I have shopped with Thomas Royall for a number of years. The shorts are great quality at a really reasonable price. What makes them stand out is their customer service. My recent order was supposedly... See more
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See what reviewers are saying
There is no substitute for proper euro fashion! Lots of cheap brands in the States making knock off euro swimwear, but there is no comparison to these. Pretty average price tag for a luxury brand,... See more
Shorts are great and the price match was appreciated, so all good in that respect. Postage took a bit longer than expected so I emailed the team. I got a bit of a sharp response saying that you would... See more
Company replied
Absolutely great service, came in just a couple days. Fit is perfect & the quality of the shorts is easily on a par with Vilebrequin but at a much more affordable price, will definitely be ordering ag... See more
Company details
Written by the company
Designer Swim Shorts like no other. Exclusive designer swimming trunks offering unique graphical prints, vibrant colours and bold blue waist band from Thomas Royall.
Contact info
PO Box 3011, RM7 1TT, ROMFORD, United Kingdom
- Customerservice@thomasroyall.com
- thomasroyall.com
Great product and service .
24 May 2020
Unprompted review
Reply from Thomas Royall
Hi Lindsay, thank you for your review. We hope you'll be able to get out in your TR's as lockdown eases!
Thanks
The TR Team
Very good quality T-shirt’s
Very good quality T-shirt’s , very happy with all , the service , delivery oerfect
23 May 2020
Unprompted review
Reply from Thomas Royall
Hi Michael, thank you for taking the time to post your review. We are so pleased you like them!
PS. Remember there are 4 colours and a MAY DAY discount currently on!
Excellent service
Excellent service . Quick turnaround . Love the product
14 May 2020
Unprompted review
Reply from Thomas Royall
Hi Ian,
Thank you for your order and review. We truly appreciate every order we receive and our customers who are supporting TR during the current pandemic. Maintaining a top quality service in a safe environment was priority, we are delighted to see this is going to plan.
With the UK weather heating up (whilst most travel abroad is a long way off) we hope you'll be the best dressed at the garden summer BBQs over these next few weeks/months :)
Many Thanks,
The TR Team
Fabulous quality and excellent …
Fabulous quality and excellent service. Highly recommend.
11 May 2020
Unprompted review
Reply from Thomas Royall
Hi Debby, thank you for your review. We are so pleased to hear you love our collections as much as we do. We truly appreciate the support of our small business, especially during these uncertain times.
Perfect in every single way
Very very satisfied. Good updates and good timing. Quality fit and material.
11 May 2020
Unprompted review
Reply from Thomas Royall
Hi Joe, Thank you for taking the time to review our product & service. We are striving to maintain business as usual and seeing our customers happy with our efforts makes it all worth it!
Reply from Thomas Royall
Hi Jack, thank you for your review. We aim for our customers to feel happy with all aspects of our service from start to finish!
Many Thanks,
The TR Team
The 2 tshirts were of good quality
The 2 tshirts were of good quality. Will definitely buy from you again when I see something else that I like
9 May 2020
Unprompted review
Reply from Thomas Royall
Hi, thanks for your review. It truly means a lot to us that our customers love our products as much as we do and share TR with their friends!
Many Thanks,
The TR Team
Adult size was fine bu the boys shirt…
Adult size was fine but the boys shirt came up small he is just 12 and 12-13 normally fits fine. It is a shame as the quality was very good
9 May 2020
Unprompted review
Reply from Thomas Royall
Hi Des, thanks for your feedback. We are aware of the size discrepancy with regards to our past season boy's collections. This was reviewed during the company takeover last year and sizing has since been corrected. Season's from SS20 onwards will be true to size and as expected.
Many Thanks
The TR Team
Very pleased good service and top…
Very pleased good service and top quality garments
9 May 2020
Unprompted review
perfect
Very quick and responsive service! Also very good quality clothing
5 May 2020
Unprompted review
Reply from Thomas Royall
Hi Thomas, thank you for taking time to review our product & service. We hope you enjoy your products as much as we enjoy creating them.
Remember to tag us @thomasroyall #TRstyle to feature on our Instagram page!
Great looking items but sizes disappointing
Great looking items, great feeling material. Was really pleased. Am equally let down as I bought two pairs of swim shorts in different styles and both the same size, however there is huge difference in size/fit. The tassle shorts fit great but the button/zip flip are a LOT smaller and there's no way they are the same size.
5 May 2020
Unprompted review
Reply from Thomas Royall
Hi Damian, thank you for your feedback. I will pass this back to the team to review the item returned to rule out any possibility of a fault with this pair.
We do advise that some customers may want to size up when purchasing the button popper waistband style short (named George & Billy) compared for the drawstring waistband. This is due to the slimmer, more tailored fit of these styles. We apologise for any misunderstanding.
Our returns team will process your return as quickly as possible and have your larger size sent out on Next Day Delivery service.
Thanks,
The TR Team
Very easy
Very easy, quick and efficient. I had no problem getting my discount code sorted. Sent email explaining problem with ordering, had a reply the same day, ordered the next day and item was delivered 3 days later. Will be buying from TR again.
30 April 2020
Unprompted review
Reply from Thomas Royall
Hi Gary, thank you for your review. We are thrilled to hear you had such a great experience with TR, we expect nothing less from our teams and aim to provide the best service possible.
We look forward to seeing you with us again! Stay safe.
The TR Team
Great fit & quick delivery!
Ordered 3 T-shirts and the fit is great! Delivered with a day also, didn’t pay for next day delivery so was very happy with the products & speed in which they came! Will definitely be using Thomas Royall again!
26 April 2020
Unprompted review
Brilliant Service and quality i…
Brilliant Service and quality i definitely will be ordering again 5 star
26 April 2020
Unprompted review
Reply from Thomas Royall
Hi Russell, thank you for taking the time to review TR. We are so glad that hear we surpassed all expectations and can’t wait to see you again with us soon!
Great service and really happy with my…
Great service and really happy with my new clothes. Looking forward to wearing them when we can eventually come out of lock down and get away on holiday. 👍
25 April 2020
Unprompted review
Reply from Thomas Royall
Hi Danny, thanks for your great review. We can't wait for those days of "freedom" to come either.
We love customer pics! So please remember to tag us @thomasroyall #TRstyle #TRtravel
Great product and delivery service was…
Great product and delivery service was smooth considering the difficult situations the country is in
23 April 2020
Unprompted review
Excellent Customer Service
Really happy with the T-shirts and excellent customer service/delivery time. Thanks
21 April 2020
Unprompted review
Excellent customer service
Excellent customer service, delivery and quality of items is brilliant
21 April 2020
Unprompted review
Reply from Thomas Royall
Hi Jo, we're so glad we exceeded your expectations on all fronts. Thank you for supporting our business, it means the world to The TR Team!
Excellent service as always
19 April 2020
Unprompted review
Reply from Thomas Royall
Hi Chris, Thank you for taking the time to add your comment. We love hearing our customer’s feedback.
Brilliant After-sales service.
I have bought several items over the last 18 months. T Shirts and Swim Shorts. I have recently had an issue with a t shirt, I emailed on Thursday last week, and this morning a brand new t shirt was delivered. Brilliant after sales service. Thanks
15 April 2020
Unprompted review
Reply from Thomas Royall
Hi John, thank you for your kind words. We are pleased that you have been happy with our service and products over the years.
At Thomas Royall we aim to grow a “family” (not just a one time customer) and are so very pleased to have you as a member of ours.
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