Thomas Cookie Co Reviews 

384
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally delicious taste, high quality fresh ingredients, and the wide variety of wonderfully indulgent flavours available across the entire menu. People also consistently highlight the remarkably fast and reliable delivery service alongside careful packaging that ensures every single sweet treat arrives in pristine condition. Consumers deeply appreciate supporting a small family-run business while easily navigating the straightforward online ordering processes for their favorite baked goods. Many loyal reviewers note that these delightful baked goods make wonderful personal treats as well as perfect gifts for birthdays and special celebratory occasions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the rich flavors, quality... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the process is consistently simple,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrive promptly... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievably good cookies & cookie cups. Stumbled across Thomas Cookie Co at the Hampton Court Winter Fayre where I bought myself a pistachio, dark chocolate, and smoked sea salt cookie and I have not... See more

Rated 5 out of 5 stars

Our whole household are die hard Thomas Cookie fans! I buy them for friends and family whatever the occasion, be it new home, birthday, Christmas etc! I guarantee any purchase from Thomas Cookie will... See more

Rated 5 out of 5 stars

We have ordered from Thomas Cookie many times now and have never been disappointed. The ordering process is simple, the delivery is always fast (or on time if we select a date) and the treats are alwa... See more

Rated 5 out of 5 stars

I have used Thomas Cookie Co. several times now. Can't praise them enough. Firstly the cookies etc. are simply amazing! Delicious doesn't even begin to cover it!! The service is truly exceptional.... See more


Company details

  1. Bakery

Written by the company

Thomas Cookie Co creates gourmet cookies with a difference. Using an old family recipe and method that has been modified and perfected over many years, we have produced a range of cookies that will delight those with a classic sweet tooth right through to modern day foodies. We are currently selling our Classic and Premium ranges of cookies in farmers markets throughout Kent and have been supplying cookie packs to networking events and corporate meetings. Feedback is becoming increasingly difficult to decipher, usually consisting of something like: “Mmmm, mrrmph, oh my god.” And sometimes we’re not sure whether to provide a napkin or medical attention. But our customers keep coming back for more. So we think we are doing something right!


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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4.9

All reviews

(384)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Just love this company

Just love this company! The treats are absolutely delicious, made from really good quality ingredients and the best thing is you are buying from an independent company. Can’t wait to crack open the cookie dough advent calendar 😁

22 November 2025
Unprompted review
Rated 5 out of 5 stars

I have been buying from Thomas Cookie…

I have been buying from Thomas Cookie for a couple of years. The cookies are super delicious and loved by my family so much. Moreover, Thomas Cookie take great care in packaging and delivery to make sure the cookies always arrive in perfect condition and on time. This is why I keep buying from them!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Tastes Amazing

I have been a Thomas Cookie customer for many years since discovering them at a food festival. Being able to order these goodies online is great as I don't get out to food festivals/farmers markets since our family expanded to continue to support this small family business in person. The cookies and every product we've tried are simply delicious. I have a particular weakness for the cookie cups and my eldest boy loves the smores. I would highly recommend trying these sweet treats, you won't be disappointed and would also be supporting a very deserving family business.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic products and amazing service

Yet again the sweet treats were amazing. As a returning customer I can’t recommend these cookies, brookie cups and cookie cups enough. So many flavours to choose from and now you can choose your own delivery date which is perfect. I arranged for my last order to be delivered on the day we returned from holiday as an end of holiday treat.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Perfection!

We have ordered from Thomas Cookie many times now and have never been disappointed. The ordering process is simple, the delivery is always fast (or on time if we select a date) and the treats are always absolutely delicious. Great as treats for us and we buy as gifts for others too - which is a super simple process. Reasonably priced for the amazing quality and nice to support a family run business

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great cookies, great service

Fantastic birthday giant cookie cake! Great customer service and communication. The cookies are always yummy, that's a given, but the service is 100% too.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Most excellent……..

I had seen cookie cups a lot online and wanted to see what they were all about, so I found Thomas cookie co online and ordered cookie cups and brookies. Well I was most impressed! They were lovely taste and texture and were lovely! In fact slightly addictive! I was surprised as I’m not a lover of brownies but these were just perfect.
Ordering was easy and delivery was spot on. I have already put in a second order!!!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Very tasty and quick delivery

I have ordered number of times , as presents for others and also for us at home. Everything is so tasty , the brookies are our favourite! I would 100% recommend!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company to work…

Absolutely fantastic company to work with. All their lovely products are first class and unique. I have ordered many times, and will keep returning for more. Customer service is also amazing. Highly recommend trying everything they offer, you won’t be disappointed!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love Thomas Cookies

Absolutely love Thomas Cookies. We are regular customers and usually treat ourselves to a box whenever there's a special occasion or a special offer that's too good to resist. The cookies always arrive when we expect them to, and are always absolutely delicious. Would recommend to anyone.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

As always

As ever, delicious products in great packaging. Great to see new products being added. Freeze brilliantly, I always keep some for when grandchildren come. The repeat business Thomas gets speaks volumes. Long may they continue to be baked! 🥰

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Delicious treats

This is my second order and I think we have now tried nearly the whole range of goodies from Thomas Cookie Co, they all taste amazing (especially warmed for a few seconds in the microwave) Ordering is easy and it’s great that a date of delivery can now be selected. I would highly recommend all their delicious treats & they would make great gifts.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Huge fan of these guys

Huge fan of these guys! An ex colleague gifted me some of TCC cookie cups and from that day onwards I was hooked! Although the waistline won’t let me buy them on the regular, I always choose to gift others with their cookies. So delicious - you will thank yourself for putting an order in (trust me).

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Three simple things to know about Thomas Cookie Company.

Three simple things to know about Thomas Cookies.
1. All the cookies taste delicious ( I have sent lots of them to different people over the last five years!)
2. They arrive freshly made and within a few days of ordering them, in my experience.
3. It’s a small company who hasn’t sold out - and this means the prices make sense for what you receive and there is a real personal touch.

1 August 2025
Unprompted review

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