Thomas Cook-reviews 

Operating disgracefully since 2003..... The worst customer service I have ever encountered and a company with no morals what so ever.
So I book a flight through Thomas Crook airlines via Bravofly.
Thomas Crook airlines change the flight times by an hour which forces me to get a taxi at both ends of my journey, cost of the 2 x taxis is more than the £116 cost of flight.
Bravofly send me an email asking if I want to keep the flight or cancel it and get my money back, so I ask to cancel it and get the refund.
After being lied to by both Thomas Crook airlines and Bravofly and then Thomas Crook customer service stating that their their booking team had made a mistake and Bravofly ringing me to say I would have an answer in 48 hours... 3 weeks goes by and I today receive the following :

Further to your request, we regret to inform you that the airline, in
accordance with their terms and conditions, will not provide any
modification free of charge or refund for the schedule change made to your
booking.
We have therefore confirmed the former flight schedule, according to our
previous message.
Please accept our apologies on behalf of the airline for any inconvenience
this might have caused.
Best regards,
Customer CareTeam
Bravofly

Obviously Thomas Crook airlines and Bravofly are in cahoots and after 3 weeks I would have expected a more positive outcome.
Please, please, please avoid this company like the plague
Only wish I had checked their ratings before I booked and I will never use either of them again ever.

First time we have booked a Thomas Cook flight and all went reasonably well. Going by other reviews maybe we were just lucky, but got no compaints on our part. Flight was on time, pleasant crew, comfortable seats.

We had booked a holiday to the Maldives about a year in advance as this was a very expensive holiday for us. Thought we would go all inclusive as didnt want any other extra expenses. A couple of months prior to our holiday Thomas Cook informed us that our original flights had been cancelled and we had to pay the extra cost to be able to go on holiday, even though at this point we had paid all of our holiday, not expecting any other costs. Not wanting to loose the near £3500 we paid we had to pay the extra. On another experience, we saw an advert in the window at the Biecter branch for £99 to Paris. We we enquried inside the card was advertised incorrectly and it should have been £299. The manager was so rude and made no attempts to apoligise. I would never book with this company.

Booked with Thomas Cook to celebrate our 1st year wedding anniversary and it was the worst mistake we ever made! The flight was supposed to leave at 9.30am(we were at the airport from 6.30am) and we kept getting delayed with no justication or realist time we were going to leave......actually took off at 2.45pm which then made us cancel our restaurant reservation. At the airport was given a £10 voucher between 2 of us to get lunch....it cost me £30 at the prices they charge. Didn't actually arrive at our hotel in sharm el-sheik till 11pm and were supposed to be there at 5pm.....would never book with them again.....staff on the plane were rude, blunt and of no customer service skills......should have booked with Thompson like we did last year.......never again Thomas Cook!!!!

We have been disappointed with the car hire through Thomas Cook with Firefly who over charged us when collecting the car to include service charges and other fees that are compulsory to them. It felt more like a ransom. They also failed to provide us with an infant seat pre-ordered with them putting my 5 months baby at risk. Never book again with Thomas Cook. The lack transparency, care and quality of service. Negligent in every aspect.

First of all I booked with Thomas Cook back in November 2014 to travel in August 2015 and paid the high deposit I hav just received a reminder that my full balance is due 13 th may 2015 that is 14 WEEKS before I go on hol I wasn't informed of this wen bookin I though it would be a max of 12 weeks a lot of other company's are a lot less than that I asked if I could pay the balance a week later and they said I would get a £25 charge which I find disgusting as I've paid over £1000 for this holiday they also won't pay comp for a 7 hr delay that was there fault I am disputing this. Also because I booked hol in store I cannot pay my balance on line to I hav to travel to town to pay over the phone is a premium num also to speak to any one about my bookin is a prem num why carn,t they hav a normal num and to finish the website it absolutely rubbish I will NOT be booking with Thomas Cook again

Returning back from Haraklion, Crete on 1st May 2015 for 15:00 flight to Manchester only to find that original flight via Condor (chartered by Thomas Cook) was cancelled. Passengers were told to board a half empty Thomas Cook flight to Birmingham international where two coaches had been laid on to transfer them to Manchester Airport.

Passengers were informed that the Condor flight was cancelled due to technical problems however is soon became apparant that, alledgedly, it was cancelled to save Thomas Cook money, it was no coincidence that there was a half empty Thomas Cook plane with enought seats to take the Manchester passengers waiting on the runway.

When we arrived at Birmingham International the two coaches waiting for us were old, I mean really old, grubby and smelly. The driver told us that they were used for school runs. The journey to Manchester airport was a crawl through numerous traffic jams (imagine it was Friday evening on a May bank holiday weekend) Eventually we got to Manchester two and a half hours late and the driver dropped us off at the wrong place. There were passengers on the coach who lived in Birmingham so had to drive all the way back down the M6, God knows what time they got home.

Thank you Thomas Cook for spoiling what was, until then, an enjoyable holiday. What ever has happened to the reputation you once had for quality, and putting the customer first. Needless to say, you have lost two future customers.

My wife and I flew with Thomas Cook Airlines from Manchester to Varadero, Cuba, departing on 10th April 2015 and returning 24th April. We have flown with Thomas Cook Airlines several times over the years - NEVER AGAIN!
We have noticed, over the last few years, the airlines practice of offering the opportunity to pre-allocate your seat by paying an additional charge. So we've waited for the airlines to start deliberately splitting couples and families up.
It's started!
At check-in at Manchester Airport, we were allocated seats next each other. However, one of the cabin crew came down the aisle followed by a couple, and told me "there has been a mix up at check-in, these people have paid for your seat". I showed her my boarding pass, clearly printed with my seat number, and explained that everybody on the plane had paid for their seat! She told me that these people had paid extra to pre-book their seat, my argument wasn't with them and I gave up my seat, to sit in the row behind my wife. The member of cabin crew explained that - according to Thomas Cook Airlines definition - this was classed as "next to" my wife! These seats were in a central 3 configuration, and the lady next to me, in the middle seat, told me her husband was five rows back! The lady on the other end of the three told me she had asked for a window seat next to her husband, she was placed in an aisle seat two rows in front of her husband!
The return flight started in similar vein. We were allocated seats in rows one behind the other. These were in a middle four configuration, so imagine my reaction when we found that my wife was seated next to family of three, and I was in the row behind next to a couple. Simple solution - I waited until the passenger arrived for the remaining seat next to me and asked him if he would swap with my wife, which he was only to glad to do. As we were doing this, we found out that half the plane had swapped seats in order to sit with their friends and families. This Mass Musical Chairs totally confused the cabin crew, who had no idea who was where.
Add to this the fact that you now have to pay for headphones, pay for entertainment, pay for meals (this was a joke, the cabin crew had a list of who had ordered meals, but this bore no resemblance to the seating list they were supplied with). Eventually, they just handed out meals to anybody who wanted one!
Sorry, Thomas Cook, you're losing customers with your greed. Even Ryanair tell you in advance you're going to get ripped off - they don't pretend it's anything else, certainly not a benefit or an upgrade which you are trying to pretend you are "offering".
Never again!

I've used Thomas Cook a number of times & haven't ever had a problem. My last trip was to Egypt and the hotel was amazing, a huge selection of food which was what I had requested prior to booking. The reps were brilliant & I'm looking forward to my next holiday with them.

I booked a one-week holiday online via Thomas Cook and all went exceptionally well. I have no problems with them.
However, from other posts it would appear that problems are not taken seriously by the company, and that its staff are badly trained, ill-informed or simply do not care.
The measure of a GOOD company is how well it resolves customer disputes - it is apparent that Thomas Cook fail badly in this respect.
That said, however, my personal experience was absolutely fine, and I think it only fair to reflect this in my 5-star marking.

Thomas Cook is a shady business disguised with a prestigious name. We are in fact currently still in a tassel with them and they know that they have us by the balls, given that we have paid a percentage of downpayment for a trip to Mauritius.

Having dealt with many other travel companies over the years, we had no problems until our unfortunate choice of working with Thomas Cook.

Well, all we can say is, rob us now, but NEVER again!

Went into branch and ordered a florida holiday for the family. Told the assistant we wanted a hotel on international drive that was close to all attractions and offered free transport to all theme parks and were told rosen inn international. I asked the sales assistant does it definately have free transport or shuttles to all the theme parks inc disney and was told "free shuttles to ALL major theme parks" so we booked it.
Apon arrival we disvovered we had free shuttkes to wet and wild (across the street) unversal studios and islands of adventure (10 mins walk away) and sea world (included in our I ride passes) when I asked aboiut disney was informed that a shuttle is available but at a cost of 18 dollars each (even my 9 yeat old daughter was charged full price) we had bough the 14 day hopper pass which has all 4 parks and 3 water parks on it. So that would be 7 times 54 dollars to see them all. We had to choose the important parks and prioritize transport company ony picks you up for return home at 6pm or 11pm we arranged 10pm to see firework show on one occasion and were left there til 10.40pm with a 9 year old. Also were promised free acess to wet and wild and I had to chase thomas cook rep for a week to get our passes. We xomplained to thomas cook about the misleading sale of their agent in branch and were told it would be investigated. After a month I chased them up for a rwsolution only to be told they spoke to sales girl and she says she didnt tell us "all major parks" when I had asked I asked her 3 times and she repeated it 3 times. I appealed and wss told they wont accept the appeal as they believe its resolved. Wont be using thomas cook again as I dont like being lied to or having several hundred pounds worth of hidden costs landed on me.

Got a quote for flights and told them we would think about it and to hold them.When trying to book it, nobody would help us or call back. The lady who helped us was off so nobody chased it up. She called us when she came back to work and said she would confirm all the details. Several hours later she called back and said the information was wrong and she didn't know how they got the prices they quoted. Complete waste of time and poor communication. Wouldn't expect this from such a reputable company.

Ordered money on internet got confirmation email went to pick up and was told they had no money.. Euros!!
Complete waste of time with a bad attitude thrown in for free.
PS
Don't bother going to their customer service as will put you in an online queue for ever and there is no email address either.