfunctional and…
The website is very dysfunctional and not at all user-friendly. A lot of documents are over a year out of date.
Generally very frustrating experience
22 September 2023
Unprompted review
Reply from Thirtyone:eight
We are sorry to hear you've had a poor experience using our website. If you still need access to any resources please let us know and we can advise where to find them.
Very good communication and helpful…
Very good communication and helpful clear advice. However, a couple of details that weren't given were assumed and put in the advice: two ages... I said early twenties and it said 21. Also said a youth member and it said under 18. Neither of these were what I said and were incorrect.
8 September 2023
Simply promising
Easy to follow instructions on completing the order. Help at hand, if required
25 August 2023
How hard can it be?
Ordered 3 items, 2 of each. Waited three weeks for delivery. Only one of each.
Raised issues. Subsequent delivery received just two of the three. Still waiting for the last one. Now six weeks since first ordered. These are A4 posters. How hard is it to deliver six peices of A4 paper?
Given two stars because customer service has bee easy to get in touch with and very polite.
22 June 2023
Reply from Thirtyone:eight
Hi there, really sorry to hear you had this experience. The final poster is on its way to you now but we agree we haven't met our high standard for customer service on this occasion so we can only apologise.
We're glad that you had a good experience with our team and hope you won't hesitate to contact us again should you need anything.
Help line was able to answer all my…
Help line was able to answer all my queries. Registering was easy. Emails taking me through the process. I also liked the website which offers training.
23 July 2023
Good website for information around Safeguarding
Easy to use website to order items. Good resources at a reasonable cost.
25 June 2023
Thank you
Thank you. Good information and I liked the format with two handed presentation.
Two criticisms - (not just you - this happens all the time). Waiting for latecomers is such a waste of time (although I understand why you do it)
I found the pace of information presentation was slow. I think, I could have learnt this quicker.
15 June 2023
Reply from Thirtyone:eight
Hi there, thank you for choosing to train with us and for your valuable feedback. This has been passed on to the training team.
Great training resources
The training I received from them was very clear, helpful, targeted and professional.
6 December 2022
That safeguarding should be a priority for everyone
Good resources easily available to the point
11 June 2023
First Contact
An easy, uncomplicated process - definitely makes me want to review other products.
20 May 2023
Really helpful support staff
24 April 2023
Thirtyone:eight is a great resource for our Church
Thirtyone:eight give great support and advice. They have great resources and training option for continued development and maintaining best practices. Keeping our organisation up to date with information and new relevent legal requirements. Easy to use website and DBS check procedure. Really like the introduction of the new online ID checks for DBS, saving processing time and keeping individuals personal details secure. I wouldn't hesitate to recommend Thirtyone:eight services to other organisations.
Newsong Community Church
18 April 2023
All provided as requested…
5 April 2023
Easy to navigate
2 March 2023
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