This is Beauty Reviews 

837
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting they are exactly as described and in perfect condition, even when packaging is mentioned as damaged. Many appreciate the fast and efficient delivery service, with items arriving quickly and well-packed. People are particularly impressed with the competitive pricing, finding products at significantly lower costs than elsewhere, which allows them to purchase luxury brands or hard-to-find items affordably. However, some customers also noted issues with order fulfillment, including missing items, incorrect products being sent, or problems with international shipping that led to delays and additional taxes. A few other people also felt that delivery times were sometimes longer than expected, despite advertised next-day shipping.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the quality, variety, and competitive pricing... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast shipping times and... See more

Price

Customers had positive experiences with price, consistently reporting that prices are unmatched, wonderful,... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving products in great or perfect... See more

Order

Users describe positive interactions with order, frequently praising the quick shipping and timely delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stumbled across this seller whilst searching for my favourite daily moisturiser (which can be tricky to source as often sold out). Was a wee bit sceptical when item was being offered at half retail p... See more

Rated 5 out of 5 stars

Arrived quickly. No damage to product packaging - the "fault" with Timeless 20% Vitamin C serum packets which listed there would be labeled 28 sachets - there were 30 :). Also purchased Avene Cicalfat... See more

Rated 5 out of 5 stars

Great first experience with ordering quality beauty products. Recently made my first order, the item came quickly, was in perfect condition and fit my budget. Feel good purchasing from this website so... See more

Rated 5 out of 5 stars

This is Beauty delivered my toothpaste directly to my door quickly and efficiently. I would recommend this store to anyone who may live in an area where a specific product brand is considered a "Spec... See more


Company details

  1. #26 of 131 best companies in Cosmetics shop

Written by the company

This is Beauty is the online retailer helping tackle unnecessary waste in the industry. Born from a desire to impact real change, This is Beauty partners with leading retailers and global brands to offer an alternative solution for their damaged inventory. Items may have imperfections, but what's on the inside is a perfectly good product. So, when you shop with This is Beauty, not only do you save money, but you contribute to saving the planet with every purchase.


Contact info

4.8

Excellent

TrustScore 5 out of 5

837 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(837)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I ordered a gift set

I ordered a gift set: Sisley Prestige L'Intégral Anti-Âge Prestige Vanity Gift Set. what they advertised/stated on the product details doesn't match what I've received!, you get cheaper deal than what you buy! .. the firming serum was replaced with a skin lotion!! the two are completely different and there's a huge price difference between them.

Update: Customer service was transparent and explained that it was a mistake on the website. They apologized and issued me a partial refund.

31 July 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied customer

Arrived timely, best price, hard to find product locally, customer service via email was prompt and responsive. Thank you!!!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

What more could one want?

I dont care if the box was dented. My product arrived quickly, exactly as ordered. Best price I found! What more could one want? I would buy from them again.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Price was cheaper than any other store or online. Product came a lot sooner than it was expected as well

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

I was nervous about ordering from this website since so many are scams, but I gave it a chance and had a great experience! It has great prices and service, so I highly recommend giving it a try.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company & service

WOW what can i say,being in the beauty profession myself it can be a mind field out there with many different businesses/products etc but "This is Beauty" has been a great shopping experience.My product arrived in super quick time and it's packaging had hardly any imperfections and the product itself was perfect.
This is Beauty's ethos is amazing and i will definately use this company again and totally recommend, as it's been my first time of using them

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer matter

Although my original order was not shipped as expected, I appreciate that the company took the time to follow up and make things right. It’s clear that they care about customer satisfaction and are willing to go the extra mile to resolve issues. For that reason, I’m updating my review to 5 stars. Thank you for showing that the customer matters.

22 June 2025
Unprompted review
This is Beauty logo

Reply from This is Beauty

Hello, we are so sorry about this issue. We have replied to all e-mails we have received. Please e-mail hey@thisisbeauty.com and we will resolve this issue immediately.

Rated 5 out of 5 stars

Excellent customer service

Originally ordered a gift set but was disappointed to receive the wrong item. The phone no on the website isn’t recognised so I wasn’t optimistic of a response when I sent an email. However, I have been blown away by the speed and efficiency of the response. A replacement was received within 48 hours and a label issued to return the wrong item.
Thank you!!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

High quality products…

This is the second time I have ordered from This Is Beauty. I have been extremely pleased with each order. Today I received 2 Perricone MD products with supposedly “damaged boxes” and couldn’t be happier.
I’m so glad I found this company. I am able to save money and at the same time get high quality products.

9 June 2025
Unprompted review

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