Sales, pricing, product quality, & installation was fine, which is why I came back to TC after I moved into another house. But what I experienced from the service department to fix my slider screens... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The product is excellent, solid, and durable feel and look. Very satisfied with that. The caulk lines are perfect. Installation was done with precision and quickly. A 4 star rating was given becau... See more
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Our experience with Thompson Creek was much like giving birth. It's painful at the beginning, but once the windows and door were done, most of that pain is forgotten and we get to enjoy... See more
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Thompson Creek has great windows and their installation is top notch. My only issue was that they cancelled on me the morning of the installation and I had paid someone to help me move furniture out o... See more
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Company details
About Thompson Creek Window Company
Written by the company
Thompson Creek Window Company is the Mid-Atlantic region’s premier home improvement replacement products company.
We have been customizing and manufacturing replacement windows, doors, gutters, siding and roofing in the Mid-Atlantic region since 1980. Our products deliver time and again, improving a home’s energy efficiency and increasing home values, curb appeal and sheer comfort.
Written by the company
Our 50-Year No-Hassle Warranty
Quality You Can Believe In
Safeguarding your investment from the project's start up to 50 years after installation, our warranty covers both the product and installation. Any product you choose from Thompson Creek is made with the highest quality materials and built to last. When it comes to windows, we cover everything from the frame to the locks, insulated glass unit, screens, the color, and installation. Our gutter system protects your home and is guaranteed to never clog or have issues with the flow of water. We warrant this product for 50 years and cover everything from the seamless troughs and downspouts as well as the installation. You'll rest easy knowing your windows are covered for up to 50 years!
Contact info
4200 Parliament Place Suite 600, 20706, Lanham, MD 20706, United States
- 301-321-7799
- contact@thompsoncreek.com
- thompsoncreek.com
3.8
Great
1k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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We purchased doors from your company
We purchased doors from your company. They are gorgeous and the quality is superb! Your technicians that installed them were courteous and professional. Your customer service is fantastic. We would highly recommend using Thompson Creek.
7 April 2025
Reply from Thompson Creek Window Company
Hi Michael! We’re so happy to hear you’re loving your gorgeous, high-quality doors and that our installation team and customer service made such a positive impression. Thanks for recommending us and thanks for choosing Thompson Creek!
Excellent installation crew
Excellent installation crew. They did a meticulous job, and the quality of the installation was exceptional. The sliding glass doors exceeded our expectations and the low E glass does retard the sun exposure. The front storm door is well made and handsome.
We're looking forward to getting the rest of our windows done by TC
31 October 2025
Reply from Thompson Creek Window Company
Hi Gina! We’re so glad to hear your installation crew delivered meticulous, high-quality work and that your new sliding glass doors and front storm door are exceeding your expectations, especially with the Low-E glass helping with sun exposure. It’s exciting to know you’re already looking forward to having the rest of your windows done with us and we hope to hear from you soon to schedule your next consultation. Thanks for choosing Thompson Creek!
Materials & Workmanship
Thompson Creek had the best windows of all the companies we checked. Smooth operation, good looks, and the best balance between low heat transfer and clarity. (Other company's windows were too dark or gray for us.)
Their installation team worked quickly and efficiently, answering all our questions as well.
20 December 2024
Reply from Thompson Creek Window Company
Hi Steve! We’re thrilled to hear you found our windows to be the best fit and that our installation team worked efficiently and answered all your questions. Smooth operation, great appearance, and the right balance of energy efficiency and clarity are exactly the level of quality you deserve. Thanks for choosing Thompson Creek!
The installers were wonderful
The installers were wonderful, thorough, cleaned up after themselves. The windows ar beautiful!
16 October 2025
Reply from Thompson Creek Window Company
Hi Dee! We’re so glad to hear your installers were thorough, cleaned up well, and that you’re loving your beautiful new windows. Thanks for choosing Thompson Creek!
They did a good job putting in the…
They did a good job putting in the window. But when you're by the windows it' still is very cold not as warm as I thought it would be not much better than the old windows.
11 January 2025
Reply from Thompson Creek Window Company
Hi Douglas! We appreciate your feedback and are happy you felt the installation was done well. We do want to look into why the space by your windows still feels cold. Proper sealing and performance are important, and we’d like to make sure everything is functioning as it should. Please contact reviewresponse@thompsoncreek.com with your account information so we can help.
Great service and product installlationju
Great service from start to finish. Great product and installation
11 November 2024
Reply from Thompson Creek Window Company
Hi William! We’re thrilled to hear you had such a positive experience from sales through installation. Thanks for choosing Thompson Creek!
I had a very positive experience !
I had a very positive experience with Thompson Creek. Everything from the salesperson to the installers did a great job, and I am very pleased with my new windows.
17 July 2025
Reply from Thompson Creek Window Company
Hi Matt! We’re thrilled to hear you had such a positive experience from sales through installation and that you’re very pleased with your new windows. Thanks for choosing Thompson Creek!
good quality and good price
Very professional, cleaned up everything and was courteous in regards to not trampling over everything in garden. Window are doing great, keeping out cold and noise.
7 October 2025
Reply from Thompson Creek Window Company
Hi Gretchen! We’re so glad to hear our team was professional, respectful of your garden, and left everything clean, and even happier that your new windows are performing well by keeping out the cold and noise. Thanks for choosing Thompson Creek!
The windows are great as far as…
The windows are great as far as doublehung. They keep the water down inside the window when wind/rain come against it.
I would like to have had an option of a nonflex screen for larger windows as the flex screens had to be repaired;"hot glued." The repair person came out and replaced 2 holes in each.
Offer a solid screen insert for large double hung windows in future if possible.
14 April 2025
Reply from Thompson Creek Window Company
Hi Frances! Thank you for the thoughtful review and for sharing both what’s working well and what could be improved. We appreciate your feedback on the flex screens for larger windows and the repairs that were needed and your suggestion about offering a solid screen insert option. If you’d like to discuss your project further, you’re welcome to email us at reviewresponse@thompsoncreek.com.
Disappointed at storm door and ghosting
Disappointed that the storm door put on is already loosened and not sticking right to the ground. I emailed and called multiple times and have been ghosted over the year when I tried to get someone to fix it since its under warranty.....
1 January 2025
Reply from Thompson Creek Window Company
Hi Natt. We’re sorry your storm door has loosened and that your calls and emails went unanswered. That’s not acceptable. Your door is under warranty, and we want to fix this. Please email your account information to reviewresponse@thompsoncreek.com so we can schedule a service visit.
Quality workmanship
The communication and quality of workmanship is what I enjoyed most about my experience.
30 September 2025
Reply from Thompson Creek Window Company
Hi Steve! We’re so glad to hear that clear communication and quality workmanship stood out in your experience with us. Thanks for choosing Thompson Creek!
Everything went very well
Everything went very well. It was a great company to work with.
17 September 2025
Reply from Thompson Creek Window Company
Hi Lorraine! We’re happy to hear everything went so well and that you enjoyed working with our team. Thanks for choosing Thompson Creek!
The window installers were very efficient and knowledgable.
The window installers were very efficient and communicated well with us. They were respectful of our wishes and home, laying down a tarp to protect our floors.
13 October 2025
Reply from Thompson Creek Window Company
Hi Karen! We’re proud to hear your installers were efficient, communicated clearly, and took care to protect your home and floors. Thanks for choosing Thompson Creek!
Smooth process from day one to…
Smooth process from day one to installation. I’m not happy but extremely happy as a customer.
18 August 2025
Reply from Thompson Creek Window Company
Hi Lou! We’re so glad to hear everything went smoothly from day one through installation and that you’re extremely happy with your experience as a customer. Thanks for choosing Thompson Creek!
The work and workers were great
The work and workers were great, it took a while to order my garden window but they did a great job when it came in. They were working in my new kitchen and over my new countertop and took great care to protect everything. The only reason for 4 stars is I called after the fact to see if I could get something to fill the unused metal shelf holes and they blew me off. Never heard back with help.
11 November 2024
Reply from Thompson Creek Window Company
Hi Mary! We truly appreciate you recognizing the quality of the work and the care our team took in your new kitchen, especially around your countertops. We do apologize that the after-install support regarding the unused shelf holes fell short and that you never heard back. Please send your information to reviewresponse@thompsoncreek.com so we can look into your request and see how we can best assist.
Great service and follow up
10 November 2025
Reply from Thompson Creek Window Company
Hi Karen! We’re glad to hear you had great service and follow-up from our team. Thanks for choosing Thompson Creek!
Everyone has been great
Everyone has been great. The doors are very high quality and beautiful.
11 November 2025
Reply from Thompson Creek Window Company
Hi John! We’re so happy to hear everyone you worked with was great and that you’re loving your beautiful, high-quality doors. Thanks for choosing Thompson Creek!
There were too many issues to put in…
There were too many issues to put in this format. Please contact us to discuss further.
4 November 2025
Reply from Thompson Creek Window Company
Hi Lara. Thank you for bringing this to our attention. We take comprehensive issues seriously and want to discuss each one with you in detail to reach a suitable resolution. Please send your account information to reviewresponse@thompsoncreek.com and we’ll contact you directly to resolve this.
Reply from Thompson Creek Window Company
Hi Candi! We’re glad to hear your installation was on time and completed quickly. Thanks for choosing Thompson Creek!
Very Happy
From the beginning making an appointment to the estimator coming out explaining what i could get and giving suggestions on what window would fit in the space I was looking to replace. The workers coming out to install very professional, had it done in a good time and showing how the window worked. Even had someone come back a few days later just to make sure I was happy. I’m ready to call them again to have more work done. I highly recommend Thompson Creek Windows!
11 November 2024
Reply from Thompson Creek Window Company
Hi Elaine! We’re thrilled to hear your experience was smooth from start to finish, from scheduling and product recommendations to a professional installation and the follow-up visit to make sure you were happy. It means a lot that you’re ready to call us again and highly recommend us to others. Thanks for choosing Thompson Creek!
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