This is Unfolded Reviews 1,985

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful design, and comfortable fit, often highlighting the wide range of sizes and styles available. Many people appreciate the company's commitment to sustainability through its made-to-order model. The customer service is frequently described as exceptional, with many consumers noting the helpfulness and responsiveness of the team. However, some customers experienced significant delays with their orders, with items arriving much later than anticipated or, in a few cases, not at all. There were also occasional issues with incorrect sizing or labels, and a small number of people found the fit of certain garments to be unsatisfactory.

What people talk about most

Product

Customers consistently express satisfaction with the products, particularly praising the quality, fit, and... See more

Order

Consumers have mixed feelings about their orders. Many express frustration with extremely long wait times,... See more

Quality

Reviewers express high satisfaction with the quality of products. Many customers praise the lovely fabrics,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers acknowledge and accept longer waiting... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers describe the customer service as... See more

Based on these reviews

Rated 4 out of 5 stars

I am a plus size lady who is also petite in height. Unfolded is one of the few companies that offers a short length in plus size clothing. ALL of their clothes are absolutely brilliant-they look great... See more

Rated 5 out of 5 stars

The clothes are so well made and designed to fit the body shape of actual women. They don't dig in anywhere or constantly need pulling down and most designs even have proper useable pockets! I l... See more

Rated 5 out of 5 stars

The dress arrived in perfect condition and very quickly as it was a returns sale. Absolutely wonderful cut, falls beautifully and the fabric feels amazing. Certainly no corners cut in its production.... See more

Company replied

Rated 5 out of 5 stars

Today I received my first Unfolded dress which I ordered in early January. I had an email last week from Cally letting me know it was on its way. I tried it on immediately and was delighted how well... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

At Unfolded every item is designed with our customers and then made after you order. To ensure no waste.... Why? 30% of clothes produced are never sold - this year that will be 26 billion items of clothes! This can't go on. At Unfolded we're on a mission to take on fast fashion. We make sustainable clothes without all of this waste and do good with the savings. What good? With the savings we offer you amazing quality at a great price, pay garment workers better and fund kids near our factories to learn to read and write. Yes - delivery takes longer but it's worth it for the planet, the people who make our clothes and you! Join 75,000 other women shopping better at ThisisUnfolded.com


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Beautiful dress

I am extremely happy with the dress I bought, it is beautiful, a lovely vibrant print, good quality material, all at a reasonable. It is also supporting others in employment and education, a win win situation. Although I waited a while for it to arrive, the company kept me updated and once shipped, it arrived within days. I have immediately ordered a second dress from This is Unfolded and there will be more to come.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

The support I received was ⭐️⭐️⭐️⭐️⭐️
My concerns (after receiving what now appear to be scam emails) were thoroughly investigated immediately after receiving my query and reassurance / answers were given within a very short time frame - late on a Friday evening!
That is excellent service 👏

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful fabric and finish and superb company ethics

I loved the look of the dress and the ethics of the company but wasn't sure what the quality would be like. I have to say it exceeded my expectations! The fabric is really beautiful and the finish really is top quality. I was informed all the way through of the progress of the cutting, making up and quality control as well as expected delivery. I've never had that before and was really impressed! This is a top company and I love my dress!!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

A company that makes you look and feel good - what’s not to love

My second order arrived today. The ordering process is easy and the communication afterwards is great. They are clear about where the order is and when it will be ready. The quality of the dresses is high, both fit very well and look stylish- plus they have pockets! Then there are the benefits of ordering from a company that really prioritises sustainability and improving lives. I will order more son.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I found unfolded on Facebook I was…

I found unfolded on Facebook I was amazed at what they do there clothes are amazing the style are lovely the materials are soft comfortable and fit well , I ordered one of the maddie dresses it’s so nice and very flattering.
will be ordering more thank you unfolded 🥰

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company - now the proud owner of 4 dresses, a jacket and a pair of trousers.
Was a little wary at first - particularly waiting for the first dress - but have always been complimented when wearing. Great quality, sizes accurate.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful, flattering styles, superb quality of clothes and lovely customer service. And pockets!!!! The only downside is that you have to wait but the updates were frequent and the dresses were so worth waiting for. I’ve had more compliments for my Unfolded dresses than the rest of my clothes put together!
I love their ethos and their efforts to be good to the environment and support those less fortunate than us. Highly recommended, for the patient shopper!

12 December 2025
Unprompted review
Rated 4 out of 5 stars

A little disappointed in my dress

EDIT: Excellent customer service, they reached out offering a few different options of how to make it right and all sorted within 24 hrs.

A little disappointed in my dress. It looks so pretty but the quality isn’t worth the money you pay in my opinion. The stitching isn’t straight at the hem, one of the puffy shoulders is slightly higher than the other which looks odd when worn and the elasticated part at the bust bunches outward weirdly making it look like a lump. For the price and the fact you have to wait SO LONG for the dress, I won’t be ordering again.

16 March 2026
Unprompted review
This is Unfolded logo

Reply from This is Unfolded

Hi Em,

That sounds like an issue has got past our QA process - we would love to put this right. If you send us a message on support@thisisunfolded.com we'll get you a refund or a new version sent out straight away!

Thanks,

Team Unfolded

Rated 5 out of 5 stars

I am so please with my Maddie dress

I am so please with my Maddie dress. It's flattering, well made and very pretty! It's also so gratifying to know that the community where it was made, and the people who made it are benefitting too. Love love love!!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Ethical shop with a lovely well thought out range of clothes

It's disappointing to see so many reviews on here commenting on the delivery time or the returns process when these are core aspects of the Unfolded business model and widely advertised throughout. I've been ordering for years and obviously not everything has fitted/suited me - anything that hasn't I've managed to either sell on or I've eventually donated. It's not unusual these days for brands to not pay for your returns, a lot of big brands don't do this either, and personally I'd rather donate an item then send it back to be consigned to landfill. I love the fact that we get to help design each collection. For example, I asked ages ago if the oversized shirts could have tabs added to the sleeves to keep them rolled up and this year's iteration does. Whenever I've emailed to ask questions I've always had speedy replies, and I think people ought to try and bear in mind that this is a small and evolving business that's adapting and learning as it goes along - obviously mistakes are made but they will always try to resolve them for you. These are the only non-see through white t-shirts I've ever found and the dresses are beautifully made and very easy to wear. It's lovely to see a range of heights and dress sizes in the models as well. And they almost always have pockets!

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 17th Dec

Ordered 17th Dec, 12cweeks later apparently its now waiting to go through customs and be put onto a flight. A long time to wait, even if you do get updates. I just hope it fits! Will not be ordering again!

11 March 2026
Unprompted review
This is Unfolded logo

Reply from This is Unfolded

Hi Maureen,

We've requested more info here to understand what has happened here as clearly this is longer than our standard production time for our made to order styles!

Thanks,

Team Unfolded

Rated 5 out of 5 stars

Great clothes made to order

The item that you order are made so there is very little wastage. The company keep sending regular updates as to the stage of your order. My dress Rhiona was beautiful, good fit lovely fabric and even had pockets 😊 the whole process took about 4 weeks.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

First purchase and I'm very happy!

My first Unfolded dress arrived today. It's been 6 weeks, but this is sustainable fashion and that is exactly when I was expecting it. The fit is flattering and the quality is great for the price. I'm very happy with it. I'm size 14 and 5ft 2 so ordered short, which is perfect. Very much looking forward to the second one in my order arriving soon. It feels good to be supporting this business, too.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Daisie dress 5*

I’ve had my Daisie dress for a few weeks now, and words can’t express how much I love it. So easy to wear and wash and, strangely for denim, isn’t a pain to iron. I’ve had so much wear out of this dress already. I was dubious size wise buying online, but the fit is perfect and the colour isn’t fading in the wash.

Thank you so much.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Black Maddie Dress

Honestly this dress is soooo beautiful!! The packaging says ‘good things come to those who wait’ and that is one hundred percent accurate in this case. The material and standard of construction is excellent. It feels lovely and the pockets are a great addition. The time from order to delivery was accurate and the company kept me informed as to progress throughout. I wish I could meet the person(s) who made the dress to thank them personally!

9 March 2026
Unprompted review
Rated 4 out of 5 stars

Lovely clothes but a shame returns are so difficult

I really like the ethics of the company and have bought some lovely dresses, which are very good quality. The customer service is also good but the returns policy is awkward which puts me off buying more as I've bought a few items that didn't fit well, despite buying the same size as other items that did fit. The recommended methods of listing the item for re-sale on the Facebook group or listing for exchange do not work well in my experience. I've now stuck to buying the same dress in different patterns as I know it fits well so I don't have to worry about returns.

6 March 2026
Unprompted review

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