Thocc Exchange Reviews 134

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4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, highlighting the quality, variety, and accurate descriptions. Many people appreciate the fast and secure delivery service, often noting the careful packaging and prompt dispatch. The customer service is frequently described as exceptional, with reviewers commending the staff for their helpfulness, responsiveness, and personal touch, including handwritten notes. Consumers feel that the company genuinely cares about its customers and the products it offers, making for a highly satisfying overall experience.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently report that products are exactly as... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy and smooth... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and genuine care.... See more

Reviews shaping this summary

I got recommended this company by a friend for being super friendly that was so true. I bought what I thought was going to be a random selection of key switches but they emailed me directly asking wh... See more

Company replied

Customer service is second to none, Not long found their store now three orders in. They have all been seamless with a genuine personal attention to detail that is really appreaciated and rare these... See more

Company replied

Great prices, amazing customer support, great selection, and fast+free shipping options. These guys really care about the hobby and the people who purchase from them, and the hand-written piece o... See more

You really feel like so much love and passion goes into what they do. I bought switches for my first mechanical keyboard last month and they came beautiful packed and with a lovely letter too. Great t... See more

Company replied

Company details

Written by the company

The Thocc Exchange is a global retailer of custom mechanical keyboards and accessories focussed on delivering exceptional service and availability. The store is run entirely by Matty, the founder and his two Boston Terrier dogs. We set prices based on fair market value not promotions, and we listen to our customers requests and feedback. Thank you for your feedback here on Trustpilot, it really helps us grow.

Contact info

United Kingdom
thoccexchange.com

4.9

Excellent

134 reviews

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The product was exactly what I was looking for, the delivery was fast and the switches were packed beautifully (colour coded packing prettiness too!). The little hand written note saying thank you was an excellent touch too. I will definitely be back.

7 November 2024

Reply from Thocc Exchange

Jan 4, 2025

YAY! Love the title of this review haha. Glad you noticed the colour coding :) Cheers Chris

Nov 10, 2024

Thocc exchange always goes far and…

Thocc exchange always goes far and beyond to make sure you get what you need. Matty is a great guy and has a overwhelmingly big stock but Matty will always help pick out what’s best for you

3 November 2024

Reply from Thocc Exchange

Jan 4, 2025

Thanks Dean, really appreciate you my friend <3

Nov 8, 2024

Great store!

Great store that helped me out with finding the perfect switches for my new keyboard.

Highly recommend to anyone looking for keyboard bits and pieces.

1 November 2024

Reply from Thocc Exchange

Jan 4, 2025

Really happy you found the perfect switches for you. It's so important when you have a lovely new board. Thanks Will!

Nov 5, 2024

Wonderful as always

Wonderful as always! Waiting for my next purchase

28 October 2024

Reply from Thocc Exchange

Jan 4, 2025

Always love seeing your name pop up Adil thank you for all your support

Nov 4, 2024

Excellent all round

Excellent all round. cant fault a thing!

28 October 2024

Reply from Thocc Exchange

Jan 4, 2025

Great to hear Daz thank you for sharing :)

Updated Oct 20, 2024

Fast delivery for a nice package at affordable prices !

Nicely personnalised package, very fast delivery, fine prices, really hard to find anything bad to say haha :)

8 October 2024

Reply from Thocc Exchange

Oct 18, 2024

Thanks Romain! Appreciate it very much

Oct 16, 2024

Great

Great vendor, highly recommended.

8 October 2024

Reply from Thocc Exchange

Oct 17, 2024

Excellent service and friendly communication. Would definitely use again for UK supply of keyboard components.

25 September 2024

Reply from Thocc Exchange

Oct 7, 2024

Thanks so much for this review friend! <3 Always here to support

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