Thomas Estate Agents Reviews 28

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Jonathan, Lauren and the whole team have been fantastic with the sale of amy rental property. They gave excellent advice and helped arranged contractors to fix issues and took all the stress out of t... See more

Rated 5 out of 5 stars

We bought our first home through Thomas Estate Agents, and they truly went above and beyond for us! Nothing was ever too much trouble, and they even did things they didn’t have to just to make the pro... See more

Rated 5 out of 5 stars

Great estate agents! Jonathan provided great advice knowing what our house was worth allowing us to get asking price from the first viewer. Abby was amazing guiding us through the selling process an... See more

Rated 5 out of 5 stars

Sold my home and purchased a new home with Thomas Estates recently. Service was outstanding from start to finish, even when I was being a bit of an impatient girly. Supported me through each step of t... See more

Company details

  1. Estate Agents

Written by the company

When it comes to the property market, you need relevant information to make the best decision for yourself and for your family. Thomas Estate Agents is a full service estate agent provider. Our objective is to help you achieve your goal, whether it's buying, selling or renting. Our friendly, experienced team will help you navigate any market to find the best possible route based on your goal. All staff are Rent Smart Wales trained. We would love to hear from you. To learn more about us, please call us on 01443 434091.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

Very happy customer

Jonathan, Lauren and the whole team have been fantastic with the sale of amy rental property. They gave excellent advice and helped arranged contractors to fix issues and took all the stress out of the process, all for half as much as the bigger National companies.
I would use them again in a heart beat!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic 5 star service

We bought our first home through Thomas Estate Agents, and they truly went above and beyond for us! Nothing was ever too much trouble, and they even did things they didn’t have to just to make the process less stressful for us. Communication was brilliant, we could always get through to someone straight away, and every team member was so friendly and helpful. We’d highly recommend them to anyone buying or selling a home!

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Appreciation

I wanted to take a moment to extend my heartfelt thanks to you and your team for the outstanding support and professionalism you demonstrated throughout my tenancy at 16 Oakland Terrace Ferndale and especially during the recent move-out process.

From the very beginning, your responsiveness and helpful attitude made the experience of renting the property a smooth and reassuring one. Whether it was handling maintenance concerns, addressing queries, or providing timely communication, your approach always reflected great dedication and care. It truly made a difference knowing that we could rely on someone who was both approachable and efficient.

I also want to thank you for making the check-out and final stages of the tenancy as stress-free as possible. Your guidance throughout the process was clear and considerate, which helped ensure that everything proceeded without unnecessary delays or confusion.

Furthermore, I’d like to confirm that we have received the initial tenancy deposit. I appreciate the prompt processing and transparency and I am genuinely grateful for that.

It's rare to come across estate agents who go the extra mile for tenants, but you certainly did, and it did not go unnoticed. I would not hesitate to work with you again in the future should the opportunity arise.

Wishing you continued success in your work, and once again, to every member of the team thank you for all your help and support over the course of the tenancy.

Best regards

13 September 2025
Unprompted review
Rated 5 out of 5 stars

A breeze

Jonathan and the team have been excellent throughout the whole process and working with Thomas estate agents has made my experience as a first time landlord a breeze. Would recommend. Thank you team!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Jonathan and the team were…

Jonathan and the team were professional, honest, considerate and sensitive to my circumstance. I felt listened too by all the team and felt they acted in my best interest. I would without hesitation recomend them to anyone who wants too buy or sell thier home.

Ali Jones

2 March 2025
Unprompted review
Rated 5 out of 5 stars

If all estate agents were as good as…

If all estate agents were as good as Abby and the team at Thomas Estate Agents, buying a house would be no more stressful than buying a new pair of shoes. Kind, attentive and kept me updated on the progress of the purchase at every stage. Couldn't be happier with their service.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy, professional and solution-driven

We've been investing in properties in the UK for the last 6 years. Since 2018 our portfolio has been managed by different property management companies. 6 years later we put all our properties under Thomas Estate Agents, which is a testimony of their professionalism, hard work and trust built over time.

We are planning to grow our portfolio further and continue our business journey with Thomas Real Estate.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Thank you team Thomas

Thank you very much for your kind guidance and quick response when I asking about something the journey of bying my dream home.I appreciated it.Thank you team Thomas specially Abby and Andrea.I would highly recommend this company to others

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Full asking sale and purchase of new property, December 2024.

Sold my home and purchased a new home with Thomas Estates recently. Service was outstanding from start to finish, even when I was being a bit of an impatient girly. Supported me through each step of the process with patience, additionally helping facilitate a seamless transition between both properties on the day of the move. Went above and beyond on countless occasions and kept me informed, with regular progress updates on the phone and by text/email. Got full asking price straight away. So so grateful! Thank you, Thomas Estates. 5 star service, have recommended to friends, colleagues and on social media already!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team and wonderful people

Amazing team and wonderful people. So kind and understanding.

The whole process of selling my house was brilliant thanks to Thomas Estate Agents they helped more than my solicitor and would always reply to emails and phone calls straight away.

Going anywhere else would be a mistake.
If I ever need an Estate agent again I won’t need to think twice.

10/10 will recommend to family and friends.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Abby in the office was very helpful and provided a 10/10 service. Sold and complete before 6 months. Very happy!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, from valuation through to handing the keys over, even though a height of stress the experience was perfect. I felt like the customer came first, always kept up to date, always called back and built some solid relations with all in the Ruddington office - would definitely recommend.

19 April 2024
Unprompted review
Thomas Estate Agents logo

Reply from Thomas Estate Agents

Thank you for your review however I believe this may be intended for a different agency as we do not have a Ruddington office. I'm sure their comments were well earned and would love to hear them directly.

Rated 5 out of 5 stars

Great estate agents

Great estate agents! Jonathan provided great advice knowing what our house was worth allowing us to get asking price from the first viewer. Abby was amazing guiding us through the selling process and keeping us updated with everything going on.

Amazing estate agents, couldn’t recommend enough!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Whilst looking for our first family home…

Whilst looking for our first family home, I found Thomas Estate Agents to be one of the best in the area. The communication was fast and the agent was totally transparent with us about the properties we viewed. I would highly recommend them :)

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Really fantastic local estate agent

Really fantastic local estate agent. Recently purchased an investment property through them and the whole team were excellent from start to finish. Looking forward to working with them again in the future. Thanks all.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with one of the best agencies I've come across. From the initial viewing to moving into the property, the entire process was remarkably swift, taking only 9 days.

What stood out to me was the agency's commitment to keeping me informed every step of the way. Communication was seamless, and I always felt in the loop regarding what was happening and what the next steps would be.

Overall, I'm highly impressed with the efficiency and transparency of this agency. If you're looking for a hassle-free experience and a team that values clear communication, I wholeheartedly recommend them.

Kudos to the lettings team!

12 January 2024
Unprompted review

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