I know they’re famous for good rates according to online reviews. But my experience was a little off. I prebooked my amount and went to the shop towards the closing time like 15min before. The shop wa... See more
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See what reviewers are saying
Fast, reliable & competitive service. Ordered online and picked up a few hours later. INDONESIA RUPIAHS: rate was slightly worse than competition. EUROS: rate was slightly better. W... See more
Ordered online and then phoned to amend the order. Extremely helpful. Excellent exchange rates and no waiting for the currency. Would always go to them. This was the Liverpool Street branch in London... See more
Always use thus travel bureau as convenient to work and good rates The female cashier was polite and friendly despite having to deal with rude customers who left it to 2 mins before closing to coll... See more
Company details
- #28 of 32 best companies in Currency exchange service
- #35 of 47 best companies in Money transfer service
Written by the company
We’re a leading Travel Money retailer in London. Offering fast, simple and secure foreign exchange services. Buy & sell a wide range of currencies at great rates, 0% commission and no minimum spend. You can also send money internationally via Western Union in-store. Our extensive UK network of stores and agents makes it easy to find a store near you. We’re rated as excellent rating on TrustPilot.
Contact info
15 Galena Road, Hammersmith, W6 0LT, London, United Kingdom
- +44 3316 303 202
- customerservices@no1currency.com
- thomasexchangeglobal.co.uk
4.4
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Had excellent service from experienced staff Mr Shahzad, would definitely recommend their services
24 December 2025
Unprompted review
Best rates on line, simple and quick
Best rates on line. Simple to order and collect in super quick time.
Staff always friendly and efficient.
18 November 2025
Good service and rates
I use this currency exchange for all my overseas trips. Staff are always helpful and friendly, my orders have always been ready for collection and the rates are competitive. An all round good experience.
18 November 2025
Straightforward to make online purchase…
Straightforward to make online purchase and ready for connection swiftly
17 November 2025
Best FOREX rates in the Putney area
Best FOREX rates in the Putney area. To obtain the best rates, reserve your currency online before visiting the Bureau. Do not just turn up.
17 November 2025
Have been a customer for over 15 years…
Have been a customer for over 15 years with Thomas so nothing changed but better in their services.
17 November 2025
The best
I used to exchange my money at the bank, post office or abroad. Since I started using thomas exchange I got the best rate, easy to use online order service and lovely staff, especially the Hammersmith branch. What not to like?
17 November 2025
Wonderful ecperience
Fast service, good rate among competitors and availabilite of branches
17 November 2025
Always great rates and great customer…
Always great rates and great customer service
18 September 2025
Unprompted review
Very good service but the internet…
Very good service but the internet connection went off and I have to wait.
I was politely advised to go and come back later witch was not convenient .
20 October 2025
Order was ready for me and staff member…
Order was ready for me and staff member very friendly
19 October 2025
Very helpful
Very helpful
Ensured I had small denomination notes
Sorted out any issues with fx rate
Would use them for all currency in future
18 October 2025
Easy to order - good rate
Easy to order a good rate and easy to collect. Always reliable
18 October 2025
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