Sales, pricing, product quality, & installation was fine, which is why I came back to TC after I moved into another house. But what I experienced from the service department to fix my slider screens... See more
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Review summary
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The product is excellent, solid, and durable feel and look. Very satisfied with that. The caulk lines are perfect. Installation was done with precision and quickly. A 4 star rating was given becau... See more
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Our experience with Thompson Creek was much like giving birth. It's painful at the beginning, but once the windows and door were done, most of that pain is forgotten and we get to enjoy... See more
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Thompson Creek has great windows and their installation is top notch. My only issue was that they cancelled on me the morning of the installation and I had paid someone to help me move furniture out o... See more
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Company details
About Thompson Creek Window Company
Written by the company
Thompson Creek Window Company is the Mid-Atlantic region’s premier home improvement replacement products company.
We have been customizing and manufacturing replacement windows, doors, gutters, siding and roofing in the Mid-Atlantic region since 1980. Our products deliver time and again, improving a home’s energy efficiency and increasing home values, curb appeal and sheer comfort.
Written by the company
Our 50-Year No-Hassle Warranty
Quality You Can Believe In
Safeguarding your investment from the project's start up to 50 years after installation, our warranty covers both the product and installation. Any product you choose from Thompson Creek is made with the highest quality materials and built to last. When it comes to windows, we cover everything from the frame to the locks, insulated glass unit, screens, the color, and installation. Our gutter system protects your home and is guaranteed to never clog or have issues with the flow of water. We warrant this product for 50 years and cover everything from the seamless troughs and downspouts as well as the installation. You'll rest easy knowing your windows are covered for up to 50 years!
Contact info
4200 Parliament Place Suite 600, 20706, Lanham, MD 20706, United States
- 301-321-7799
- contact@thompsoncreek.com
- thompsoncreek.com
3.8
Great
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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My experience was great
My experience was great, from the initial sales call to the window measurement meeting everything was done right the first time. The day of installation was great also when the team arrived on time and did an onsite window measurement to make sure all the windows they had were the correct size. Since installation I have not had any issues with my windows leaking or having any draft issues.
6 May 2025
Reply from Thompson Creek Window Company
Hi Silk95! We’re so glad to hear your experience was smooth from the first sales call through installation and that everything was measured, checked, and done right the first time. It’s great to know your new windows are performing perfectly with no leaks or drafts. Thanks for choosing Thompson Creek!
said they would do job but didnt
said they would do the job, took down payment for the job, charged extra for difficult job, cancelled without any word or communications
12 November 2025
Reply from Thompson Creek Window Company
Hi Dan. We’re happy to answer any questions regarding your invoice. Please email your details to reviewresponse@thompsoncreek.com, and we’ll review your account right away and contact you with feedback.
Unable to reach Thompson Creek repair schedule
Unable to reach Thompson Creek repair associate for three weeks. Had to contact manager to schedule repairs. Too many excuses from associate, lost phone, sick, on vacation for THREE WEEKS. It seems to me that repairs to their lifetime warranty take a back seat. Totally unacceptable for the prices they charge. This was covered by my insurance and no warranty involved except for Thompson Creek doing the repairs on siding after storm damage.
25 September 2025
Reply from Thompson Creek Window Company
Hi Michael. We strive to offer top-tier customer service to all of our customers and take your concern seriously. Please reach out to reviewresponse@thompsoncreek.com with your account information so we can make sure your project receives the communication you expect.
Everyone is professional and helpful
Everyone is professional and helpful. So far no complaints.
9 December 2025
Reply from Thompson Creek Window Company
Hi Mary! We’re so glad to hear you’ve had a professional and helpful experience so far and that everything is going well. Thanks for choosing Thompson Creek!
Our experience with Thompson Creek was like giving birth
Our experience with Thompson Creek was much like giving birth. It's painful at the beginning, but once the windows and door were done, most of that pain is forgotten and we get to enjoy the results.
In the beginning
- misinformation from sales person
- lack of concern for updating contact details , which had to be requested multiple times and caused multiple issues
- long gaps for updates
- lack of tracking deposits, account numbers, etc.
Installation: excellent
- on-time
- respectful of property
- efficient
- great workers and installed well
We're about to call for service as one window isn't closing quite right, so we'll see how service response is.
21 August 2025
Reply from Thompson Creek Window Company
Hi Sherri! We’re glad to hear your installation went so well and that you’re enjoying the finished windows and door, but we’re very sorry for the early frustrations with communication, incorrect details, and delays in getting updates. You should never have to deal with those problems during your project. Since one of your windows isn’t closing quite right, please send your account information to reviewresponse@thompsoncreek.com so we can take a look and make sure everything is corrected for you.
Door replacement/issues after install
I had issues after the install. Called multiple times. Emailed multiple times. No one responded to me. Very disappointing.
30 January 2025
Reply from Thompson Creek Window Company
Hi Laura. We strive to offer top-tier customer service to all of our customers and take your concern seriously. Please reach out to reviewresponse@thompsoncreek.com with your account information so we can make sure your project receives the communication you expect.
Be sure to think even when your salesperson isn't.
They did a great job on my windows and then I bought a very expensive door. Apparently, they should have at-home samples to see how the color looks in real time, but my salesperson only showed me the internet color. I spent $9k for a door that was severely dark and with no refunds. On top of that, someone (not me) "chose" a hideous pairing color, that I had to have changed, An expensive and distressing mistake. (The date is an estimate)
1 March 2025
Reply from Thompson Creek Window Company
Hi Maia. We’re very sorry to hear about the experience you had with your door selection, especially after being happy with your window installation. You should always have the chance to see accurate, in-home samples so you can feel confident about the color before placing such a significant order, and we understand how upsetting it is to end up with a door that looks much darker than expected and with a color pairing you didn’t choose. Please send your account information to reviewresponse@thompsoncreek.com so we can review your project details.
The fact that they didn't pressure me
The fact that they didn't pressure me, they worked with me and keep all appointments. They checked after the job was done.
26 September 2025
Reply from Thompson Creek Window Company
Hi Sharon! We’re glad to hear you felt no pressure, that our team worked with you every step of the way, kept all appointments, and followed up after the job was done. Thanks for choosing Thompson Creek!
Windows good…. Doors…. NotWindows are good…..so far
Windows are good…..so far. Cannot get this storm door right!!! Door quality is probably the best I’ve ever had but the fit is awful. I can’t even realize my savings from these beautiful, air tight windows because my door is far from air tight.
28 November 2025
Reply from Thompson Creek Window Company
Hi Susan! We’re glad to hear you’re happy with your windows so far, but we’re very sorry your storm door hasn’t been fitting or sealing the way it should. You should be able to enjoy the full energy savings of your new windows without losing comfort through the door. Please send your account information to reviewresponse@thompsoncreek.com so we can review your project, inspect the door fit, and work toward a proper resolution.
Best part was the actual installation…
Best part was the actual installation team; they did a great job.
22 August 2025
Reply from Thompson Creek Window Company
Hi Bill! We’re so glad to hear the installation team was the best part of your experience and that they did such a great job. Thanks for choosing Thompson Creek!
I had an excellent purchase experience
I had an excellent purchase experience. Also, I could not be more impressed with his experience and knowledge of the installers. I will certainly recommend them to others.
3 September 2025
Reply from Thompson Creek Window Company
Hi Renee! We’re so glad to hear you had an excellent purchase experience and were impressed with the installers’ knowledge and expertise. We truly appreciate your recommendation. Thanks for choosing Thompson Creek!
We contracted Thompson Creek to build…
We contracted Thompson Creek to build and install a storm door for our home. During my inspection after the install, I noticed a defect in the glass. The job foreman immediately said they would get that taken care of and install a new glass. The next day when I went to reinstall our security system doorbell (we were told by the foreman to let the caulk cure for 24 hours before reinstalling the doorbell), I noticed that the flashing around the door had been installed directly onto the existing door jamb and the wiring used to hardwire the security doorbell had been bound by the installation of the flashing around the storm door. This made it impossible to reinstall part of our security system. I have made five attempts in the past two weeks to have someone call me about these additional issues. I have been told on four occasions that the job Foreman will be given instructions to contact me. I have yet to hear anything. As a matter of fact, on my fifth call, I was actually told that no one would be contacting me. Therefore, I was left with no choice, but to file a report with the Better Business Bureau. Unfortunately, I did not read the reviews from other customers concerning the lack of response from this company. My suggestion would be, find a different company who cares more about satisfying the customer, and not just collecting money and disregarding customer requests.
7 November 2025
Unprompted review
Reply from Thompson Creek Window Company
Hi Kirk. We’re very sorry for your experience, especially the glass defect, the flashing installation concern, and your doorbell wiring being bound. You also should never be told no one will call you back. Please email your account information to reviewresponse@thompsoncreek.com so that a supervisor can connect with you directly and outline a corrective plan.
Reply from Thompson Creek Window Company
Hi Pamela! We’re so glad to hear you’re happy with your windows, doors, and the help you received from our team. Thanks for choosing Thompson Creek!
I used Thompson Creek to replace my… Gutters
I used Thompson Creek to replace my gutters over the summer. The installers were very professional and worked very hard and quickly to install my new gutters. However, after the installation, a customer representative called weeks later for the last payment and was very nasty.
29 August 2025
Reply from Thompson Creek Window Company
Hi Ingrid! We really appreciate you trusting us with your gutter replacement and are glad to hear the installation team impressed you with their hard work and professionalism. We’re sorry your experience with our follow-up billing call did not match that standard. If you can email us at reviewresponse@thompsoncreek.com with your account information, we’ll review the situation and address it with the appropriate team. Thanks for choosing Thompson Creek!
Excellent presentation by your salesman…
Excellent presentation by your salesman gave us confidence in your product. The installation was great, truly a professional job.
15 October 2025
Reply from Thompson Creek Window Company
Hi Thomas! We’re so glad to hear our sales representative's presentation gave you confidence in our product and that the installation lived up to that promise with a truly professional job. Thanks for choosing Thompson Creek!
Requested an estimate on replacing…
Requested an estimate on replacing house siding and no one responded.
4 September 2025
Reply from Thompson Creek Window Company
HI Sylvia. Thank you for bringing this to our attention. You shouldn’t have to chase down a response just to get an estimate. If you contact us at reviewresponse@thompsoncreek.com with your details, we’ll review your request and work to get your siding estimate scheduled as soon as possible.
The windows are subpar
The windows are subpar. The sales associate stated they were best made and could not find them any better, but I replaced my downstairs windows with another vendor over 14 years ago, and those seem to be made better, but I only had (2) installed on the upstairs, and they seem to be doing okay, but I wouldn't purchase any additional. My shower was also put in by Thompson Creek, and that, as well, was overpriced, and I should have looked more. Also started to see a few areas where the subway tile was chipped, and the clear coat sealant is starting to turn a little gray /yellow have to constantly clean.
16 January 2025
Reply from Thompson Creek Window Company
HI Stacey. Thank you for your detailed feedback. We’re sorry to hear the windows didn’t meet the expectations set during the sales process and that you feel the shower was overpriced, especially with concerns about chipped subway tile and the sealant discoloring. That’s not the long-term experience we want for our customers. Please email your account information to reviewresponse@thompsoncreek.com so we can review your projects in detail and discuss what we can do to help.
The front door does not close properly
The front door does not close properly. I have tried to contact numerous times no response given.
13 October 2025
Reply from Thompson Creek Window Company
Hi Eva. We’re sorry your front door isn’t closing properly and that you haven’t received a response to your calls. That’s not the experience we want for our customers. Please email your account information to reviewresponse@thompsoncreek.com so we can review your case and schedule a service visit to correct the issue.
I had three windows replaced a few…
I had three windows replaced a few months ago by Thompson. I have actually gotten unsolicited compliments on the kitchen window from guests who have been here. And the work was completed on time, and at a little more than half the price of another well known window maker.
4 August 2025
Reply from Thompson Creek Window Company
Hi Larry! We’re so glad to hear you’re enjoying your new windows, and that your kitchen window is getting compliments from your guests! It’s wonderful to know the project was completed on time and delivered strong value compared to your other quote. Thanks for choosing Thompson Creek!
Reply from Thompson Creek Window Company
Hi Tileston! We’re thrilled to hear you had a great experience with both our customer service and our product. Thanks for choosing Thompson Creek!
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